IT Support Engineer
Qatar National Bank
Total years of experience :3 years, 7 Months
• Installation of patches in all the ATM machines using the Remote Desktop login.
• Software maintenance of ATM Machines.
• Provide support to the IT problems in the QNB premises.
• Resolve the problems related to connectivity and IP address mismatch in the ATM Machines.
Maintaining & troubleshooting all the computer system and Network problems.
Provided computer help desk support via onsite communications with end-users.
Monitor the security status of the network for both from the attacking viruses and web hackers.
Windows XP, Win Vista and Win 7 image installation and troubleshooting on SCMS Environment.
Installation and set up of servers, computers, laptops, printers, scanners and projectors.
Monitored and Controlled Network activities using Cyber Roam Firewall.
Explained the computer problems and solutions to the non-IT staffs.
Backed up all the files in the server and restored when required.
Evaluation of new hardware, software which fits the operating environment.
Monitored and Resolved all the computer network and wireless connectivity problems.
Installation, repair and maintenance of new IT equipments.
Setting up of virtual servers and desktops.
Serviced all the problems related to computers, Laptops, Printers, Scanners and Projectors.
Provide technical support to customers regarding service issues on telephone, email and through tickets. \n Analyze and troubleshoot software and hardware issues. \n Help customers identify and resolve issues pertaining to internet configuration, web hosting and domain registration. \n Respond to queries pertinent to package details, e-commerce solutions, email configurations and search engine submission. \n Worked with important personalities and western delegates who attended the UN Climate Change Conference.
• Maintaining & troubleshooting workstations on Windows2003, Win XP Remote administration of servers using RDP.
Support and configure Voice over IP phones.
Handling the Backup and Data restoration.
Configure and troubleshoot Microsoft Outlook 2003, 2007, 2010 Installing and configuring application Software’s.
Provided enormous Support for Desktop and Laptop OS installations and other Application Software’s.
Modify computer security files to incorporate new software, correct errors, or change individual access status.
Monitor current reports of computer viruses to determine when to update virus protection systems.
Ensured the computer security in the organization.
Develop plans to safeguard computer files against accidental or unauthorized modification, destruction, or disclosure and to meet emergency data processing needs.
Confer with users to discuss issues such as computer data access needs, security violations, and programming changes.
Managing Windows Servers, Active directory and other common services like DHCP, DNS.
Active Directory users and groups management.
Creating user account and defining their appropriate access rights.
Handling the windows server patch Management using WSUS.
Configuring and managing Symantec DLO backup.
Handling the back up and Restoration using NT Backup.
Website maintenance and Updation by using CMS.
B. Tech in Computer Science And Engineering
Completed the Higher Secondary Course in General Science.
Completed Tenth Standard from CBSE syllabus school.