sr customer service and sales executive
CBD
Total years of experience :17 years, 10 Months
1-Acting customer service Manager for Alqusias branch
2-Acting customer service manager for Dubai area auto loan product and business loan
3-Acheive branch target and ensure team spirit and ensure customer service level
4- Handling MIS, Data Analysis for personal and business loan auto loan
5- Assist in revisiting the Ops related to the respective work area and provide feedback to improve the process/procedure.
6- Audit readiness by ensuring processes is always being performed in line with OPM and thereby to secure satisfactory audit rating and no operational losses.
7-To be a back-up for 2 other job roles within branches.
8- I have been getting A+ in my appraisal for last 3 years (2012-2014)
• Working in RAK bank as senior Relation ship officer in personal loan department from Aug. 2008till now.
• Scand runner up in 2009 in personal loan department.
• Top performance in cross sell between Julys to sep 09
1. Keeping high motivational level of team members.
2. Setting individuals as well as team targets.
3. Preparing action plan for the team to achieve the target.
4. Handling MIS, Data Analysis, Target Planning and Execution.
5. Responsible for achieving the target of the team.
6. Act as the main relationship officer and maintain the business relationship with the Bank's customer. 7. Ensure that the service level is given by all sales staff to all customers.
8. Undertake any other duties assigned by Management from time to time
answer the customer calls and handle the customer problem