Director of Sales
Babylon Rotana
مجموع سنوات الخبرة :12 years, 1 أشهر
Determine and recommend prospecting customers by analyzing historical and other statistical information,
participation in conducting customer interview and preparing sales analysis reports.
- Event management and selling hotel meeting venues for social and business events, coordinate withall
concerned departments and assuring all events requirements are delivered.
- Set up and maintain good working relationship with all other areas of the hotel’s operations, such as Front
Office, Food and Beverage, Accounting, Reservations etc.
- Assisting the Director of Sales in managing and coordinating all efforts of the Sales & Marketing operations.
- Assisting in drawing up the sales plan annually with the Director of Sale.
- Assisting Director of Sales with Monthly and Quarterly Corporate Office reports.
- Keeps a record on former, existing, potential clients and a profile of each of them.
- Solicits group, individual, banquet and other function business directly and jointly with others through the
execution of the action plan.
- Ensures that all complaints are reviewed, investigated and follow-up action is initiate.
Sales Departmental Trainer
- Conduct induction training for new team members.
- Monitor Sales Team performance, report to Director of Sales and work with Director of Sales and Training
Manager on Development Plan for Sales Team
- Conduct all departmental trainings
- Working with superior on manpower planning and management needs
- Participates in sales calls with members of sales team to acquire new business and/or close on business
Execute sales plan
- Visit potential customers for new business
- Acquire new local/regional accounts
- Create extensive database of (potential) clients
- Investigate alternative markets for the different hotels in different seasons and make an adequate plan
- Account management regarding existing clients with the aim to extend business and create future
partnership based on account plans
- Be up to date with relevant market developments
- Negotiate the terms of an agreement and close sales
- Advise Hotels and management on developments and opportunities within the market place
- Execute regular competition analysis regarding the target market
- Report activities and results on regular basis through the weekly sales report
Handling emails and faxes requesting reservations for 3 properties; Intercontinental, Holiday Innand
StayBridge Suites.
Training Courses
- Handling incoming telephone calls requesting reservations for the 3 properties.
- Increasing Hotels’ revenue by cross selling between the 3 properties.
- Revising next day’s arrivals and make sure that all reservations are correct and correcting mistakes if
present.
- Using “Holidex Plus” system; responsible for adjusting the Hotel rates in deferent rates, loadingand
changing contracts & building rate codes.
- Using “OXI System” responsible for maintaining the balance between the Hotel reservation system and the
online system.
- Using ”IBP system”; this system helps in setting the Hotel revenue plan and in setting the Hotelforecast
through the upcoming weeks, months or years.
- Using “Perform System” responsible for Hotel Yield Management.
- Do the “Needs Analysis” and determine weaknesses.
- Conduct coaching sessions to team members on regular basis.
- Set the Monthly and the Yearly training plan.
- Deliver training sessions when needed.
- Responsible for delivering Induction Training for new hires.
- Responsible for maintaining the Health and Safety standards in the Reservations Department.
Area: Giza
- Hilton University Courses: “
(HRCC)
Reservation Sales Agent
- Handle incoming calls at all time while adhering to hotels and office standards.
- To be fully aware of all rates and promotions terms and conditions.
- Increase office conversion by cross selling between the different properties.
- Maintain customer satisfaction by fulfilling their needs while adhering to hotels policies.
- Stick to Brand quality standards.
- Handle customer queries, requests and complaints.
Acting as Hhonors (Hilton membership) shift leader:
- Responsible of handling “Echo mail”, specialized for receiving Hhonors requests and complains.
- Ensure that Hhonors customers are provided with the high possible qualities all the times.
- Responsible of searching for new promotions, offers and updates regarding the Hhonor membership and
allocate all necessary information and deliver it to the rest of the team.
- Handle Hhonors queries, complains and bookings.
courses: Mansoura Language School