Import regulation officer / Inspector
Ministry Of Health and Prevention - UAE
Total years of experience :16 years, 2 Months
* Identified areas where operational efficiencies can be improved through
automation or process reengineering initiatives.
* Ensured accuracy of documentation such as invoices, bills of lading, and other
relevant documents.
* Created detailed reports on imported or exported shipments, including
information about quantity, value, destination country.
* Participated in industry events such as trade shows or conferences in order to
stay abreast of current trends within the field.
* Provided training to new employees.
* Assisted in developing procedures related to customs clearance activities.
* Facilitated communication among stakeholder sections.
* Resolved complex problems related to international trade regulations and
customs clearance.
* Maintained records of inventory, and other business operations activities.
* Conducting cGMP (current Good Manufacturing Practice) inspections to the
local factories.
• Supervising the team in the daily operation of import permits and custom clearance
• Meeting with the internal customers (other divisions) and external customers (principals) and coordinating with them regarding the shipments schedule and process flow.
• Preparing the SOP, service agreements and the price list with the 3PLs.
• Coordinating with the Regulatory Affairs Unit regarding the registration status of the products and facilitating the importation of the unregistered products which are not applicable for registration as per the competent authority regulations and imported through the Ministry Of Health through import permits.
• Arranging for the formalities required to get the approvals from the authorities (Ministry of Health, Dubai Municipality & FANR) to clear the shipments of, but not limited to, 3M Healthcare (Food Safety and Sterilization), 3M ESPE Dental, Nestle Health Science, Siemens Healthineers, Beckman Coulter, Alere, Sirona Dental, Laerdal, Maquet, Getinge, Ethicon, Ethicon Endo-surgery, Mentor, Cardinal Health (Cordis), Biosense Webster, EVA Pharma, EVA Cosmetics, Versalya Pharma.
• Following up with Dubai Municipality Food Dept. and doing necessary actions as per the regulations for the release for sale of nutrition shipments after delivery to the warehouses.
• Coordinating the customs clearance operation with the internal clearance team and the 3PLs.
• Coordinating with the warehouses for the inbound and outbound shipments.
• Import / Export process supervision.
• SAP MM and SD modules good knowledge.
• Processed invoices, purchase orders, expense claims and other transactions according to established procedures.
• Reviewed incoming documents for accuracy and completeness prior to processing.
• Served as primary point of contact for facilitating operational and administrative inquiries.
• Used Microsoft Office Suite to create and revise documents and presentations.
• Developed and implemented administrative procedures to improve operational efficiency.
• Resolved issues, escalating major conflicts and concerns to appropriate personnel.
• Assisted the executive management team in making informed decisions by providing timely and accurate technical and administrative support.
• Built and maintained relationships with vendors and other external contacts.
• Served as a liaison between internal departments to facilitate communication flow.
• Streamlined administrative procedures to improve workflow and efficiency.
• Created spreadsheets using Microsoft Excel to track data trends over time.
• Performed data entry tasks accurately with attention to detail.
• Utilized customer service skills to respond to inquiries from internal and external customers in a timely manner.
• Managed incoming and outgoing mail distribution, including scanning, sorting and delivering items promptly.
• Developed and maintained filing systems for electronic and paper documents.
• Compiled information into spreadsheets for analysis purposes.
• Answered and managed incoming and outgoing calls while recording accurate messages.
• Assisted in the preparation of presentations, reports and other documents as needed.
• Demonstrated strong proficiency in Microsoft Office Suite.
• Provided additional support during peak periods or special projects as required.
• Served as liaison between vendors, suppliers, clients and staff members.
• Stayed up-to-date on company procedures, policies and benefits to keep employees informed of changes.
• Collaborated with team members to develop and implement processes.
• Prepared reports on territory performance, competitor activities, and market conditions.
• Developed and maintained relationships with key medical professionals to increase sales of products.
• Created presentations that effectively communicated product features, benefits.
• Resolved customer complaints in a timely manner while maintaining high levels of satisfaction.
• Analyzed market to identify new opportunities and strengthen relationships with hospitals and medical centers.
• Gained a deep understanding of the healthcare industry, including current medical trends and regulations.
• Participated in weekly meetings with regional managers to discuss progress towards goals.
• Managed customer accounts by providing technical support and product information.
• Demonstrated proficient knowledge of pharmaceuticals.
• Processed prescription orders using computerized systems efficiently and accurately.
• Provided training and guidance to new staff members in a supportive manner.
• Adhered to all applicable laws and regulations related to the practice of pharmacy, demonstrating commitment to compliance.
• Verified medication orders for accuracy and completeness, exhibiting attention to detail.
• Inspected prescriptions for completeness prior to filling them, highlighting accuracy.
• Provided exceptional customer service to patients and healthcare providers, demonstrating excellent communication skills.
• Managed daily operations of pharmacy department, displaying leadership qualities.
• Counseled patients on proper use of medications as well as potential side effects or adverse reactions.
• Performed inventory management activities, including ordering and stocking of drugs, displaying resourcefulness.
• Organized and replenished medication shelves and supplies.
• Received and stocked inventory of medications and other supplies.
• Assisted pharmacist with locating necessary orders and medications.
B.Sc. in chemistry & physics