Cluster Manager
Damas Jewellery
Total years of experience :14 years, 7 Months
Plan, implement and monitor the stores operational strategy. Analyzing market situation and setting action plan accordingly to achieve/ exceed stores' budget and arranging the store requirements to maximize sales and profitability in line with company's objectives. Advising retail management by creative ideas of offers/promotions to attract more footfalls according to high and low seasons. Tie up with other companies / organizations to enhance the stores sales. Set up goals and objectives for stores in the area. Oversee operations to ensure efficiency. Recruit and hire new store employees. Train and onboard new employees. Set up and monitor store KPIs to achieve the budget. Ensure compliance with the company's policies and operational guidelines. Deal with customers' complains. Identify operational bottlenecks and suggest solutions for improvement. Create reports of stores performances and requirements for upper management.
Achieving sales budget and increasing GP, ATV & UPT. Trained and developed employees for various positions throughout the store. Focusing on conversion rate to maintain highest rate. Setting action plan for the store quarterly to be followed to achieve the targets Setting staff KPI's according to store action plan. Implementing meetings on weekly basis with team members and individually as well to monitor the performances and working on weaknesses. Created and administered semi-annual performance reviews to team members. Led and executed bi-annual inventory. Efficient stock control. Analyzing market with action plan to be ready for emergency conditions. Tie up with other companies employees with attractive deals to enhance the sales Keep always the stock healthy Maintaining highest level of customer service with building strong relationship Oversaw merchandising standards during new product launches.
Assist store manager for achieving sales targets as per the store action plan. Monitoring all store/staff performances supporting with reports. Recommends changes in products, service, and policy by evaluating results and competitive developments Resolves customer complaints by investigating problems, developing solutions, preparing reports. Contributes to team effort by accomplishing related results as needed. Provides historical records by maintaining records on area and customer sales Marketing and sell products Explain different customizable features Check inventory to ensure product is in stock Collect methods of payment and dispense change Ensure pricing is correct
To check for accuracy and proper functioning, weighing scales, calculators, Diamond tester and all others equipments. To greet all persons entering the shop, access and understand customer requirements & aspirations and invite them to the specific cointer; ensure that no customer is unattended. Provide all required product and price information to the customer and effectively close the sale; request supervisor to take over in event of any difficulty. Prepare invoices thoroughly without any corrections or over-writing for all sales made. Ensure proper amounts of payments are received from the customer and proper change/balance amounts are returned; ensure proper procedures are followed in case of credit card sales. In case of non-availability of a product, understand the exact product requirement of the cutomer, record it the promise book/ Order book and communicate the same to the shop incharge; follow-up on the same. Receive repair orders from customer, understand exact requirements, prepare repair bags and ensure all repair bags are kept in the proper place; ensure all repair orders are entered on the relevant register and send to the workshop. Ensure prominent display of all advertising and POS material in shop. Ensure adequate availabilitly of Customer Complaint / Suggestions blanc forms in Arabic/English; inform the customers of availability of the forms.
Keeping records and preparing reports. Planning and scheduling work. Maintaining discipline and high morale. Responsible for the daily managing of staff and the assigning of duties. Maintaining accurate records of all pricings, sales, and activity reports. Overseeing stock control and receiving orders.Train, evaluate and counsel store employees. Schedule, organize and direct assignments. Having team meeting and sharing best practice ideas with colleagues. Managing and motivating staff to increase sales and ensure store efficiency. Maintaining accurate records of all pricings, sales, and activity reports.
Attending customers as per company manual Fulfilling all customers enquiries Attending customers calls Working on solving customers complaints Selling add on devices
Achieving Sales Targets. Attending customers and fulfill their requirements. Maintaining the high level of customer service. Following up with customers to collect their feedbacks and satisfaction. Building relation with customers. Explaining the payment plan in case of installments. Working on making big ticket deals.