رامى عصام محمد, Restaurant General Manager

رامى عصام محمد

Restaurant General Manager

Americana International tourism KFC

البلد
عمان - مسقط
التعليم
بكالوريوس, faculty of education
الخبرات
15 years, 11 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :15 years, 11 أشهر

Restaurant General Manager في Americana International tourism KFC
  • عمان - مسقط
  • أشغل هذه الوظيفة منذ ديسمبر 2019

Plan, implement and monitor the regional operational strategy.
Set goals and objectives for stores in your area.
Oversee operations to ensure efficiency.
Recruit and hire new store employee.
Train and onboard new employees.
Set up and monitor store KPIs.

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  • المملكة العربية السعودية - القصيم
  • نوفمبر 2017 إلى نوفمبر 2019

restaurant manager responsibility

restaurant manager في butcher's burger and chicken ribs
  • مصر - القاهرة
  • مايو 2017 إلى أكتوبر 2017

restaurant manager fast food and casual dining

restaurant general manager في MacDonald
  • مصر - القاهرة
  • سبتمبر 2015 إلى مايو 2017

People- Business Results)
Assists as required in the delivery of crew performance reviews.
Participates in crew training classes as required.
Participates in the orientation and initial training of Crew Members as required.
Has a basic understanding of conflict management and has completed the Diversity Module and acts as a Diversity Champion.
Performs tasks required to raise the store’s standards of QS&C.
Handles customer complaints efficiently, politely and professionally.
Can recognize the visual characteristics of good quality products and takes action to achieve and maintain
Gold standard product at all times.
Is responsible for and understands the importance of adhering to all Food Safety and Health and Safety policies and regulations.
Adheres to the cleaning and planned maintenance calendars day to day to
Takes responsibility for set goal areas, usually in line with ROIP and works diligently to improve their area, providing updates and feedback at managers meetings.
Understands the basics of the stores Profit and Loss, and works with the Business Manager and management team to meet set targets such as Labour, M&R expenditure and Utilities.
Always presents him/herself to customers and fellow employees in such a manner as to be an asset and a credit to McDonald’s and him/herself

restaurant manager kfc brand in oman في Americana international tourism Company.
  • عمان - مسقط
  • سبتمبر 2009 إلى سبتمبر 2015

: Guide the team to achieve best ratings for customer
Service.
: Promote sales through cross selling and suggestive
selling, to customers visiting stores.
Manpower planning for the outlet.
: Developing training plans for employees.
: Ensure regulated customer traffic flow during peak
hours and festive seasons.
: Plan and organize for promotional events in
Coordination with marketing team .
: Generate reports, from the customer feedback, for
Management decision making.
: Brainstorm with management to develop strategies
for customer service and care .
Research and develop processes for better customer
Experience at the outlet.
: Ensure efficient AS (After Sales Service) .
: Responsible for the management, Operation, and
Training inside the branch.
: process improvements and cost saving initiatives to
Achieve business objectives and Financial results.
: Strong planning and organizational skills with the
Ability to multitask, and manage time effectively
Demonstrated ability, to maintain constructive

Customer Service official في (etisalat).internaional company
  • مصر - القاهرة
  • يونيو 2008 إلى يوليو 2009

solving any problem face to the customer,
helping him for any request and ensure customers'
Satisfaction.
: Responsible for Supporting my team,
Work to achieve the target per month

الخلفية التعليمية

بكالوريوس, faculty of education
  • في Menofia university , Egypt
  • يونيو 2006

bachelor's of Education

Specialties & Skills

Sales Growth
Leading Sales
Teamwork
Customer Service
Oracle Enterprise Manager
: English Course from American University.
Communications Skills
SMX (management course)
strategic management
human relative
high impact management
staff training
problem solving
people management
operation
restaurants management
teamwork
restaurant marketing
Restaurants
Hospitality
Food Safety
Leadership
Customer Service
Management
Marketing
Training

اللغات

العربية
متمرّس
الانجليزية
متمرّس
الفرنسية
مبتدئ

التدريب و الشهادات

Hazard Analysis critical control point (الشهادة)
تاريخ الدورة:
March 2023
: Innovating thinking course. (تدريب)
معهد التدريب:
Americana international tourism Company
تاريخ الدورة:
February 2015
المدة:
12 ساعة
:High Impact coaching course . (الشهادة)
تاريخ الدورة:
July 2015
صالحة لغاية:
July 2015
Time management (تدريب)
معهد التدريب:
Americana international tourism Company
تاريخ الدورة:
March 2015
المدة:
8 ساعات
las , lar1 , lar2 leading courses (تدريب)
معهد التدريب:
Americana international tourism Company
تاريخ الدورة:
August 2014
المدة:
60 ساعة
: Strategic management and leadership course. (تدريب)
معهد التدريب:
amercaina company
تاريخ الدورة:
February 2015
المدة:
48 ساعة
"ICDL"international computer driving (الشهادة)
تاريخ الدورة:
February 2007
صالحة لغاية:
April 2012

الهوايات

  • Reading, music, Traveling, Sports.
    • Customer service professional with 8 years of experience, including 6 years as a Customer Service and sales Manager with Americana international tourism Company • An efficient team leader, have guided teams and consistently achieved best customer satisfaction rankings