Administrative Manager
Neurospine Hospital
Total years of experience :20 years, 1 Months
• Ensure all operations are carried on an appropriate, cost-effective way
• Improve operational management systems, processes and best practices
• Purchase materials, plan inventory and oversee warehouse efficiency
• Help the organization’s processes remain legally compliant
• Formulate strategic and operational objectives
• Examine financial data and use them to improve profitability
• Manage budgets and forecasts
• Perform quality controls and monitor production KPIs
• Recruit, train and supervise staff
• Find ways to increase quality of customer service
. staff training on their responsibilities, performance expectations, patient service
standards, corporate policy, guidelines.
. Ensure that the facility is well-maintained and that all equipment, fixtures, and
furniture are in good working order.
Oversee housekeeping operations and assign daily, weekly, and monthly tasks to
housekeeping staff, as well as track their progress.
. Supervise and train employees.
. Examine the staff appearances to ensure they are clean and presentable.
. Oversee all Covid-19 measures, including disinfection of the facility, mask wearing,
social distancing, and sparse use of treatment rooms, among others.
monitoring on inventory and restock any shortages.
.Gather information on the market, as well as the activities and promotions of your
competitors.
.To ensure monthly target achievement
• Ensure all operations are carried on an appropriate, cost-effective way
• Improve operational management systems, processes and best practices
• Purchase materials, plan inventory and oversee warehouse efficiency
• Help the organization’s processes remain legally compliant
• Formulate strategic and operational objectives
• Examine financial data and use them to improve profitability
• Manage budgets and forecasts
• Perform quality controls and monitor production KPIs
• Recruit, train and supervise staff
• Find ways to increase quality of customer service
. staff training on their responsibilities, performance expectations, patient service
standards, corporate policy, guidelines.
. Ensure that the facility is well-maintained and that all equipment, fixtures, and
furniture are in good working order.
Oversee housekeeping operations and assign daily, weekly, and monthly tasks to
housekeeping staff, as well as track their progress.
. Supervise and train employees.
. Examine the staff appearances to ensure they are clean and presentable.
. Oversee all Covid-19 measures, including disinfection of the facility, mask wearing,
social distancing, and sparse use of treatment rooms, among others.
monitoring on inventory and restock any shortages.
.Gather information on the market, as well as the activities and promotions of your
competitors.
.To ensure monthly target achievement
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• Manages the day-to- day operations of an outpatient care.
• Meet and greet patients and visitors in a warm, respectful and courteous manner at all times.
• Ensuring that the Hospital Private OPD is run efficiently and effectively, as a business/revenue center, which generates income above expenditure, with due regard to patient Care and quality services that promote patient attraction, retention and patient satisfaction.
• Provide efficient and effective administrative support, when patients arrived in a department.
• To ensure consistent and effective support supervision of operations and staff towards
• Respond to all enquiries regarding hospital facilities or re-direct enquires to the correct
• Deal with all Reception queries and complaints in a courteous and timely manner. Ensure quality and quick service delivery to patients in Gynae OPD. Departments when needed that all staff and Patients are fully aware of hospital charges, ascertaining methods of payment and calling.
• Make follow-up bookings for patient after appointment
• Action all requests from patients, doctors, and visitors to the hospital
• Interview patients in a polite and friendly manner in order to obtain relevant information for courteously, promptly and efficiently. registration purposes; updating patient details at each appointment; inputting all information accurately onto the computer system services provided
• To ensure that payment are being received from every patients in respect of hospital’s OPD
• Responsible for ensuring that high quality patient care is given and monitor patient volumes, quality of care, and performance of staff to identify areas for improvement.
• Try to achieve patient’s expectations with regard to clinical care and service delivery. Coordinate of the various services at the Hospital - clinical, laboratory, pharmacy, nursing, front office, accounts etc.
• To ensure that patient list is getting updated on daily basis on HIS.
• Promotes and facilitates excellent patient records and documentation by acting as in charge of Medical records section for the hospital
• Other jobs may be assigned by the Management from time to time.
• Making schedules and dates of outpatient Doctors with the participation of the medical board.
• Work performance ratios and submit reports to the top management.
• Supervising the flow of the patients to the various clinics.
• Preparing and maintaining the on-call schedule.
• Supervising the work flow within the clinics including patient screening and assessment.
• Providing objective, meaningful feedback to staff regarding performance
• Collaborates with other staff members to facilitate provision of patient care.
• Coordinating Clinician, Physician and Clinic Assistants schedules.
• Making changes in staff as needed to accommodate patient’s volume.
• Tracking and managing vacation, sick leave utilization and time and attendance
• Ensures staff have tools and resources necessary to do their jobs
• Attend training's or meetings as directed.
• Sets clear goals and defines vision and direction
• Inspires staff to follow, demonstrates a positive attitude
• Adjusts his/her leadership style to the specific needs and talents of staff
• Is fully committed to the goals and principles of the organization
• Maintains strict confidentiality regarding patient information
• Maintain quarterly medical inventory, storage areas, and emergency kit.
• Arrange for routine equipment servicing and prompt repairs when needed.
• Planning and operating new projects to increase profitability and revenue plans clinics.
• A review of the patient flow within the clinics and to make adjustments with the presence of new projects and new visions to reach the best level of service provision.
• Constant review with all departments involved in the work in clinics and managers work meetings with relevant departments on a regular basis.
J.C.I Accreditation attended survey at 2017
• Greeted, screened, scheduled, and directed patients to exam rooms
• Handled telephone calls, took accurate messages and routed them accordingly
• Coordinated all activities for physician and office
• Maintained daily schedule for clinical, academic and administrative tasks
• Kept track of Physician’s dictations
• Performed clerical duties related to clinical services including medical transcription, composition, and dictation in a medical group
• Prepared and processed correspondence and emails
• Answered regular medical inquiries
• Drafted letters for physicians and other clinical staff
• Performed medical receptionist duties as required
• Obtained, verified, and updated patient information
• Provided support services to patients and medical staff
• Requested, located, sent, and received patient medical records
• Maintained medical appointment books
• Arranged meetings for administrators and clinical staff
• Prepared clinical services organizational charts and timetables
• Assisted with preparation of agendas, materials and notes
• Attended clinical meetings, took and distributed minutes
• Maintained routine files and assisted in establishing office systems
• Procured office and clinical supplies
• Assisted in the care and maintenance of office equipmen
Manage & supervises the medical investigation for kingdom of Saudi Arabia travelers desires .
• Supervises scheduling and daily assignment of duties
• Supervises the work flow within the project.
• Makes changes in staff as needed to accommodate patient volume
• Work with Medical Records to implement patient fee and billing changes.
• Attend training's or meetings as directed
• Inspires staff to follow, demonstrates a positive attitude.
• Review the results of the medical examination
• Adoption and delivery of medical examination results
• Accomplishes admissions human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
• Achieves admissions operational objectives by contributing information and analysis to functional strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; identifying and resolving problems; completing audits; determining system improvements; implementing change.
• Meets admissions financial objectives by estimating requirements; preparing an annual budget; scheduling expenditures; analyzing variances; implementing corrective actions.
• Maximizes revenues by providing information and commentary pertinent to administrative deliberations on short-term and long-range patient-pay and third-party reimbursement issues; recommending options; implementing revenue-generating programs.
• Accomplishes high bed occupancy by designing, establishing, and maintaining procedures and policies to assure high bed occupancy and control bed availability and patient traffic.
• Prevents admissions conflicts by conferring with physicians on admissions priorities and bed availability; identifying issues needing resolution; resolving disagreements/conflicts or referring issues to others in a position to decide.
• Assures accuracy of patient data and fiscal information by reviewing audits and other reports of patient data and fiscal information.
• Identifies pertinent admitting trends by maintaining various categories of utilization statistical data within internal reporting systems.
• Keeps patients, relatives, visitors, and admitting staff informed by interpreting and communicating admitting rules, regulations, policies, and procedures.
• Enhances patient care delivery system by providing admissions function interface with the nursing and professional staff; coordinating admissions functions with the emergency room, maternity, out-patient clinic registration, outpatient surgery, and other special care units; controlling bed reservations systems, financial reimbursement, and other supporting systems.
• Serves and protects the hospital community by ensuring adherence to professional standards, hospital policies and procedures, federal, state, and local requirements, and Joint Commission on Accreditation of Healthcare Organizations (JCAHO) standards.
• Identifies current and future patient admissions requirements by establishing personal rapport with potential and actual patients and others in a position to understand service requirements.
• Maintains professional and technical knowledge by attending educational workshops and conferences; reviewing professional publications; establishing personal networks; participating in professional societies.
• Accomplishes the hospital's goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
J.C.I Accreditation attended survey at 2010
• receive all inquiries and complaints from customers from home and abroad and the speed of its response
• A good deal with the inquirer or complainant.
• Implement policies and instructions for customer service and approved by the direct manager
• Write daily report to show what has been achieved from work
Rehabilitate and raise the efficiency of the staff and develop their skills.
• Identify training needs and rehabilitation programs and training.
• prepare special activities section action plans and assess the quality of service provided by subordinates.
• supervising subordinates and encourage them to help and to make suggestions and views the new constructive
• supervising the implementation of plans, programs and policies set forth, and to ensure the safety and accuracy of implementation and compliance.
• Conduct studies and make recommendations to improve the Services provided
• work schedules Palmaris and approved by the direct manager
Prepare periodic reports for the performance and achievements of Section Aalmrasin and evaluated in order to improve performance and workflow.
• Effective communication and delivery of information for specialists and non-specialists
• Implementation of action plans and follow-up and periodically reviewed and reporting directly to the Director
• Analytic view in addressing the problems and develop the technical and procedural methods of work in the field of Occupation and the development of appropriate alternatives to solve
• Primary investigation of any irregularities and complaints coming from the Foundation then filed direct manager
• Receive all inquiries and complaints from customers and speed of response.
• Good deal with the inquirer or complainant to suit the nature of the query, or the complaint and as befits the status of the institution.
• Implementation of the policies and instructions for customer service.
• Writing daily report to show what has been accomplished work.
• Save all Quality Models records the instructions of the customer service, and all his works are subject to an internal audit.
• The daily traffic on patient entrants and all sections of the hospital to find out the quality of service provided to them.
• VIP reception of patients and taking them until the completion of their duties at the hospital.
• Follow-up of patients after discharge from the hospital to create an atmosphere of loyalty to the hospital.
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