IT Director
Gulf Bridge International
Total years of experience :13 years, 0 Months
• Reduced turnover from 24% to 5% by creating a new onboarding process and focusing on reforming team culture and accountability practice
• Re-negotiated supplier contracts, saving the company $200k annually Found a new IT Support vendor which was able to improve customer support satisfaction by 15% while reducing cost by 20%
• Developed and implemented a new cloud-based IT strategy. Developed and implemented ERP, CRM, OSS & BSS
• Trained and managed IT services team composed of 5 engineers
• Ensured the development and continuous integration of platforms and critical applications by creating high-level architectural specifications
• Lead for all platforms design and development
• Provided End to End solutions designs ( ERP, CRM, BSS, &OSS) hands-on platform testing and Go live plan
• Engaged in software development utilizing a wide range of technological tools and industrial Ethernet-based protocols
• Resolved retrieval problems by customizing the design to meet requirements
• Provided clear and timely technical data required for the design and specification of product
Manage IT infrastructure projects to support business plans
•Provide infrastructure and help desk support to end users with in agreed SLA
•Managing and monitoring the Organization License, assigning the Suitable software package to the End Users
•Demonstrated flexibility working with internal team members to remedy any issues and preemptively coming up with solutions
•Monitored social media and online sources for industry trends
•Maintained historical records by documenting system changes and revisions
Providing remote support to end users
•Managing company AD and Exchange servers
•Responsible for Servers Software patching
•Collected data by identifying sources of information, including designing survey and collection methods
•Participated in weekly team meetings to develop better plans and revise proper protocols to meet objectives
•Developed business cases, presentations and reports for senior management
Computer Engineering
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