IT & Technology Director
ABAZA LANGNDORF
Total years of experience :28 years, 1 Months
• Manage the deployment, monitoring, maintenance, upgrade, documentation and support of all IT systems, including servers, storages, SAP ERP solution, networking, operating systems, PCs, telephones and software applications.
• Analyzing the business requirements of departments to determine their technology needs to achieve top management vision.
• Manage financial aspects of the IT Division, including budget plan, cost efficiency, purchasing and budget review.
• Develop technology strategies, polices, standard procedures and plans to enhance client services, improve user effectiveness, and foster innovation.
• Oversee with IT manager systems development and enhancement and the integration of new systems with existing systems.
• Manage and Negotiate vendor, suppliers, and service providers, SLA and support contracts.
• Communicate regularly with executive management and all users of information services and systems.
• Manage IT hiring, development, inspiring, motivating, training, evaluation & guidance.
Responsible of IT Service Operation, Support, Implementation & Projects Delivery Teams
Control IT budget & review training plan based on BU objectives, to achieve Customer Satisfaction
Build, manage and maintain cross-functional, multi-functional, high performance, high quality of service, client focus, result oriented & profitable Teams
Responsible of vendor management, selection, contract negotiation, cost & vendors’ service delivery
Manage Service Contracts scope of work & SLA, and monitor contracted commitment
Develop & Audit Process, Procedure, Regulations (IT infrastructure, Backup, Security, Mail, etc.)
Research New Technology & Applications to achieve organization goals, strategy, practice & objectives
Ensure effective allocation of resources (schedule, money, equipment, staff, etc.) required to projects
Review Projects’ Plans & Scope of work with assigned operation/ project team & Stakeholders
Monitor & secure acceptance and approval of deliverables from the Project Stakeholders
Ensure & monitor projects communication, including status reporting, risk management & escalation
Monitor progress of projects and make actions as necessary to ensure successful completion
Ensure operation & projects are delivered in budget, on schedule; & quality scope of work is completed
Regular review of work quality & projects’ plans with operation/project teams to ensure commitment
Responsible of Business Unit P/L sheet: Plan, Revenue, GM, year to date, monthly review & Outlook
Manage technical support operations & project teams, to achieve high quality of service
Coaching technical teams to achieve OLA, SLA, response time, fix, repair time & downtime
Ensure engineers proper tools, training, certification plan, KPI’s, appraisal, satisfaction & commitment
Responsible of front line & customer facing for services’ escalations management
Prepare contracts & enhanced warranty (cost & SLA), review quotations improve customer satisfaction by providing right (SLA), follows up customer complaints, asset management & spare stock control
Ensure quality of service and satisfaction of a client’s managed service commitment
Provide & review state of the art new technologies & solutions with presales team
Provide customers with upgrades technical consultation, new solutions & latest technologies
Execute & monitor business reports & take necessity actions to ensure business profitability
HP-UX & Servers
Installation of HP-UX 10.x & 11.X
Reconfigure the Kernel.
Installation & remove Software Products.
Adjust Kernel Parameters; add new Patches & other tasks required for Application Installation (Oracle, Sybase & Informix).
Customize the System & User environments.
Manage Logical Volumes using HP-UX Commands or SAM.
Create a root Volume Group & root Logical Volume.
Back up & restore Volume Group Configuration.
Troubleshoot LVM Problems.
Create, mount & troubleshoot file systems problems.
Resolve disk space problems.
Configuration of Dump & Primary Swap Area.
Create PV Links (Alternate Links).
Create, Synchronize, modify & troubleshoot of Mirrored Logical Volume.
Move a Mirrored Logical Volume from one disk to another.
Bach up & Restore data using HP-UX commands or SAM.
Initialize, Add, Remove & Troubleshoot Printer in the LP Spooler.
Configure the LP Spooler with Local, Remote & Network Printer.
Start & Stop LP Spooler Scheduler, enable & disable any Printer.
Configurations of NFS file system.
Installation of Ignite S/W & Creating a Recovery tape.
Using Recovery/Support Media to Boot from & troubleshoot the UNIX.
Installation, configuration, Diagnostic & Parts replacement of L, N, RP & RX (Integrity) Entry & Mid range HP Servers.
MC/Service Guard & H.A.
Halt & Start a Service Guard Cluster.
Apply High Availability Alternate path, (host & array) controllers, cables & FC Hubs Restrictions.
Use of Service Guard information commands.
MC/ Service Guard with LVM Configuration Rules & Restrictions.
Configuration of MC/ Service Guard Product, Functionality & components.
Verify Hardware configuration.
Verify Functionality by Removing LAN Connection.
Installation, configuration & diagnostic of Fiber Channel Cards.
Responsible of Senior Engineer functions.
Responsible of support engineering function.
Responsible of Presale function.
Bachelor of Electronics & Computer Engineering