Ramy Safwat

Degla branch manager from 2016 to 2017.
Branch Handler at Ismailia & north Sinai from 2015 to 2016.
Sales supervisor Top proxy & wholesale at Sharkia branch from (2014 to 2015).

• Regularly reviews and develops ways to gauge customer satisfaction levels.
• Reviews customer suggestions and conduct feasibilities to implement/improve service levels.
• Ensures timely customer communications to customer via established channels and recommend ways to enhance the same.
• Reviews customer correspondences and establish strategies to minimize chronic complaints by performing trend and root cause analysis.
• Resolves customer complaints and minimize issues escalated to Senior Management and OA Board members.
• Develops community newsletters or updates on a monthly or quarterly basis.
• Reviews all communication releases to ensure accuracy of information and quality of content prior to seeking approvals from Senior Management or OA Boards.
• Audit compliance and quality standards for established processes and procedures related to our management.
• Ability to interact tactfully and effectively with customers.

مدير مبيعات لشركة دانون للمواد الغذائية

Unite manager at Obour branch from 2017 till now
Senior Handler at Degla branch from 2016 to 2017.
Branch Handler at Ismailia & north Sinai from 2015 to 2016.
Sales supervisor Top proxy & wholesale at Sharkia branch from (2014 to 2015).
Sales Supervisor at Sharkia branch period from (2012 to 2013).
Sales rep at Sharkia branch from (2009 to 2012)

Regularly reviews and develops ways to gauge customer satisfaction levels.
•Reviews customer suggestions and conduct feasibilities to implement/improve service levels.
•Ensures timely customer communications to customer via established channels and recommend ways to enhance the same.
•Reviews customer correspondences and establish strategies to minimize chronic complaints by performing trend and root cause analysis.
•Resolves customer complaints and minimize issues escalated to Senior Management and OA Board members.
•Develops community newsletters or updates on a monthly or quarterly basis.
•Reviews all communication releases to ensure accuracy of information and quality of content prior to seeking approvals from Senior Management or OA Boards.
•Audit compliance and quality standards for established processes and procedures related to our management.