Operation Coordinator
KGC
Total years of experience :15 years, 4 Months
Assist Managers in day-to-day coordination and management of business operational activities.
Monitor, control and manage business operations to meet customer expectations and company goals.
Liaise between customer and management to ensure smooth operations delivery.
Coordinate and manage project tasks to ensure project delivery within allotted budget and timelines.
Ensure compliance with company standards and procedures.
Build and maintain strong customer relationship through regular meetings and communications.
Evaluate current operational performance and provide strategic plan for improvements.
Provide direction and guidance to internal teams to achieve performance targets.
Identify problems in operations process and resolve them in quickly and timely manner.
Follow standard operating procedures for efficient business operations.
Maintain clear and accurate operations documents/procedures for reference purposes.
• Managing the sales and collection department;
• Managing and maintaining fixed and variable expenses for each branch;
• Managing physical inventories;
• Drafting the Terms of Reference (TOR) and/or specifications and bills of quantities for all needed goods and services;
• Preparing request for quotations/proposals, price analysis and comparison, preparation of cost breakdowns and complete documentation;
• Daily/weekly/monthly sales, logistics and financial reports;
• Signing and confirming the balance (SoA);
• Checking Petty cash/POS /cash box with the cashier on a daily basis;
• Oversee the development/accomplishment of the Project, and act accordingly;
• Follow up with the customers;
• Ensure Risks and Issues are being tracked and mitigated/resolved;
• Authorize expenditure levels, set stage tolerances and ensure funding for agreed expenditure is available;
• Managing the payroll;
• Conduct market research;
• Services existing accounts, obtain orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors;
• Adjusts content of sales presentations by studying the type of sales outlet or trade factors;
• Focuses sales efforts by studying existing and potential volume of dealers;
• Submit orders by referring to price lists and product literature;
• Keeps management informed by submitting activity and results reports;
• Monitors competition by gathering current marketplace information on pricing, products, delivery schedules, merchandising techniques, ect;
• Recommends changes in products, service, and policy by evaluating results and competitive developments;
• Resolves customer complaints by investigating problems, developing solutions, preparing reports, making recommendations to management;
• Provides historical records by maintaining records on area and customer sales
• Introduce the product to the client;
• Set the deal with all the points (delivery, orders, payment terms, etc);
• Close the deal;
• Follow the collection and the payment terms by monthly statements
• Verify sales orders and check the accuracy of information in the system;
• Double check with clients on all service needs and details;
• Consolidate and verify customer sales and orders and provide the required information to the logistics and distribution department for service processing;
• Ensure proper delivery of products from showroom;
• Control returns and update system accordingly;
• Provide site visit reports to sales team
• Ensure proper coordination between service team and clients in order to maximize customer satisfaction;
• Handle customer complaints and transfer requests to concerned department: After sales, Damage control, Quality department, etc;
• Ensure proper implementation of set operating procedures
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