راميا Radhakrishnan

Managed a portfolio of 200 accounts in sales.
Increased sales volume by adding 200 accounts in the U.A.E. territory.
Negotiated prices, terms of sales and service agreements.
Wrote sales contracts for orders obtained and submitted orders for processing.
Created sales contacts with on and offsite accounts.
Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.
Met existing customers to review current services and expand sales opportunities.
Contacted new and existing customers to discuss how their needs could be met through specific products and services.
Quoted prices, credit terms and other bid specifications.
Identified prospective customers by using business directories and following leads from existing clients.
Selected the correct products based on customer needs, product specifications and applicable regulations.
Created strategic brand building events to expand the current product portfolio.
Built relationships with customers and the community to promote long term business growth.
Targeted both offline and online consumers by designing a multipronged and comprehensive marketing strategy.
Maintained consistent use of graphic imagery in materials and other marketing outreach.
Developed design deliverables that elevated, differentiated and functioned on-brand and on-strategy.
Collaborated with vendors to ensure style consistency with other marketing materials.
Generated new ideas with limited direction and varied internal client needs.
Edited existing PowerPoint slides to enhance the corporate message.
Generated detailed specs of final designs.
Designed advertisements, tradeshow banners and signage from concept through completion.
Designed proposal covers and spines.
Prepared meeting minutes and edited subcontractor proposals, project snagging list, transmittal and memorandums for organisational support.
Worked with the management for transition and recertification for ISO Quality Management System.
Trained for Inter Auditor.

Completed daily outbound calls, up to 50 hours per day.
Negotiated prices, terms of sales and service agreements.
Contacted new and existing customers to discuss how their needs could be met through specific products and services.
Quoted prices, credit terms and other bid specifications.
Identified prospective customers by using business directories and following leads from existing clients.
Created strategic brand building events to expand the current product portfolio.
Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
Built relationships with customers and the community to promote long-term business growth.
Devised email strategies, including segmenting strategies, welcome email auto responders and training drip campaigns.
Cultivated and managed relationships with key clients, vendors and community partners.
Provided an elevated customer experience to generate a loyal clientele.
Investigated and resolved customer enquiries and complaints in a timely and empathetic manner.
Served as the main liaison between customers, management and sales team.
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Managed a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Earned management trust by serving as key holder, responsibly opening and closing shop.
Dedicated to continuously improving sales abilities and product knowledge.
Learned, referenced and applied product knowledge information.

To verbally translate the customer's request and solve the software user interface issue.
To ensure that the issue is correctly sorted out or else arrange a physical examination of the issue by sending and expert and sort out the issue.
The languages that had to be translated are - Tamil, Telegu, Kannada, English, Hindi and Bengali.

Accomplishments
Effectively managed a high volume of inbound and outbound customer calls.
Answered a constant flow of customer calls with up to 4 calls in queue per minute.
Addressed and resolved customer product complaints empathetically and professionally.
Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call centre environment.
Resolved service, pricing and technical problems for customers by asking clear and specific questions.
Managed high call volume with tact and professionalism.
Initiated operations improvements to improve overall call centre productivity.
Referred unresolved customer grievances to designated departments for further investigation.

To monitor all the handovers, such as press kit, goodie bag, etc, are delivered according to the event flow.
Interaction with the Corporate Office with the Press events, Food Festival event flow and Local Festival celebration.
Executing operational task in terms of planning, feasibility, estimating time and resources required for the success and execution of the event.
Monitor company communication and marketing materials to ensure corporate brand message consistency.
Promotion of all the events and activities through Social Media, Word of Mouth and Media.
Designed and implemented marketing campaigns and strategies.
Developing and maintaining a detailed schedule which includes administrative tasks and all process involved in the project.
Arranged corporate events and designed invitations.
Guiding and briefing the agency on the requirement and to ensure the brand standards and requirement is exactly met.
Interact with the agencies and vendors to get the required visual.
Accomplishments
Promoted the hotel brand through various marketing strategy, social media posts, organizing several events.
Greeted and registered guests and issued keys.
Increased consumer awareness and achieved sales targets by \[Action\].
Leveraged technical resources to design and create campaign deliverables, including email invitations, articles and marketing videos.
Wrote press materials and made presentations to media representatives.
Managed all internal, external and crisis communications.
Drafted and edited content for organisational publications, including employee newsletters and stockholders' reports.
Wrote and edited articles, web content, advertising copy, periodicals and publications for internal and external audiences.
Collaborated with media to yield company and product coverage and promote the company brand.
Developed innovative marketing and PR strategies.