Public Relations, Customer Service and Marketing Agent
Mowasalat
Total years of experience :14 years, 1 Months
Key Responsibilities:
• Spearheading the whole gamut of public relations activities to promote a positive image of the company with a view to ensure adequate market share, growth and performance.
• Designing and implementing PRM plans through individual’s appointment and meetings, thus responding and catering to product & service inquiries/ complaints from customers to assure optimal levels of service and long term business relations.
• Leading the development and implementation of PR strategies and ascertaining smooth execution of company’s advertising and marketing campaigns.
• Aiding in formulating and implementing promotional plans encompassing giveaways/ plaques. Focusing on customer value to nurture customer loyalty through successful client retention and client growth.
• Instrumental in rendering information and offering technical assistance regarding various products and services, simultaneously resolving customer complaints by performing required action and ensuring that appropriate changes are made to resolve problems faced by customers.
• Responsible for developing site and social media to enhance the user experience consistent with overall goals and objectives of the organization.
• Developing and implementing new marketing plans and initiatives, whilst ensuring strict adherence to organization's goal and community needs.
• Keeping abreast of new developments and changes in policies/procedures to enhance the quality of customer service provided.
Key Responsibilities:
• Assumed responsibility for proffering logistical support for the country, thereby delegated training seminars including International MNCs and the World Bank to ensure smooth execution of workflow.
• Interacted personally with high net worth clients and MNCs' ambassadors from other countries encompassing South Africa and France to maintain efficient business relations locally.
• Served as the primary staff liaison to the International Relations Commission, thereby attended all meetings and maintained the files of the Commission to enhance better workflow.
• Extended staff support at the meetings of the International Relations Commission and served as back up staff to the Human Relations Commission.
• Actively involved in promoting positive cultural relations in the community as well as performed other duties as assigned in accordance with applicable standards and guidelines.
Key Responsibilities:
• Instilled a customer-focused attitude amongst the team by providing effective training and support that impacted the bottom line by boosting productivity and increasing employee retention.
• Responded to call center inquiries efficiently by performing required action and clarifying desired information, thereby researched, explored and rendered essential information and alternative solutions to enhance smooth functioning.
• Referred unresolved customer grievances/ specific customer requests to designated departments for efficient service and further investigation. Escalated unresolved queries to the seniors.
• Developed local/ regional contacts and relations. Organized, deployed resources/ personnel to optimize call center operations in coordination with clients, supervisors and call center employees.
• Effectively interacted with customers of diverse backgrounds and temperaments, maintained open lines of communication and advocated for team members.
• Assessed staff performance by analyzing performance reports/ call center statistics and effected strategies to address shortcomings.
Previous Professional Experience:
• June 2007 - September 2009: English for Specific Purposes Teacher with International Training Center of Civil Aviation, Tunis, Tunisia
- Actively involved in teaching English language for specific purposes pertaining to various courses in customer services behavior and hospitality training & social care.
An advanced level of theoretical, historical and practical knowledge and skills relevant to the analysis of contemporary international relations, international economy and international business and marketing in a particularly oriented understanding developments, outlooks, relationships and possibilities and managements with the capacities to collect and interpret information; to analyse arguments, policies and developments; and to construct cogent verbal and written arguments and reports on a veriety of subjects assisted with computer technologies. It also gave me an appreciation of the ways in which notions and knowledge of international relations is almost utilised in all professional employment. International Relations Master Degree is relevant to working in businesses companies and government agencies with international linkages, agencies involved in regional or global governance, or international non-government organisations. Expertise in all relations complements qualifications in a range of professional areas and is applicable to a variety of employment options.
For this Ccertificate i was offers courses in creative, expository, and technical writing; linguistics; literary studies; and literature. Which gave me theoratical proficiency in a number of approaches, from historical, generic, and theoretical, to the study of language and literature and study of societies focusing more narrowly on literature, writing, linguistics, or technical communication. English majors prepared me for careers in teaching and research, advertising and publishing, radio and television…any field in which communication and critical judgment go hand-in-hand.
A 12-week Certificate theoratical program, and 12 weeks in a practical work environment designed to develop non-native English speakers’ English language skills in preparation for successful entry into their mainstream academic. In which i was introduced you to a range of business communications using assignments such as reading business articles and listening to business transactions in different accents. I practiced and developed my skills through writing business documents and participating in class discussions and roleplaying business-type situations.