Operations coordinator
BMB group
Total years of experience :18 years, 9 Months
Stock Management
Negotiation with suppliers in order to get better prices and payment terms
Requesting quotations and following up on deliveries
Managing contracts : Maintenance contracts, NDA contracts etc.
Working on ERP implementation within the company
Providing trainings and coaching
Creating new work procedures
Working on expenses (operations and projects) and setting budget
Coordinating with accounting department to ensure that all requests are resolved and communicated in a timely manner to internal and external parties.
Reconciling monthly activity, and generating monthly & year-end reports
Coordinating with sales department to ensure all their requests are resolved and communicated in a timely manner to internal and external parties.
Conducting market research such as customers questionnaires
Promoting our products; Handing out marketing materials such as samples, catalogues etc.
Attending customers’ queries and providing solutions
Use email, ad words and other electronic marketing techniques to inform customers of new products
Market research and competitor analysis
Maintaining and updating customer databases
Liaising and networking with a range of stakeholders, e.g. customers, colleagues
Attending events such as conferences, seminars, receptions and exhibitions
Offer Preparation
Selecting the convenient pumps out of the selection software
Issue of offer situation upon request
Correspondence
Trip reports & minutes of meetings with suppliers
Typing external invoices
Filing
Reports
Technical Support
Preparing submittals (collecting pumps’ technical data from catalogues, selection
software etc.)
Supporting the customers with technical data & info
Customer Support :
Generating account statements
Informing them about the stock availability in our products (pumps, tanks…)
Following up with customers on monthly payments
Sales Tasks:
Confirming orders
Reserving items
Issuing credit notes
Collecting money
Maintenance :
Following up with clients their maintenance issues/complaints
Liaising with our technicians & clients on all technical issues
Letters of Credit :
L/C applications (in our favor/exports L/Cs) against company’s financial
Requirements and rules
Preparing L/C documents for negotiation, in compliance with L/C terms.
Qatar :
Placing orders with our suppliers
Follow up with import, shipment and delivery status
Data Entry
Inputting data of daily reports
Inputting data of invoices
Inputting/creating of purchase orders
Creating item codes with all related information
Creating folder for each vendor and/or client
Resolving problems and inconsistencies with data
Auditing reports for errors and problems with data
Issuing reports for upper management and/or clients
Issuing monthly checklists for preventive maintenance
Stock Management
Performing stock transaction for materials
Performing inventory on stock on periodical basis
Adjusting stock variation
Issuing reports for upper management and/or clients
Auditing reports for errors and problems with data
Coordinating with suppliers for prices and invoices
Assets Capturing
Performing inventory of assets with bar-coding system
Training
Performing training on “Avantis” Maintenance Software