Customer Success Executive
Little Thinking Minds
Total years of experience :11 years, 3 Months
- Growing regional sales by generating potential leads and contacts within the schools in your specific market.
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- Close tracking and follow-up (Meetings) with potential leads, and existing clients throughout the UAE region as well as customers account management and cultivation of new and existing relationships to increase revenue from client base.
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- You will advise and demonstrate potential and existing clients on the possibilities and features of the Platform, to encourage sign-up to the Annual subscription plan.
- Attend Shortlisted regional tradeshows, Conferences, Seminars where required to generate new Sales leads.
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- Support the team in approaching Government sector and Educational Potential clients to pitch product.
- Follow up on Private Schools leads generated with the team to encourage buy-in and meet the set Sales Targets.
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- Work as the Professional Development Specialist and assist in training of teachers on
- Effective usage of the program
- Conduct webinars and deliver workshops, based on a pre-defined curriculum developed by our literacy experts.
- Gather feedback from PD events and record best practices.
- Develop a manual with guidelines for I Read Arabic PD sessions based on your recorded best practices.
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- Holding coffee morning sessions with parents to get them involved in the learning journey of students through product awareness, higher engagement and sharing best practices for reading at home.
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- Make school visits regularly to discuss usage and level of satisfaction by users. As well as gather relevant info and suggestions on further development of platform.
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- Review weekly platform usage reports during Free Trial and email school admins.
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- Present monthly Platform usage statistics and Sales acquisitions status against targets set.
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- Update and maintain customer progress in relation to the sales funnel on CRM system Clinchpad
- Providing Customer support including VIP and Executive Support.
- Responsible for completing PC builds and software deployment via SCCM or local installs.
- Supports the smooth functioning of the Application related Hardware (POS machines, Printers & Plotters, Handheld devices.
- Monitors computers and computer systems to ensure they continue to function efficiently and promptly fixes problems to reduce downtime, thereby assisting the company in sustaining productivity.
- Asset management and co-ordination with vendor regarding procurements to ensure adherence to needs-based specifications.
- Monitoring the support team as they continue to function efficiently and promptly fixes problems to reduce downtime, thereby assisting the company in sustaining productivity.
- Hardware Installation, Configuration and support for PCs and printers.
- Configuring IP address, subnet mask and gateway address on routers and hosts install equipment and test it
- troubleshooting for HP switches and wireless control
- Installing and Configuring Microsoft Servers
- install all new hardware, systems, and software for networks
- During non-working hours to ensure optimal performance during productive hours.
- Ensure that schedule network troubleshooting and maintenance are done during holidays.
- Routing protocols and routing table configuration assignment.
- Strong analytical abilities and professional office experience needed.
- Attended and give training to team members and customers
- Working with existing customers to help them get the most out of the products they have bought.
- Identifying the customer's current and future requirements
- Demonstrating products, services and solutions to the clients.
Manage a team consists of 15 agents
Create and maintain a training program for the new agents.
Resolve escalated customer
Be a people’s manager and motivate the team
Confer with customers by telephone or by email in order to provide information about products and services, to take orders or cancel accounts, or to obtain details of complaints.
- Check to ensure that appropriate changes were made to resolve customers' problems.