Support Engineer
Amman Academy
Total years of experience :5 years, 1 Months
• Prepare an accurate reports using Crystal reports tool.
• Research, diagnose, troubleshoot and identify solutions to resolve customer issues.
• Enhancement on SQL stored procedures.
• Develop an accurate reports using Crystal reports tool.
• Bugs troubleshooting and fixing.
• Writing user guide for clients.
• Follow up with the team tasks.
• Upgrading builds from old version to updated one.
• Doing a Webex with clients.
• Code Review for the team.
• Working with the team on development PS7 project using MVC pattern.
• Development Desktop Utilities such as Retrieve missing Documents.
• Working on Migration utility to migrate data from old product to the updated one.
• Testing pages very well before submitting to the QC.
• Doing training for the fresh employees.
• Solving an oracle issues.
• Designed custom user controls and forms for Web sites.
• Coordinated multiple projects simultaneously.
• Familiar with SQL server 2005/2008 including stored producers, Execution plan, Relations, Create Tables, indexes and Keys.
• Use ASP.NET, JavaScript, AJAX, XML, JQuery, and other front-end and middle-tier technologies and standards, as well as content management system.
• familiar with C#, CSS, HTML, MVC, Nhibernate and JSON.
• Doing technical interviews for candidates.
• Enhancement pages performance.
• Adding features such as the CAPTCHA integration, password indicator, Auto complete search to custom pages.
• Replacing KSC project from asp into asp.net.
• Implementingthe company website: https://www.pavesystems.com/
• Working on JA4 Migration utility to JA5 application and adding automated check list.
• Automated service setup.
• Working on Campus Counts interface with TREX.
Education: