HR & Shared Services Manager
Clinical Research Association
Total years of experience :17 years, 5 Months
Creation from scratch the HR department hard and soft copy - Review HR SOPs and adjust accordingly - Review Job description
and change accordingly - Help in the creation of HRM - Create Macro Database for all employees - Execution of employees’
performance review procedure - Managing the hiring processes of the new employees - Operating the day-to-day operations of
HR department - Ensuring that the employees are complying with the policies of the company - Listing to employees’ complaints
and ensuring workplace safety - Organizing exit interviews and recognizing the reasons for resignation - Supervise employees
performance and guide them to better performance while ensuring good working relationships with employees.- Promote a
productive workplace and ensure a culture of collaboration and accountability - Collaborate with the CEO to systematically
manage the business’s HR policy - Planning and forming employee benefits package - Create with the collaboration of the QA
department new template and macro for the departments and follow up accordingly - Events management - Marketing and design
follow up and delegate responsibilities and deadlines - Building an effective team of leaders by providing guidance and coaching
to subordinate managers - Evaluate employees & look into their training needs - Ensure adherence of the organization’s daily
activities and long-term plans to established policies and legal guidelines - Manage the shared services department and ensure
operations meet requirements and deadlines.
As a freelance consultant and support for the management and administrative department the following were accomplished:
Managed all the files according to international standards - created admin and HR samples - supported in the creation of
management manuals - created from scratch the HR department hard and soft copy - managed the daily time sheets and created
new sheets for the employees to follow accordingly - created data entry for the time sheets - helped and supported in other
management and administrative tasks - created a system of note taking in the front desk hard and soft copy.
manage all the files according to international standards- create admin and HR samples - support in the creation of management manuals- create from scratch the HR department hard and soft copy- manage the daily time sheets and create or sheets for the employees to follow accordingly- create data entry for the time sheets - help and support in other management and administrative tasks - create a system of note taking in the front desk hard and soft copy
Design and implement office policies - Establish standards and procedures - Organize office operations and procedures - Supervise office staff - Prepare time sheets - Control correspondences - Review and approve supply requisitions - Maintain office equipment - Assign and monitor clerical and secretarial functions - Recruit and select office staff - Orient and train employees - Provide on the job and other training opportunities - Supervise staff - Evaluate staff performance - Coaching and disciplining staff - Design filing systems - Ensure filing systems are maintained and up to date - Define procedures for record retention - Prepare payrolls and maintain the staff records - Ensure protection and security of files and records - Ensure effective transfer o files and records - Transfer and dispose records according to retention schedules and policies - Ensure personnel files are up to date and secure - Plan and implement office systems, layout and equipment procurement - Maintain and replenish inventory - Do quotations and follow up with customers - Follow up the manufacturing of items and follow up the site set up - Prepare suppliers’ payments and follow up their account - Work on cash flow for monthly budgeting - Follow up the bank accounts and work on statements - Check stock to determine inventory levels - Anticipate needed supplies - Verify receipt of supply - Arrange and coordinate travel accommodation - Perform other related duties as required
Perform a variety of administrative or executive support tasks that are highly confidential and sensitive. Coordinate office management activities for the president’s office. Read and screen incoming correspondence and reports; makes preliminary assessment of the importance of materials and organizes documents; Handle some matters personally and forwards appropriate materials to the president. Receive and screen incoming calls and visitors, determine which are a priority matters. Compose letters and memoranda in response to inquiries. Update the president on status of issues before scheduled meetings. Prepare agenda and collects materials for meetings, speeches, and conferences; takes minutes and keeps records of proceedings. Plan and coordinate arrangements for professional conferences. Review, proofread, and edit documents prepared for the president’s signature.
Coordinate and facilitate the president to arrange appointments, meetings, and conferences. Recommend actions to be taken on office expenditures such as equipment and supply needs. Establish and maintain various filing and records management systems. Make travel arrangements; prepares itineraries; prepares, compiles and maintains travel vouchers and records.
Set up the record track system for students related to academic and personal records, as well as set up tracking system for absence, detention, suspension and sick leaves. Handled the data entry, filing and records management, maintained database and ensured the delivery of premium service to students’ parents.
Set up the administrative and financial department for a general surgery doctor in the several hospitals he works in as well as in his own clinic. Helped in the creation and launching of a special database related to the patients authorizing the user to check online the patients’ records. Daily data entry for the patients and follow up on records. Worked as well as a medical assistant in clinic revisions and surgeries.
Handled multiple tasks related to HR from personnel to yearly evaluation, as well as the finance related to the new and ongoing projects and carried out the data entry level related to the accounting department. Managed all the tasks related to the PA as well as for the administrative assistant to the company and coordinated travel arrangements. Managed all the local & international events related to the company.
Handled multifaceted clerical and administrative tasks (e.g., data entry, filing, records management and billing). Worked closely with the accounting department from daily data entry to quarterly VAT closing and bank reconciliation. worked closely with HR department (Perform routine personnel matters - Preparing monthly payroll after reviewing attendance and employees’ dues
Administering payroll and maintaining records relating to staff ).
Handled all word processing and typing. Conducted multifaceted clerical and administrative tasks (e.g., data entry, filing, records management). Organizing office maintenance and repair work - Supervising the implementation of new office systems. Screening telephone calls, inquiries and requests, and handling them when appropriate - Welcoming and looking after visitors - Organizing and storing paperwork, documents and computer based information.
Delegating work and workload planning - Ordering stationery - Dealing with post and emails - Writing reports - Supervising the work of clerical and secretarial staff, monitoring the workload and work rate - Liaising with members of the senior management team - Keeping personnel records - Controlling the office budget - Dealing with complex queries and complaints on the telephone, by email and in person - Conducting appraisals and maintaining appraisal records - Meeting with senior managers to review office performance - Devising and conducting induction programs - Ordering office furniture - Organizing office maintenance and repair work - Supervising the implementation of new office systems - Arranging for health and safety equipment to be tested on a regular basis - Maintained all record keeping procedures without error - Providing on a quarterly basis schedule of taxes due to avoid any delay penalty - Preparing, posting accounting transactions on “grand livre” - Preparing monthly invoices related to the related companies and Head Quarter and Reconciling Balances - Handling Insurance Files - Handling Value Added Tax Files - Prepare billing statements - Handling the Petty Cash of the office - Stock variation supervision - Purchasing goods dealing with Bonds, LCs and LGs - Handled all the stocks and purchase orders of the company.
Gradated with a BA degree in Business Administration , Management & Marketing Emphasis