operation team leader, Operation department
ITSC
Total years of experience :7 years, 11 Months
Answering service providers problem and provide them with their required data.
• Working in settlement system and monitor all work orders and reports.
• Make test cycle in any settlement system and send bugs to the related department.
• Monitor the e-manifest system.
• Maintain the work system at Egypt post operation.
• Working in IMT project (International money transfer).
• Working in Remittances project for Egypt post.
• Prepare Daily, monthly and annual achievement reports for all the projects.
• Monitor all transactions and reports at settlement system.
• Handle the new projects by knowing the requirements of the service providers and do it as
their request.
• Check the rate of transactions per month and analyze the differences.
• Creating an inspiring team environment with an open communication culture.
• Setting clear team goals, delegating tasks and set deadlines for internal team
• Manage and strengthen Client Relationship
• Manage a team of approx. 9 Customer Service Representatives and ensure that all key
metrics of performance as per the Client SLA are met and exceeded
• Develop, maintain, trend and report Key Performance Indicators
• setting and monitoring employee objectives; coaching employees based on performance
and quality analyses
Responsible for Card Production
* Responsible for pin printing.
* Executing daily requests of reissuing cases for pension cards.
* Generating delivery reports for batches and daily runs.
* loading and download batches to print
POS Reconciliation Team Leader, Back Office
Job Duties:
• Uploading the daily reconciliation log files & generates point of sale (POS) and
ATM settlement Reports.
• Ensuring the delivery of on-demand reports and statistics.
• Prepare daily end of day (EOD) Report.
• Working with public insurance organization (PIO), social insurance organization
(SIO) and Egypt post.
• Working with 1675 post offices and solve all their problems.
• Reconcile more than 11600 POS at 28 cities in all over Egypt.
• Efficiently and accurately process dispute related activities (retrievals,
chargeback, etc ) within stipulated time frames to avoid customer inconvenience
• Solving internal and external problems.
• Working in (Tkafol & karma) project and settle all transactions and ensuring the
delivery of reports and statistics to ministry of social solidarity.
• Preparing monthly and annual achievement reports.
• Prepare the acquirer settlement & make the reconciliation with EBC network
Prepare the issuer settlement and make the reconciliation with EBC
Network
• Perform and investigate the chargeback cases with EBC network.
• Perform and investigate the disputes cases with EBC network.
• Prepare Day to Day settlement reports for outside branches sand outlets.
• Read and analyze the ATM journal at any disputes or
uncertain transactions.
• Make chargeback transactions after ensure from the log files sent from switch
team.
• Answering service providers problem and provide them with their required data
And follow up with them chargeback cases
• Working in (FSMS) Fuel Subsidy Management System to monitor all reports.
• Working in daily reconciliation log gas files and prepare daily end of day report in
(FSMS)
• Make test cycle in (FSMS) and send bugs to the related department.
• Handle and follow up with all the customers any problem and solve it as soon as
possible