Rana Gomaa

As an administration specialist my tasks are as follows:

1. Welcoming visitors coming to our Head office, dealing with telephone and email inquiries.
2. Scheduling and attending meetings, creating agendas and taking minutes.
3. Hotel reservations for employees & visitors coming to our Head office and plants.
4.Handling attendance of employees in our Head office, submitting employee’s vacations and sick leaves, preparing overtime sheets and payroll over entitlements deductions.
5. Booking rooms and conference facilities & arranging for external events (including catering).
6. Arranging drivers’ mission’s & schedule on daily basis.
7. Organizing travelling arrangements for staff which includes; Visas, issuing tickets, hotel and transportation (local & abroad).
8. Devising and maintaining office systems.
9. Managing and maintaining budgets, as well as invoicing.
10. Sorting and distributing incoming post and organizing and sending outgoing post.
11. Working as a project coordinator between experts visiting our plants and project managers (handling their accommodation, travelling requests and transportation).
12. Organizing and storing paperwork, documents and computer-based information.
13. Handling employee benefits that are provided by company through the administration department such as: Bairam cookies, Prophet Mohamed birthday sweets for head office & plants employees.
14. Sending couriers via Aramex and following up on shipments delivery (domestic & international).
15. Following up on our admin- pool cars that needs maintenance and their regular maintenance.
16. Preparing cash advances and settling it by invoices which includes expenses of the department.
17. Reporting all the above tasks and compiling them in the monthly report for our department.

 My tasks as a Retail sales and customer service representative is as follows:
1. Handling customers in a very welcoming way.
2. Helping customers to get all services or products that our shop can offers and in a very short time.


3. One of my tasks is to work on different software related to customer service like: CX, SEIBLE, PAYMENT GATEWAY.

4. In charge of first class station; serving first class customers and handling all their problems and services.

5. Also handling angry customers is one of my tasks, so as to help them get their problem solved in a very short time to please them and apologize if any delay is made from our company’s side also to explain in details the steps of solving the problem to please the customer.

6. Arranging shop’s display and updating it with the most new Handsets and laptops including their pricing.

7. In charge of tasks related to media in the shop for example: updating display with newest banners related to new offers for mobinil .

8. Arranging filling in the shop: contracts, installment papers and binding forms made by first class customers and sending it by aramex to smart village.

Logistics executive - logistics department Reporting to Business Development Manager
The company deals with several famous brands of furniture.
 My tasks were as follows:
• Assisting business development manager, for example arranging meetings with suppliers and clients also preparing meetings agenda and taking summary of points agreed upon during the meeting, checking e-mails and replying to them.
• Placing purchase orders, and follow up on purchase orders, quotations, and invoices .
• Communicating new clients (brands) to deal with the company.
• Pricing items of furniture, making balance sheets of all our invoices payment and due amounts and sending them to our suppliers or clients.
• Uploading company’s inventory on the company’s website as well as checking inventory items pictures, prices also checks reserved items for clients.