Compliance Associate
Alghanim Industries
مجموع سنوات الخبرة :13 years, 3 أشهر
1) Delivery of investigation assignments in accordance with departmental procedures. Specifically; under adequate supervision, defining the work plan, summarizing the findings, interviewing suspects to determine duplicity, and recommending appropriate management actions to be taken.
2) The preparation of working papers in accordance with departmental procedures and best practice.
3) Liaison with line management, legal counsel and authorities on a regular or need to know basis, keeping them abreast of progress for cases under management.
4) Preparing the draft Investigation Report for the Manager / Senior Manager’s / Director’s review and finalization.
5) Detailing all findings, factual content, context and agreed actions to be taken with relevant operations management.
6) Participating in the regular companywide fraud risk assessment process.
7) Influencing the strengthening of business processes and controls through the sharing of best practices.
8) assisting in the detection and prevention of fraud, sharing avoidance strategies and helping to create a centre of fraud prevention excellence.
9) Raising fraud awareness and encouraging others to report incidents of fraud or concerns in accordance with the Group’s Policy for the Prevention, Recording and Reporting of Fraud.
10) Managing Fraud Hotline to include receiving and logging hotline calls.
11) Maintaining the highest standards of confidentiality.
1) Facilitate, solve, interact and provide a high level of customer service that would exceed customer expectations as well meeting the departmental goals.
2) Evaluate customer concerns and resolve problems towards customer satisfaction.
3) Greet customers in a courteous, friendly and professional manner.
4) Secure customer satisfaction in every interaction in a professional manner.
5) Stay updated on products, services, promotions, procedures and terminology for all ZAIN touch points and third party services.
6) Suggest sales to customers by introducing products (especially new products).
7) Own and manage the customer relationship, resolving calls in an efficient and timely manner.
8) Fulfil individual and team based performance parameters (KPIs).
9) Full utilization of all system functionalities.
10) Contribute to a continuous maintenance and optimization of processes and procedures.
11) To perform all the above mentioned roles and responsibilities in compliance to the Information Security Management System (ISMS) policies, and to report any information/physical security breaches or incidents to the supervisor/manager immediately.
1) Greeting guests professionally.
2) Well versed in managing multiple line phone system and handling multiple incoming calls.
3) In-depth knowledge of directing visitors to the right person.
4) Committed to provide exceptional customer service to clients and co-workers.
5) Excellent knowledge of administrative and clerical procedures.
6) Adept at giving accurate and detailed information to visitors and callers.
7) Able to handle difficult clients tactfully.
8) Exceptional knowledge of computers and relevant software applications.
9) Demonstrated capability of updating appointment calendars, schedules and maintaining conference rooms.
10) Proven record of performing clerical duties such as scanning, photocopying and collating.
11) Thorough understanding of monitoring visitors’ access and issuing passes.
12) Extremely capable of keeping reception area clean and organized.
13) Expert in ordering, receiving and maintaining office supplies.