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Rana Hegazy, Customer service Represntative

Rana Hegazy

Customer service Represntative·Vodafone UK

Egypt

High school or equivalent, Communication And Translation

Work experience

Total years of experience: 10 years, 5 months

Customer service Represntative

January 2021 - March 2023

Vodafone UK

Alexandria, Egypt

January 2021 - March 2023

• Responded to customer
inquiries via chat and
email
• Resolved complains and
provided appropriate
solution
• Maintained customer
satisfaction and built
positive relationships
• Handled multiple tasks
efficiently in a fast-paced
environment

Company industry:
Telecommunications

Data Entry Operator

August 2012 - September 2020

Pwt international company , ED-TECH company

Alexandria, Egypt Remote

I found this job using Bayt.com

August 2012 - September 2020

Company industry:
Administration Support Services
Job role:
Administration

Education

Hoda Sharawy language school •Alexandria University

May 2022

May 2022

High school or equivalent, Communication And Translation

Egypt

ED-TECH international company Data Entry Skills •Organisation , Communication •Time Keeping •Excellent in English •Good in Turkish •Good in Microsoft office

•Alexandria University

January 2016

January 2016

Bachelor's degree, Art And Oriental Studies

Egypt

Oriental Language Department Turkish Departemnt •English language course from EAC Training courses in booking airline tickets Experience

Alexandria University

January 2012

January 2012

Bachelor's degree, Art And Oriental Studies

Egypt

Skills

DATA ENTRY

Expert

HUMAN RESOURCES

Intermediate

MICROSOFT OFFICE

Expert

COMMUNICATIONS

Intermediate

ADAPTABILITY

Intermediate

COMPLEX PROBLEM SOLVING

Intermediate

CONFLICT RESOLUTION

Intermediate

CUSTOMER SERVICE

Intermediate

EMPLOYEE SATISFACTION

Intermediate

INTERPERSONAL COMMUNICATIONS

Intermediate

MANAGEMENT

Intermediate

MOTIVATIONAL SKILLS

Intermediate

QUICK LEARNING

Intermediate

Languages

English

Expert

Turkish

Expert

Arabic

Beginner

Training and Certifications

Training
English conversation course
EAC institution
Feb 2010