Director Corporate Credit Management
HASHOO GROUP – Hospitality Division
Total years of experience :21 years, 10 Months
Primarily responsible to engage, manage and improve the activities of the credit department. Reviewing and researching credit payment history to determine what new accounts will be established for new customers. Evaluation & analysis of credit line amounts to provide senior stakeholders an insight and contribute to broader strategic planning and business decision-making.
Responsibilities include the following:
• Overseeing the credit management of the Hashoo Group Hotels. Designing, building and leading a high performing credit team in hotels to ensure colleagues deliver their potential and are managed with optimal efficiency.
• Reviewing and adjusting credit lines on a regular basis or when requested for existing accounts and revoking lines of credit upon receipt of external information pertinent to financial strength of account.
• Enforcement of the company's credit policy. Engaging in conducting credit investigations and collecting delinquent accounts and communicating all credit related.
• Creating a credit risk management environment of an acceptable quality, in terms of established credit guidelines.
• Assisting in developing, and updating sound acceptable credit policies.
• Analyzing delinquent accounts and preparing report on highest risk accounts including recommendations for resolution.
• Researching and making decisions on finance charges. Monitoring bad debt and bad debt recovery records, receivables and collections and providing updates of receivables and appropriate reporting procedures.
• Identifying problem accounts and providing regular updates of receivables to management.
• Identifying accounts requiring collection agency or legal action and coordinating collections with third party contractors.
• Monitoring violations of credit policies, providing analysis, conclusion and recommendations. Presenting findings to senior management and suggesting actions/penalties to be taken when appropriate.
• Developing processes and procedures for evaluating customer financials and setting and changing credit lines/limits, as well as credit holds; implementing liens as necessary to major delinquent account as approved.
Core responsibilities included:
• Ensuring credit policies are adhered to, including the updating & monitoring of credit limits for all approved credit customers.
• Ensuring timely credit collections of all outstanding payments. Overseeing collections and following-up on returned cheques, credit card charge backs etc.
• Ensuring detailed documentation is maintained according to Hotel standards.
• Handling invoice disputes and queries from credit customers and credit card customers.
• Reconciling accounts receivable trial balances with the general ledger accounts each month and ensuring accurate aging.
• Ensuring the correct transfer of city ledger postings and monitoring rebates & journals.
• Managing credit meetings with key stakeholders
• Overseeing Advanced Deposit, Accounts Receivable & Closing Cycle for Accounts Receivable,
• Ensuring that all records/reports are maintained & submitted according to standards on timely basis.
•Ensure minimal or zero revenue leakages.
•Identify and analyze opportunities for revenue Leakages or fraud across the entire scope of the business.
•Work closely with internal audit and the specific business units to design and implement revenue leakage controls and fraud prevention and detection programs.
•Develop for implementation revenue assurance framework to support revenue and collection streams to ensure the highest levels of loss avoidance and/or reduction.
•Review existing and new business processes and recommend mitigating controls and establish necessary revenue assurance/fraud reporting structure.
•Conduct ad-hoc investigation on revenue leakage incidents reported.
•Provide leadership, direction and consultation in the protection of assets and revenues avoidance of financial loss and prevention of fraud throughout the Company.
•Manage risk assessment of new product/services/promos
•Process documentation, identify risks and recommend controls to mitigate the risks
•Plan, implement and supervise rating, billing and collection controls
•Access, monitor, periodically reviewing and control credit limits.
•Continually review and update plans as changing conditions warrant and the business grows.
•Maintain in-depth understanding of industry trends relative to risk and loss avoidance.
•Joined Supernet as Associate Manager Credit where my responsibilities were to set up, implement and streamline new policies and procedures. Maximize the collection of debt, with the view of minimizing the debt whilst maintaining maximum cash flow levels, Reconciliation of client’s accounts & issuing statement of accounts.
•I was then promoted to the role of Credit Control Manager where I developed & maintained various SOP's as value addition for department and within company's corporate offices (North, South & Central region).
•My responsibilities require leading a team of associate managers to meet targets, review their performances and identify the requirement to improve their skills by providing more training.
•My responsibilities are also to ensure accurate revenue billed & delivered to all customers on timely basis.
•Ensure revenue billed to customer is as per actual agreed terms & Conditions with customer.
•Verification of billed revenue as per Bandwidth (BW) utilized by customer.
•Verification of claims/refunds by customer due to link downtime duration.
•Interaction with customers and other concerned departments related to billing queries.
•Verification of all supporting documents mandatory required generating invoices.
•Minimized risk of invoice rejections/Disputes.
•Ensure revenue billed to customer have been booked accurately in GL on timely basis.
•To ensure all recoveries have been collected and posted in GL within due period of time.
•To maintain customer's aging report.
•Interaction with customer's and other departments solving disputed/rejected payments related matters.
•Preparing monthly/Quarterly/Yearly management reports/Comparisons & Analysis of Revenue & Aging/Receivables.
•Liaising with Auditors for Annual Audit.
•Analyses of Collection & Billing.
•Leading regular customer meetings.
•Presenting monthly, quarterly and yearly reports to senior management of Supernet.
•My responsibilities included: Debt collections; Monthly client billing and reporting, issuing customer statements
•Meeting clients and chasing receivables.
•Analyzed accounts receivables transactions of reports, as well as accounting systems and sub-systems.
•AR Aging report and Reconciliation’s.
•Achieved Monthly Target.
•Maintained Client's ledger.
•Generated department and Lawyer wise collection and revenue report.
•Opening and closing of new matter forms (New Cases Files)
•Monthly Billing including Trade Marks & Non Trade Marks.
•Monthly and weekly revenue Forecast report.
•Monthly Disbursements / Matter (Case wise) Expenses.
•Analyzed and reviewed client billing for management and corporate reporting.
•Assisted in the preparation of company forecast on a regular basis.
•Undertake ‘Special Projects’ or Task / Process ownership, at Chief Financial Officer’s request, to facilitate self-development.
•Team Management & Training team members for chasing clients as per policies and procedures to achieve monthly targets of 8M US$.
•My responsibilities in SGH as a revenue accountant included reconciliation of Daily Income of Hospital.
•Profit & Loss Condensed report. With quarterly and monthly comparison.
•Prepared financial statements.
•Prepared daily counter cash collection report for out patients.
•Updated daily AR accounts for companies (charge -company patients).
•Revenue by Department for In patients and Out patients for both cash and charge accounts.
Expense and revenue by department.
•I was also responsible for preparing weekly, monthly and quarterly comparison reports for Inpatient and Out patient (cash and charge patients) reports with reconciliation of oracle system reports and manual reports.
•Preparing weekly, monthly and quarterly revenue reports by department and by Doctor’s with the reconciliation of oracle system and GL.
•Monitoring daily cancellation of receipts (Auditing).
•AR Aging report.
•Reconciliation of Company Patient’s (AR) outstanding balance and refundable amount.
•Analyzed Loss on Package Deal Cash / Charge Patients, Cash & Charge Discount to Patients