Rana Maria Antony

• Provided backend support for student-facing applications, including course creation, data management,
and issue resolution.
• Diagnosed and resolved technical issues related to application functionality, system errors, and
connectivity.
• Edited and prepared video content for online courses and managed the upload of educational
materials.
• Assisted with studio setup and technical arrangements for live sessions and recordings.
• Provided technical guidance and support to students via phone, email, and messaging platforms.
• Coordinated and supported live virtual sessions, ensuring the smooth operation of equipment and
software.
• Managed user access, group updates, and system data maintenance.
• Delivered IT support to Academic, Admissions, and Coordination teams, assisting with course delivery
and administrative processes.
• Monitored application performance and escalated complex technical issues to the development team
when required.
• Assisted in testing new features and updates to ensure system functionality and user satisfaction.
• Collaborated with cross-functional teams to improve operational efficiency and enhance the user
experience.
• Maintained accurate records of support requests, issue resolutions, and system updates.
• Supported the implementation of digital learning solutions and online course delivery platforms.

• Worked on automation testing projects and software quality assurance activities.
• Developed and executed automated test cases using TestNG.
• Utilized Maven for project build and dependency management.
• in a team-oriented environment to achieve project