Total Years of Experience: 7 Years, 6 Months
September 2013
To July 2015
Credit Cards Officer
at First National Bank
Location :
Lebanon
• Preparing credit cards’ monthly reports which include: the bank’s credit cards portfolio, outstanding balances, cancellation report, new issued credit card limits, and the number of cards sold by each branch (based on card type and condition set)
• Responsible for the loyalty program offered to the bank’s customers and ensuring that points have been correctly issued; as well as following up with all redemptions
• Managing credit cards’ stock in addition to all credit cards’ materials (boxes, USBs, envelopes and acknowledgement of receipts)
• Following up on credit card sales with the Customer Service Representatives at the branches as well as confirming that no credit cards are left undistributed
• Setting an incentive plan for the Customer Service Representatives which will ensure continuous motivation and an increase in sales
• Performing market studies in order to see what the competition is offering as opposed to FNB’s offering in terms of credit card types, interest rates and card fees
• Upgrading existing clients’ credit cards in order to fit the bank’s new market segmentation
• Preparing and analyzing the profit and loss report of credit cards with no usage since inception
• Amending existing and preparing new credit card setups and condition sets
• Responsible for the loyalty program offered to the bank’s customers and ensuring that points have been correctly issued; as well as following up with all redemptions
• Managing credit cards’ stock in addition to all credit cards’ materials (boxes, USBs, envelopes and acknowledgement of receipts)
• Following up on credit card sales with the Customer Service Representatives at the branches as well as confirming that no credit cards are left undistributed
• Setting an incentive plan for the Customer Service Representatives which will ensure continuous motivation and an increase in sales
• Performing market studies in order to see what the competition is offering as opposed to FNB’s offering in terms of credit card types, interest rates and card fees
• Upgrading existing clients’ credit cards in order to fit the bank’s new market segmentation
• Preparing and analyzing the profit and loss report of credit cards with no usage since inception
• Amending existing and preparing new credit card setups and condition sets
November 2011
To August 2013
Teller
at Bank of Beirut
Location :
Lebanon
• Performing Certificate of Deposits
• Executing fiscal fees, VAT and car fees
• Preparing Banker Checks for individuals as well as governmental institutes
• Performing cash operations such as cash withdrawal, cash deposit and foreign exchanges; purchasing and paying checks
• Conducting incoming transfers, outgoing transfers and outstanding order operations
• Contacting customers to update their contracts and filling new customer applications
• Opening saving and current accounts for existing customers
• Promoting and selling the bank’s products to customers in addition to encouraging walk-in target segment customers to meet the Personal Banking Representatives
• Per forming end-of-day closing procedures: counting and balancing the cash, reconciling kindle records with automatically generated reports, as well as sorting and sending the mail
• Executing fiscal fees, VAT and car fees
• Preparing Banker Checks for individuals as well as governmental institutes
• Performing cash operations such as cash withdrawal, cash deposit and foreign exchanges; purchasing and paying checks
• Conducting incoming transfers, outgoing transfers and outstanding order operations
• Contacting customers to update their contracts and filling new customer applications
• Opening saving and current accounts for existing customers
• Promoting and selling the bank’s products to customers in addition to encouraging walk-in target segment customers to meet the Personal Banking Representatives
• Per forming end-of-day closing procedures: counting and balancing the cash, reconciling kindle records with automatically generated reports, as well as sorting and sending the mail
June 2010
To July 2011
Executive Assistant to Managing Partner
at BIG STAR INTERNATIONAL CLOTHING S.A.R.L
Location :
Lebanon
• Responsible for the development and implementation of marketing activities
• Collaborating with advertising agencies to guarantee proper execution of the marketing activities
• Preparing orders for new collections and contacting suppliers
• Ensuring that suppliers’ order confirmations apply to the quantities and prices required by the company
• Informing the transportation agents of new incoming shipments and providing them with the relevant documents
• Organizing correct documentation before the end-of-year inventory count
• Arranging the showroom based on the collections available
• Preparing cost based pricing lists
• Collaborating with advertising agencies to guarantee proper execution of the marketing activities
• Preparing orders for new collections and contacting suppliers
• Ensuring that suppliers’ order confirmations apply to the quantities and prices required by the company
• Informing the transportation agents of new incoming shipments and providing them with the relevant documents
• Organizing correct documentation before the end-of-year inventory count
• Arranging the showroom based on the collections available
• Preparing cost based pricing lists
January 2010
To January 2010
Salesperson
at T.Gargour & Fils S.A.L
Location :
Lebanon
• Was in charge of a mini showroom placed in a shopping mall where I was able to use my marketing skills for the sale of the company’s products
June 2009
To August 2009
Intern
at Bank of Beirut
Location :
Lebanon - Beirut
Learnt the important banking concepts and how the banking system operates; performed some transactions and I became familiar with the bank’s organizational structure
March 2007
To June 2009
Office Assistant
at American University of Beirut
Location :
Lebanon - Beirut
• Responsible for data entry on Microsoft Excel and Microsoft Word; filing; checking and correcting other data entries; handling calls; writing and formatting e-mails on behalf of the secretary
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