Rana-Maria Rizkallah

• Preparing credit cards’ monthly reports which include: the bank’s credit cards portfolio, outstanding balances, cancellation report, new issued credit card limits, and the number of cards sold by each branch (based on card type and condition set)
• Responsible for the loyalty program offered to the bank’s customers and ensuring that points have been correctly issued; as well as following up with all redemptions
• Managing credit cards’ stock in addition to all credit cards’ materials (boxes, USBs, envelopes and acknowledgement of receipts)
• Following up on credit card sales with the Customer Service Representatives at the branches as well as confirming that no credit cards are left undistributed
• Setting an incentive plan for the Customer Service Representatives which will ensure continuous motivation and an increase in sales
• Performing market studies in order to see what the competition is offering as opposed to FNB’s offering in terms of credit card types, interest rates and card fees
• Upgrading existing clients’ credit cards in order to fit the bank’s new market segmentation
• Preparing and analyzing the profit and loss report of credit cards with no usage since inception
• Amending existing and preparing new credit card setups and condition sets

• Performing Certificate of Deposits
• Executing fiscal fees, VAT and car fees
• Preparing Banker Checks for individuals as well as governmental institutes
• Performing cash operations such as cash withdrawal, cash deposit and foreign exchanges; purchasing and paying checks
• Conducting incoming transfers, outgoing transfers and outstanding order operations
• Contacting customers to update their contracts and filling new customer applications
• Opening saving and current accounts for existing customers
• Promoting and selling the bank’s products to customers in addition to encouraging walk-in target segment customers to meet the Personal Banking Representatives
• Per forming end-of-day closing procedures: counting and balancing the cash, reconciling kindle records with automatically generated reports, as well as sorting and sending the mail

• Responsible for the development and implementation of marketing activities
• Collaborating with advertising agencies to guarantee proper execution of the marketing activities
• Preparing orders for new collections and contacting suppliers
• Ensuring that suppliers’ order confirmations apply to the quantities and prices required by the company
• Informing the transportation agents of new incoming shipments and providing them with the relevant documents
• Organizing correct documentation before the end-of-year inventory count
• Arranging the showroom based on the collections available
• Preparing cost based pricing lists

• Was in charge of a mini showroom placed in a shopping mall where I was able to use my marketing skills for the sale of the company’s products

Learnt the important banking concepts and how the banking system operates; performed some transactions and I became familiar with the bank’s organizational structure

• Responsible for data entry on Microsoft Excel and Microsoft Word; filing; checking and correcting other data entries; handling calls; writing and formatting e-mails on behalf of the secretary