Sagheer Ahmed

Customer Support Representative·Eagle Tech

Pakistan

Master's degree, BBA Pursuing

Work experience

Total years of experience: 2 years, 3 months

Customer Support Representative

January 2024 - January 2025

Eagle Tech

Islamabad, Pakistan

January 2024 - January 2025

• Leveraged analytical expertise to assess customer interaction data, extracting valuable insights that enhanced service delivery and consistently exceeded SLA and KPI benchmarks.
• Created and upheld detailed CRM documentation, ensuring impeccable accuracy in case tracking and follow-ups, which optimized operational workflows.
• Employed advanced data analysis techniques to pinpoint and resolve recurring challenges, partnering with cross-functional teams to design and implement effective solutions.
• Demonstrated proficiency in data visualization and reporting tools, translating complex data into actionable strategies for improved decision-making.
• Fostered a collaborative environment, effectively communicating findings to stakeholders to drive operational efficiency and support business objectives.

Company industry:: Software Development

Business Development Executive — US Campaign

January 2023 - January 2024

Royal Dragon Tech

Lahore, Pakistan

January 2023 - January 2024

• Managed the end-to-end client lifecycle for a US financial services campaign, enhancing operational efficiency across various accounts.
• Performed comprehensive data analysis and generated weekly performance reports, utilizing advanced analytics tools to extract actionable insights.
• Boosted client retention rates by developing structured follow-up processes and fostering proactive communication strategies.
• Collaborated with cross-functional teams to optimize operations, ensuring seamless integration of data-driven solutions and enhancing overall performance.
• Demonstrated strong problem-solving skills and attention to detail in analyzing trends and patterns to support strategic decision-making.

Company industry:: Call Centers & Customer Care Outsourcing

Junior Data Analyst (Internship)

November 2022 - December 2023

Al-Nafi

Islamabad, Pakistan •Remote

November 2022 - December 2023

• Completed a one-year internship as a Junior Data Analyst, honing skills in data analysis, data science, and business intelligence methodologies.
• Developed and deployed a high-accuracy Sales Forecasting Model using Facebook Prophet (Python), significantly boosting predictive analytics capabilities.
• Created dynamic Business Intelligence dashboards with Power BI, resulting in improved operational decision-making efficiency.
• Designed and implemented Azure-based AI solutions, enhancing data-driven decision-making processes.
• Collaborated with cross-functional teams to streamline data operations and improve data integrity.
• Assisted in data collection, cleaning, and visualization to support strategic business initiatives.
• Engaged in office coordination tasks, ensuring effective communication and project management across departments.

Company industry:: Marketing
Job role:: Information Technology

Data Science Intern

November 2022 - November 2023

Al-Nafi Institute

Islamabad, Pakistan •Remote

November 2022 - November 2023

• Led data analysis projects that boosted operational efficiency by creating insightful BI dashboards.
• Developed and applied predictive machine learning models, improving forecast accuracy and supporting strategic decision-making.
• Created advanced AI solutions on Azure, specializing in natural language processing and computer vision to streamline business operations.
• Built a comprehensive sales forecasting model, enhancing sales strategy and performance.
• Collaborated with cross-functional teams to ensure data-driven insights were effectively integrated into business processes.
• Utilized data visualization tools to present findings, facilitating clear communication of complex data insights to stakeholders.

Company industry:: Cyber & Network Security

Education

Allama Iqbal Open University

September 2028

Master's degree, BBA Pursuing

Pakistan

AIOU

August 2023

Bachelor's degree, BS Social Science

Pakistan

Skills

Power BI

Intermediate

Microsoft Excel (Advanced)

Intermediate

Python

Intermediate

Data Analysis

Intermediate

Data Visualization

Intermediate

ETL

Intermediate

Business Intelligence

Intermediate

Pandas

Intermediate

NumPy

Intermediate

Matplotlib

Intermediate

Seaborn

Intermediate

Reporting

Intermediate

Microsoft Azure

Intermediate

Git

Intermediate

Jupyter Notebook

Intermediate

Google Colab

Intermediate

Scrapy

Intermediate

BeautifulSoup

Intermediate

English Communication

Intermediate

Team Coordination

Expert

Problem Solving

Intermediate

Client Portfolio Management

Expert

Machine Learning

Beginner

Scikit-Learn

Beginner

TensorFlow

Beginner

NLP

Beginner

Azure Machine Learning

Beginner

AutoML

Beginner

Time Series Forecasting

Beginner

CRM Management

Intermediate

Customer Relationship Management

Intermediate

Business Development

Intermediate

KYC

Intermediate

ANALYTICS

Intermediate

ARTIFICIAL INTELLIGENCE

Intermediate

CUSTOMER SERVICE

Intermediate

DATA ENGINEERING

Intermediate

DATA SCIENCE

Intermediate

DECISION MAKING

Intermediate

MANAGEMENT

Intermediate

Editors

Expert

Content Writing

Intermediate

Social profiles

Languages

English

Intermediate

Hindi

Expert

Urdu

September 2018

Training and Certifications

Certifications

Data/Business Analysis— Digital Marketing—Affiliate Marketing

Digital Literacy—Creative Writing—Artificial Intelligence using Python

PVTC: Computer Operator (ISO 9001)

Class/IBM: Data Visualization with Python

Project Management Fundamentals

Certified: Fundamentals of Digital Marketing

SkillsBuild: Generative AI in Action

IBM ML Specialist

Enterprise Data Science in Practice

Data Engineer Career Path

AI Engineer Career Path

Data Scientist Career Path

Data Analyst Career Path (Power BI)

Microsoft

Professional Skills

IBM

Google

Jul 2020

Training

Data Engineer Career Path

Microsoft

May 2024

Hobbies and interests

ð± Personal & Character (Gulf Employers Ko Pasand):

Quran Recitation Reading Traveling Volunteering Public Speaking Leadership Development

ð Business & Growth:

Entrepreneurship Digital Marketing Content Creation Financial Markets Blogging YouTube Content Creation

ð» Tech & Professional

Data Analysis Machine Learning Artificial Intelligence Business Intelligence Python Programming Data Visualization Reading Tech Blogs Online Learning & Certification

Sagheer Ahmed

Share My Profile

Work experience

Customer Support Representative

Business Development Executive — US Campaign

Junior Data Analyst (Internship)

Data Science Intern

Education

Allama Iqbal Open University

AIOU

Skills

Social profiles

Youtube

Blogger

Languages

English

Hindi

Urdu

Punjabi

Memberships

Microsoft Learn Community

IBM SkillsBuild Community

Google Digital Garage

DigiSkills Pakistan (Government)

PVTC (Punjab Vocational Training Council)

Training and Certifications

Certifications

Data/Business Analysis— Digital Marketing—Affiliate Marketing

Digital Literacy—Creative Writing—Artificial Intelligence using Python

PVTC: Computer Operator (ISO 9001)

Class/IBM: Data Visualization with Python

Project Management Fundamentals

Certified: Fundamentals of Digital Marketing

SkillsBuild: Generative AI in Action

IBM ML Specialist

Enterprise Data Science in Practice

Data Engineer Career Path

AI Engineer Career Path

Data Scientist Career Path

Data Analyst Career Path (Power BI)

Microsoft

Professional Skills

Microsoft Advertising Certified

Machine Learning

Generative AI

Data Science

Data Science

Artificial Intelligence (AI)

Data Science with Python

AI Engineer

Data Science

Data Analyst Career Path

The fundamental of Digital Marketing

Training

Database

Engineering

Data Visualization

Emerging Tech

Creative Writing

DATA ANALYTICS AND BUSINESS INTELLIGENCE

Digital Literacy

Freelancing

Data Engineer Career Path

Hobbies and interests

ð± Personal & Character (Gulf Employers Ko Pasand):

ð Business & Growth:

ð» Tech & Professional

ð± Personal & Character (Gulf Employers Ko Pasand):

ð Business & Growth:

ð» Tech & Professional