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Sagheer Ahmed, Customer Support Representative

Sagheer Ahmed

Customer Support Representative·Eagle Tech

Pakistan

Master's degree, BBA Pursuing

Work experience

Total years of experience: 2 years, 3 months

Customer Support Representative

January 2024 - January 2025

Eagle Tech

Islamabad, Pakistan

January 2024 - January 2025

• Leveraged analytical expertise to assess customer interaction data, extracting valuable insights that enhanced service delivery and consistently exceeded SLA and KPI benchmarks.
• Created and upheld detailed CRM documentation, ensuring impeccable accuracy in case tracking and follow-ups, which optimized operational workflows.
• Employed advanced data analysis techniques to pinpoint and resolve recurring challenges, partnering with cross-functional teams to design and implement effective solutions.
• Demonstrated proficiency in data visualization and reporting tools, translating complex data into actionable strategies for improved decision-making.
• Fostered a collaborative environment, effectively communicating findings to stakeholders to drive operational efficiency and support business objectives.

Company industry:
Software Development

Business Development Executive — US Campaign

January 2023 - January 2024

Royal Dragon Tech

Lahore, Pakistan

January 2023 - January 2024

• Managed the end-to-end client lifecycle for a US financial services campaign, enhancing operational efficiency across various accounts.
• Performed comprehensive data analysis and generated weekly performance reports, utilizing advanced analytics tools to extract actionable insights.
• Boosted client retention rates by developing structured follow-up processes and fostering proactive communication strategies.
• Collaborated with cross-functional teams to optimize operations, ensuring seamless integration of data-driven solutions and enhancing overall performance.
• Demonstrated strong problem-solving skills and attention to detail in analyzing trends and patterns to support strategic decision-making.

Company industry:
Call Centers & Customer Care Outsourcing

Junior Data Analyst (Internship)

November 2022 - December 2023

Al-Nafi

Islamabad, Pakistan Remote

November 2022 - December 2023

• Completed a one-year internship as a Junior Data Analyst, honing skills in data analysis, data science, and business intelligence methodologies.
• Developed and deployed a high-accuracy Sales Forecasting Model using Facebook Prophet (Python), significantly boosting predictive analytics capabilities.
• Created dynamic Business Intelligence dashboards with Power BI, resulting in improved operational decision-making efficiency.
• Designed and implemented Azure-based AI solutions, enhancing data-driven decision-making processes.
• Collaborated with cross-functional teams to streamline data operations and improve data integrity.
• Assisted in data collection, cleaning, and visualization to support strategic business initiatives.
• Engaged in office coordination tasks, ensuring effective communication and project management across departments.

Company industry:
Marketing
Job role:
Information Technology

Data Science Intern

November 2022 - November 2023

Al-Nafi Institute

Islamabad, Pakistan Remote

November 2022 - November 2023

• Led data analysis projects that boosted operational efficiency by creating insightful BI dashboards.
• Developed and applied predictive machine learning models, improving forecast accuracy and supporting strategic decision-making.
• Created advanced AI solutions on Azure, specializing in natural language processing and computer vision to streamline business operations.
• Built a comprehensive sales forecasting model, enhancing sales strategy and performance.
• Collaborated with cross-functional teams to ensure data-driven insights were effectively integrated into business processes.
• Utilized data visualization tools to present findings, facilitating clear communication of complex data insights to stakeholders.

Company industry:
Cyber & Network Security

Education

Allama Iqbal Open University

September 2028

September 2028

Master's degree, BBA Pursuing

Pakistan

AIOU

August 2023

August 2023

Bachelor's degree, BS Social Science

Pakistan

Skills

Power BI
Intermediate
Power BI
Intermediate
Microsoft Excel (Advanced)
Intermediate
Microsoft Excel (Advanced)
Intermediate
Python
Intermediate
Python
Intermediate
Data Analysis
Intermediate
Data Analysis
Intermediate
Data Visualization
Intermediate
Data Visualization
Intermediate
ETL
Intermediate
ETL
Intermediate
Business Intelligence
Intermediate
Business Intelligence
Intermediate
Pandas
Intermediate
Pandas
Intermediate
NumPy
Intermediate
NumPy
Intermediate
Matplotlib
Intermediate
Matplotlib
Intermediate
Seaborn
Intermediate
Seaborn
Intermediate
Reporting
Intermediate
Reporting
Intermediate
Microsoft Azure
Intermediate
Microsoft Azure
Intermediate
Git
Intermediate
Git
Intermediate
Jupyter Notebook
Intermediate
Jupyter Notebook
Intermediate
Google Colab
Intermediate
Google Colab
Intermediate
Scrapy
Intermediate
Scrapy
Intermediate
BeautifulSoup
Intermediate
BeautifulSoup
Intermediate
English Communication
Intermediate
English Communication
Intermediate
Team Coordination
Expert
Team Coordination
Expert
Problem Solving
Intermediate
Problem Solving
Intermediate
Client Portfolio Management
Expert
Client Portfolio Management
Expert
Machine Learning
Beginner
Machine Learning
Beginner
Scikit-Learn
Beginner
Scikit-Learn
Beginner
TensorFlow
Beginner
TensorFlow
Beginner
NLP
Beginner
NLP
Beginner
Azure Machine Learning
Beginner
Azure Machine Learning
Beginner
AutoML
Beginner
AutoML
Beginner
Time Series Forecasting
Beginner
Time Series Forecasting
Beginner
CRM Management
Intermediate
CRM Management
Intermediate
Customer Relationship Management
Intermediate
Customer Relationship Management
Intermediate
Business Development
Intermediate
Business Development
Intermediate
KYC
Intermediate
KYC
Intermediate
ANALYTICS
Intermediate
ANALYTICS
Intermediate
ARTIFICIAL INTELLIGENCE
Intermediate
ARTIFICIAL INTELLIGENCE
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
DATA ENGINEERING
Intermediate
DATA ENGINEERING
Intermediate
DATA SCIENCE
Intermediate
DATA SCIENCE
Intermediate
DECISION MAKING
Intermediate
DECISION MAKING
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
Editors
Expert
Editors
Expert
Content Writing
Intermediate
Content Writing
Intermediate

Languages

English

Intermediate

Hindi

Expert

Urdu

Native Speaker

Punjabi

Expert

Memberships

Microsoft Learn Community

Certified Member

November 2022

IBM SkillsBuild Community

Certified Learner

August 2022

Google Digital Garage

Certified Member

September 2020

DigiSkills Pakistan (Government)

Certified Graduate

April 2026

PVTC (Punjab Vocational Training Council)

Certified Member

September 2018

Training and Certifications

Certifications
Data/Business Analysis— Digital Marketing—Affiliate Marketing
Digital Literacy—Creative Writing—Artificial Intelligence using Python
PVTC: Computer Operator (ISO 9001)
Class/IBM: Data Visualization with Python
Project Management Fundamentals
Certified: Fundamentals of Digital Marketing
SkillsBuild: Generative AI in Action
IBM ML Specialist
Enterprise Data Science in Practice
Data Engineer Career Path
AI Engineer Career Path
Data Scientist Career Path
Data Analyst Career Path (Power BI)
Microsoft
Professional Skills
Microsoft Advertising Certified
Machine Learning
IBM SkillesBuild
Jun 2024
Show credentials
Generative AI
IBM
Jul 2024
Show credentials
Data Science
IBM
Jul 2024
Show credentials
Data Science
CONGNITIVE CLASS.ai
Jul 2024
Show credentials
Artificial Intelligence (AI)
IBM SkillesBuild
May 2024
Show credentials
Data Science with Python
AL Nafi
Dec 2022
Show credentials
AI Engineer
Microsoft
May 2024
Show credentials
Data Science
Microsoft
May 2024
Show credentials
Data Analyst Career Path
Microsoft
May 2024
Show credentials
The fundamental of Digital Marketing
Google
Jul 2020
Show credentials

Training
Database
Engineering
Microsoft Inside Sherpa Show credentials
Data Visualization
COGNITIVE CLASS.ai Show credentials
Emerging Tech
Creative Writing
DigiSkills.PK Show credentials
DATA ANALYTICS AND BUSINESS INTELLIGENCE
DigiSkills.PK Show credentials
Digital Literacy
DigiSkills.PK Show credentials
Freelancing
DigiSkills.PK Show credentials
Data Engineer Career Path
Microsoft
May 2024
Show credentials

Hobbies and interests

🌱 Personal & Character (Gulf Employers Ko Pasand):

Quran Recitation Reading Traveling Volunteering Public Speaking Leadership Development

📊 Business & Growth:

Entrepreneurship Digital Marketing Content Creation Financial Markets Blogging YouTube Content Creation

💻 Tech & Professional

Data Analysis Machine Learning Artificial Intelligence Business Intelligence Python Programming Data Visualization Reading Tech Blogs Online Learning & Certification