Rana Sakr

Recruitment & Emiratization:
Centrally manage end to end recruitment process.
Organize weekly meetings with the business on resource allocation and effective resourcing for their recruitment needs.
Create job advert for the company website, social media and coordinate with recruitment agencies where appropriate.
Screen application against agreed criteria and provide suitable & diverse pool of candidates, share it with line managers for further short listing in accordance with job specifications, with emphasis on UAE Nationals.
Support the selection process; participate in and coordinate competency based interviews, assessment tests as required, short listing of candidates and negotiation of employment contracts
Maintain an internal database of all CVs and applications from various sources for future job vacancies.
Communicate the recruitment progress between candidates, recruitment firms and respective departments.
Participate in job fairs and collaborations with universities, as a sourcing channel, especially for UAE National candidates.
Implement the HR Strategy for Emirtatization according to the year's target, through recruitment, promotions, and job rotations.

Reports & Organization Chart:
Provide inputs for the preparation of accurate and timely reports to internal Departments, External Audit, and Central Bank.
Responsible for HR data analysis such as staff turnover rate, Headcount, and cost Vs Budget, on a monthly, quarterly, and annual basis.
Collecting and reviewing/analyzes data regarding applicant tracking, hiring, terminations and promotions.
Generating and monitoring Emiratization reports on a monthly basis.
Generating and maintaining all records as needed to ensure compliance with Audit Department requirements.
Maintaining and update the Organization chart to make sure any data or information required are accurate.
Compensation & Benefits:
Participate in salary and labor market surveys to determine prevailing pay rates and benefits.
Ensure all compensation practices are in compliance with the bank's policies.
Prepare the annual airfare calculation for all employees as per the bank's policies.
Review the salary/grade structure by bench-marking, ensure competitive compensation strategy.
Prepare all annual & ad-hoc promotions, salary increases, and any additional benefits that might be added.
Update employees’ compensations in relation to education allowance, relocation allowance, job-related allowances, and others.
Preparing the End of Service documents and calculations for leavers as per the UAB Labor law and the bank’s policies, for resignations/terminations/retirement/redundancy cases.
Employee Relations:
Maintain effective employee communication channels in the bank.
Arrange & Conduct disciplinary hearings, check for supportive documentation and assist the Head of Human Resources in taking the appropriate action.
Ensure employee issues & complaints are referred to the Head of Department for resolution or escalated to the Head of Human Resources.
Partner with Internal Audit & Operational Risk to conduct employee accident investigations, when necessary.
Policies & Procedures:
Update and review HR policies and procedures to ensure effective, fair and consistent management of staff throughout the Organisation, including but not limited to:

• Recruitment Policy
• Outsourcing Policy
• HR Policies & Procedures
• Employee Handbook
• Compensation & Benefits policy

o Recruitment:
o Qatarization: Providing job candidates by screening the national nominees, interviewing, and testing applicants; maintaining the required percentage of Qataris employment in the company.
o Scheduling interview and collect necessary documents from selected candidates (Nationals/Expats).
o Preparing all formal emails/letters with the Labor Ministry for completion of employment process.
o Preparing Job offers and Employment contracts, following up with administration for residency processing.
o Organizing orientation for new employees, supporting them with necessary services and information such as medical insurance, letters, family visa process and any other requested service.
o Assisting the follow up with candidates and recruitment agencies regarding applications, interviews, etc.

o Training:
o Assisting the Training supervisor in any training &development related tasks.
o Assisting in the preparation of agreed training schedules, participant’s lists, arrange for tickets and accommodation for training abroad programs.
o Payroll and Benefits:
o Collecting all related data reflecting on each month’s payroll including attendance reports, sick leaves and salary & status updates.
o Preparing annual allowances and benefits renewal such as Annual Airfares, Medical & Life insurance.
o Processing the resignation, retirement and termination process; delivering management’s decision, following up for handover process, preparing final settlements, conducting exit interviews & questionnaires and finalizing all clearance process before and after employee’s exit.


o Office Organization and Records maintaining:
o Assisting with maintaining accurate, complete, and timely preparation of files and records and other documents.
o Assuming responsibility for effectively recording, updating and maintaining the HR system for quick and easy reference by updating the HR system with additions, deletions and changes in employee information.

o General Administrative tasks and Employee Relations:
o Preparing a wide variety of lists, letters, memoranda, circulars and other HR related materials.
o Performing general office support work, including filing, scheduling appointments, coordinating meetings, and updating of contact addresses, processing personnel.
o Screening telephone calls, taking messages and may referring caller to alternative source when appropriate.
o Assisting the Group Manager - HR & Administration in implementing office procedures and policies.
o Keeping Group Manager - HR & Administration informed of activities and of any significant concerns, completing required tasks accurately and promptly & attending meetings if required.
o Assisting in planning events and meetings.
o Arranging business trips and its requirements (Visas, flights, accommodation, transport...etc.)
o Being responsibility for establishing and maintaining effective communication and coordination with personnel and management.
o Resolving employee requests, problems, courteously and promptly & assisting employees and managers concerning job-related matters.
o Assuming responsibility for maintaining professional business relations with government contacts, vendors, and suppliers, if needed.

Billing & Tech support)
• Responsible for providing world-class customer service; duties included answering customer
queries, problem solving and providing detailed information on their accounts and services. The
main purpose is to facilitate and provide a