Senior Customer Support Engineer
DNG
Total des années d'expérience :3 years, 7 Mois
Team.
Gaining consistent exceeding evaluation results.
Studying and gaining multiple field related certificates
Supporting all solutions supported by DNG Team
Provide daily technical support for Cisco’s products to customers and partners via the telephone and/or through e-mail
Reproducing numerous customer topologies and implementation in Cisco labs
Training engineers in IOS architecture, CPU issues and General switch/router features (Netflow, FNF, NTP…) to start supporting customers.
Assist engineers when facing complex issues and acting as a mentor for newly hired engineers.
Prepare training material when needed.
Intense training on security solutions available and supported by TAC
Testing Oracle applications and forms and reports using SQL and oracle forms.
Cisco TAC, ESTARTA Company
Two months Internship
Training with CSE-Security Team
September 2012
Intense training on security solutions available and supported by TAC
Cisco TAC, ESTARTA Company
Pre, primary and secondary school (Islamic Educational