Bayt.com
Rana Al Shboul, Senior Customer Support Engineer

Rana Al Shboul

Senior Customer Support Engineer

DNG

Location
Jordan - Amman
Education
Bachelor's degree, Computer Engineering
Experience
3 years, 7 Months

Share My Profile

Block User


Work Experience

Total years of experience :3 years, 7 Months

Senior Customer Support Engineer at DNG
  • Jordan - Amman
  • January 2013 to September 2015

Team.
Gaining consistent exceeding evaluation results.
Studying and gaining multiple field related certificates
Supporting all solutions supported by DNG Team
Provide daily technical support for Cisco’s products to customers and partners via the telephone and/or through e-mail
Reproducing numerous customer topologies and implementation in Cisco labs
Training engineers in IOS architecture, CPU issues and General switch/router features (Netflow, FNF, NTP…) to start supporting customers.
Assist engineers when facing complex issues and acting as a mentor for newly hired engineers.
Prepare training material when needed.

security Team Trianee at Estarta - cisco TAC
  • Jordan - Amman
  • September 2012 to November 2012

Intense training on security solutions available and supported by TAC

QA Analyst at ASPIRE
  • Jordan - Amman
  • February 2012 to August 2012

Testing Oracle applications and forms and reports using SQL and oracle forms.
Cisco TAC, ESTARTA Company
Two months Internship
Training with CSE-Security Team
September 2012
Intense training on security solutions available and supported by TAC
Cisco TAC, ESTARTA Company

Education

Bachelor's degree, Computer Engineering
  • at University of Jordan
  • January 2011
High school or equivalent,
  • at collage
  • January 2006

Pre, primary and secondary school (Islamic Educational

Specialties & Skills

Routing and Switching
+Endorse 0
Network Security
+Endorse 0
Quality Assurance
+Endorse 0
CCNP
+Endorse 0
COMPUTER NETWORKING
+Endorse 0
CUSTOMER SUPPORT
+Endorse 0
CCIE written
+Endorse 0

Languages

Arabic
Expert
English
Expert

Training and Certifications

CCIE Written (Training)
Training Institute:
cisco
Date Attended:
January 2016
ccnp (Certificate)
Date Attended:
January 2014
Valid Until:
January 2017
Small and Midsize Business Account Manager Representative (Certificate)
Date Attended:
June 2014
Valid Until:
June 2016
security vpn and firewalls (Training)
Training Institute:
Cisco TAC
Date Attended:
September 2012
Small and Midsize Business Engineer Representative (Certificate)
Date Attended:
June 2014
Valid Until:
June 2016