Senior HR & Organization Development Professional, EFQM Certified Assessor, EFQM Certified Mentor
Freelance Consultant
Total years of experience :27 years, 3 Months
• Providing HR Consulting services for organizations in different HR fields; such as: Organization Design & Re-structuring, Performance Management, Compensation & Benefits, Job Analysis & Job Evaluation, Business Process Re-engineering, Career Path Planning and HR Policies & Procedures.
• Conducting Assessment for organization from private and public sectors based on the EFQM Excellence Model; including: Leadership, Strategic Planning, Resources Management (Human Resources, Information & Knowledge Resources, Financial Resources, Material Resources, Technological Resources), Process Management, and Organization Results.
•Establish overall HR policies and procedures for HR functions for all subsidiaries in the group.
•Provide advice to all HR Business Partners across all subsidiaries.
•Champion all new HR initiatives and work closely with each MD and HR Business Partners to customize as needed.
•Plan and provide Organizational Development strategy, direction, advice and counsel to the Group CEO, MDs, Senior Staff, supervisors and employees.
•Develop and lead the Organizational Development function. Lead the thinking, develop the strategy and execute a program that enables the Group CEO, Senior Staff, MDs.
•Plan, organize, develop, implement and provide effective leadership and management of an organization-wide HPO strategy that facilitates the alignment and integration of people, processes and technology; vision and strategy; leadership and workforce; and business goals and culture.
•Manage, monitor and coordinate the HPO work plan including, but not limited to researching, analysing and making recommendations.
•Lead the leadership talent development and leadership performance management processes.
•Provide one-on-one coaching to Senior Staff, Division Chiefs, managers and emerging leaders to support management effectiveness and leadership development.
•Serve as an “agent of change” in support of Luminus Group efforts and models teamwork and relationship building in all interactions.
•Council members of the senior management team on strategies for leading and managing change; develops implementation strategies for communication, resistance management, coaching.
•Serve as an internal performance management consultant. Provide analytical and professional advice in business process management, including the development and refinement of policies and procedures, rules and regulations.
•Lead strategic planning efforts and strategic management systems. Facilitates retreats and meetings, provides format structures and guides directors.
Job Profile:
• Led a team of 75 personnel (comprising of 7 HR Directors and 68 HR professionals), reported to the CEO and responsible for attaining organizational strategic objectives and business plans through Strategic HR Management.
• Involved in provisioning talent management and development including HR development and operations in Royal Jordanian Airlines, having around 4500 employees across 58 countries globally (Middle East, Europe, Far East, North Africa and North America).
• Senior Management team member, developed HR strategy & business plan linked to organizational objectives, executed cross functional projects to attain productivity improvements and cultural changes.
• Developed grading structure based on the job evaluation, established compensation process and salary scale for base & outstation locations.
• Handled recruitment & manpower development, compensation & benefits system in base & outstation locations including medical insurance, life insurance, social security, payroll administration, etc.
Achievements:
• Developed job families covering all RJ functions, conducted job evaluation for all levels set in job families and unique jobs in the organization.
• Developed grading structure based on the job evaluation, established compensation process and salary scale for base & outstations.
• Developed career path plans for all RJ jobs based on set job families, conducted manpower planning and assessed training requirements for all departments.
• Implemented Oracle HRMS including modules like Core-HR, Payroll, I-Rec, OTL, OLM, Self Service, and Intelligent HR.
• Conducted cultural assessment, established measures to integrate targeted culture & current culture.
• Developed job titling framework and competency dictionary.
• Developed performance management system based on competencies, KPIs and performance standards and established Key Performance Indicators for 1st & 2nd tier.
The King Abdullah II Award for Excellence in Government Performance and Transparency
The King Abdullah II Award for Excellence in private sector
Achievements:
• Conducted Excellence Assessments for organizations from Public and Private Sectors; such as the following:
General Budget Department
Department of Lands & Survey
Rum Tourist Transportation Company
Judicial Execution Department - Public Security Directorate
Job Profile:
• Senior Management team member, working as a strategic partner for the organization and liaising with Hewitt International Consultants to establish the organization vision, mission and strategic plan.
• Responsible for attaining & enhancing assigned objectives through HR practices by establishing organization vision, mission and strategic map in coordination with other Senior Managers in the organization.
• Formulated recruitment & training plan, established career & succession development plan for all employees.
• Conducted employees engagement survey, participated in the compensation survey in the local market and developed salary scale, variable pay scheme, rewards scheme, benefits & grades to attain organization goals.
• Developed performance management system using Balance Score Cards and employees performance management user manual.
Achievements:
• Established the HR Dept. strategy, road map and action plans to achieve the strategy, developed HR policy manual and employee handbook.
• Developed Balance Score Cards for all levels based on the strategic plan and linked it with the rewards system and variable pay scheme for motivating personnel to attain individual / overall organizational strategic objectives.
• Developed related systems and procedures to fullfill the requirements of King Abdullah Award for Excellence and Tranceparency for the Public Sector.
Job Profile:
• Steered the entire HR functionalities in the base and all branches (Jordan, Qatar, Sudan, UK, and Lebanon) outside Jordan, established HR System and set-up the HR Dept. from scratch.
• Developed strategic & business plan, initiatives & projects & excellence model.
• Managed organizational design, developed department manuals and job descriptions.
• Handled performance management process for Jordan & overseas branches and monitored overall company performance through KPI analysis for each process.
• Managed recruitment process for local & international operations including career development & succession planning for employees, compensation & benefits and complaints, conflict & grievances processes.
• Assesses training requirements and established HR development, training process and motivation program.
• Conducted market surveys, developed salary scale for locals & expats and managed compensation system in HQ and branches abroad.
• Managed the quality management system, environmental management system, and all organization development initiatives.
Achievements:
• Acted as Project Manager for “King Abdullah Award for Excellence” project and established policies & methodologies in accordance to the award criteria / requirements; received gold award for large private organizations.
• Developed & implemented internal communication process including Quality Management System in compliance with ISO 9001:2000 standard and acquired certificate for the organization.
• Developed and implemented Occupational Safety System for local operation & international branches.
• Developed and implemented Environmental Management System in adherence to ISO 14001.
• Developed ERP solutions, led the implementation phase including HR Management, Cost Control, Budgeting, Fixed Assets Management, Financial Management and Maintenance Management.
• Developed HR Policies and Procedures Manual for HQ and branches abroad.
Job Profile:
• Involved in developing and implementing Quality Management System (QMS) in compliance with ISO 9002 standard in the organization and acquiring certification.
• Responsible for documenting QMS including quality manual & quality procedures, standard operating procedures (SOPs) including work instructions and forms.
• Conducted internal quality audits & imparted trainings to monitor QMS implementation.
• Responsible for developing the quality plans for the awarded projects.
