Randa Hammad

GRAND HYATT (February 2014 - Current)
Amman - Jordan

Event Executive
• Researching market to identify opportunities for events. Aggressively develop new affluent customers
personally. Actively source and prospect for potential customers.
• Build and maintain steady base of contacts and customers by calling on local businesses and organizations; encouraging them to engage catering services for their social and business events.
• Promote, prepare, and provide pleasant and responsive catering experiences.
• Book meetings and negotiating food and beverage prices, meeting room rental, function space, audio
visual equipment and hotel services.
• Assist the guests in menu planning; coordinates food, beverage, meeting room set-up and other services as requested by the guest; assures that all requirements are communicated and completed to the guest's
specifications.
• Provide professional customer service to achieve a high percentage of customer satisfaction and retention.
• Handle client complaint in a professional, diplomatic manner, keeping in view the hotel's policies and procedures in order to ensure service standards. Use customer compliments, comments and complaints to
drive improvements to service.•


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GRAND HYATT (Nov. 2010 - Feb. 2014)
Amman - Jordan

Event Coordinator
•
• Provide a prompt, courteous and knowledgeable response to all customer enquiries.•
• Manage proposals and contracts to corporate and social events.
• Advise senior management on matters requiring their attention and implement their decisions
• Follow up with clients to arrange payment and, after the event, to evaluate the service provided
• Communicate and coordinate with internal departments.
• Prepare daily, weekly and monthly revenue reports
• Ensures filing procedures are well maintained and contracts are safely backed up • Office management, tidiness, cleanliness and ensures all equipments are working efficiently
• Prepare motorized lobby signs using EZSign program

• Provide a prompt, courteous and knowledgeable response to all customer inquiries.
• Manage proposals and contracts to corporate and social events.
• Advise senior management on matters requiring their attention and implement their decisions
• Follow up with clients to arrange payment and, after the event, to evaluate the service provided
• Communicate and coordinate with internal departments.
• Prepare daily, weekly and monthly revenue reports
• Ensures filing procedures are well maintained and contracts are safely backed up
• Office management, tidiness, cleanliness and ensures all equipment are working efficiently
• Prepare motorized lobby signs using EZSign program