Sales Operations Manager
International Group
Total years of experience :11 years, 1 Months
• Working hardly to build a quality database for international group.
• Salesforce & Odoo Administrator(updating CRM and creating daily, weekly, monthly ) reports, Dashboards.
• Conduct Weekly & Monthly meetings.
• Prepare Weekly & Monthly Reports.
• Ensure that all the services are advertised to the prospect clients using different channels :social media, websites, cold calls, Emails….
• Managing Telesales /Lead Generation Specialist Team and monitoring their calls, their database.
• Calling the VIP clients/Key Account Decision Makers when required.
• Searching for new and prospected clients to generate leads for Telesales Team.
• Training for new joiners.
• Create a study for the competitors.
• Data Analyst for the current market, and searching for new ideas to develop the business.
• Set sales Targets and commission structure, and ensure that sales targets mets the business goals.
• Creating and submit the operation strategy for Head of Business & Development Manager.
• Training the team how to find the Decision Makers and all other sales techniques.
• Prepare the appraisal for the sales staff
Handle 5 Sports projects and working with three Projects Managers.
•Preparing the requisition payments for the contractors.
•Assisting the finance Manager by preparing the financial documents.
•Ensuring receivables copies are collected.
•Review and assure that all the required financial documents are in the place.
•Calculate the Taxes and previous bill amount for the contractors.
•Preparing letters, Internal Memos, and forwarding the incoming letters to the concerned staff.
•Screening and handling telephone communications * Provide administrative support and following up.
•Expert on laserfiche, Expedition, ERP, Primavera, and many softwares.
Screening names and client accounts due diligence and any potential suspected ML cases.
•Ensure that all compliance related policies and procedures are maintained and updated on the company’s database in timely and regular basis.
•Awareness of all financial functions and contribute the informations to all concerned staff.
•Draft standard documents, forms and reports as requested by the direct highest manager.
•Record and update the system with daily and monthly investigation as required.
•Distribute and update the employees with the MLR policies by taking their signatures of their knowledge.
Handling all VIP customers’ accounts to bestow high level of service internally and globally (Global HSBC).
•Comprise ability and self-confidence to satisfy client requirements and convince customers to keep banking with HSBC.
•Achieve required targets set by the senior management.
•Attain highest level of quality service.
•Executing miscellaneous premier tasks.
•Providing Wealth Management assistance to Premier customers.
•Providing administrative support to function operations ensuring the flow work.
•Following-up with the internal department at the bank as and when required to ensure effective delivery of tasks.
•Providing adequate administrative support to the staff.
•Participate in different meetings as well as prepare meeting minutes and other requested follow-up documents as requested by manager.
•Recording any incoming and outgoing correspondence.
Worked in the Direct Financial Department back office to check all the facility applications before sending to the processing unit.
•Ensure that all the details provided correctly and all the necessary identification documents attached.
•Providing administrative support to function operations ensuring the flow work.
•Following-up with the internal department at the bank.
•Daily & monthly reports submitted to the high management.
•Filling all the documents as a reference for follow-up.
The Sport City Project (former known as Khalifa Sport City Development Committee)
•Handling Internet applications with very good practice in computers skills.
•Typing miscellaneous documents and correspondence in Arabic and English.
•Managing Document Control (Data Stamping, copying and distributing incoming and outgoing mails, assigning file numbers for the documents, logging, correspondence retrieval, and tracking for all sections and providing hard copies as required).
•Creating and proposing new files, update catalogues list including operation and maintenance manuals (O & M manuals), as-built deliverables, project Dossiers, Technical Books and/ facilities lease agreements, CDs, video cassettes, policy and procedures …etc.