Assistant Store Manager
Victoria’s Secret Beauty & Accessories Kuwait at Al Shaya
مجموع سنوات الخبرة :7 years, 1 أشهر
• Managing Victoria’s Secret store by:
Preparing the weekly team schedule
Coaching and developing the sales associates
Communicating the daily, weekly, and quarterly sales targets to the team and setting the directions for how to achieve such targets.
Communicating with the different departments in the company to have the store operating successfully and up to the brand and company standards.
Doing weekly evaluation for the store performance by identifying the strengths and weaknesses, and setting action plans for any areas requiring development.
Evaluating the staff performance, and discussing the feedback with them for better results
Interacting with the store customers on daily basis, and dealing with their needs and complaints.
• Participated in the opening of Victoria’s Secret new store at Al Fanar mall in Kuwait.
- Served as an Intern at Resilience& Middle East offices, and was focusing on the training programs powered by Resilience& Academy, along with assisting senior managers in business development, market research, and project management. The performed tasks included the following:
Creating different client databases for the academy, based on market research, and supported by LinkedIn connections for the provided contacts
Participating in the team strategic meetings, and preparing comprehensive meeting minutes for the whole team accordingly
Marketing for Resilience& Academy's upcoming events on social media
Preparing proposals' support documents, formatted as per a provided document structure
Creating an outline for a 5 hour training program, customized as per the client's needs
Creating contacts' databases for Kuwait hotels, and for international book publishers in US & Europe
Contacting all hotels in Kuwait requesting quotations for training events, and preparing summarized comparison sheets accordingly. This included lots of E-mail and phone communication
Contacting some book publishers to have clear understanding of their publishing process and requirements
Preparing templates for LinkedIn and E-mail messages to be sent for the participants and speakers of an upcoming Resilience& conference Performed quality audits on many projects at Valeo Egypt, whether internal audits to guarantee the quality of the projects internally, or external audits on the official customer deliveries.
• Performing quality audits on many projects at Valeo Egypt, whether internal audits to guarantee the quality of the projects internally, or external audits on the official customer deliveries. • Leading and participating in many Root Cause Analysis meetings for problems detected across the different projects at Valeo Egypt, to come up with lessons learned for the whole organization. • Worked in Quality Assurance Process improvement at Valeo Egypt, by updating quality checklists and tailoring them to match the different product lines’ activities. • Initiated a self-check checklist to be filled by the technical team before quality review, to minimize effort and re-work at quality audit time.
• Participated in the testing process of Bills Warehouse Project at Fawry, this included workflows testing, web services testing, and UI testing.
• Was responsible for the System analysis, updates and integration of some Fawry services on the website of Credit Agricole Egypt.
• Mentored other software engineers at ITWorx in their SharePoint ramp up, helped them with the ramp up plan, and assigned them small technical tasks as an application to the ramp up readings. • Developed in Municipality of Jeddah’s Building Permits Project: an automated system managing processes related to initiating and activating permits for constructing buildings, villas, and walls through workflows that manage the request from application to completion. • Assisted in the EMEA Education Solution Support Center of ITWorx. Provided development and technical help to fix issues reported by clients who have recently introduced Microsoft Education Solutions in automation of their teaching, learning, and administration processes. • Led my team in SLK (SharePoint Learning Kit) Release 1.4 Project at ITWorx: a project required by Microsoft to fix critical issues in SLK, an open source e-learning tool, and to extend its functionality to support non e-learning content. In addition to being considered as SLK specialist at ITWorx in order to do different SLK customizations for ITWorx internal and external projects. • Participated in Mohamed Bin Rashid Foundation - Bait Alhikma Project: a project concerned of creating a platform as a base for researches, scholarships and development communities in the Arab world. Worked on development, some modules’ integration, and Microsoft Community Server localization. • Worked on customizing MLG (Microsoft Learning gateway) 2007 for Essex Schools Deployment Project at ITWorx. Participated in development, packaging, unit testing, and documentation of the project.
also studied two minors at University: Mathematics & Business Administration