Sales Merchandiser
Maatouk Maison Du Cafe
Total years of experience :14 years, 8 Months
Responsible for ensuring products appear in stores in appropriate quantities.
Accurately forecast product trends, plan stock levels and monitor sales.
Determine amount of Inventory needed and set prices on products to maximize profit.
Monitored organized, presentable merchandise to drive continues sales.
Organized racks and shelves to maintain store visual appear, engage customers and promote specific merchandise.
Plan promotions, sales, and oversee delivery of Inventory.
Duties and Responsibilities:
•Adepts and handling various calls on daily basis, while consistently resolving client’s issues in a short time span. Attends, assists and handles customer requests, answering customer’s enquiries, dealing with complaints, giving information, taking information from customers and entering it on a database, and arranging services for customers.
• Coordinate and collaborate with cross-functional team to ensure quality service to customer.
• Interprets routine administrative policies and decisions as necessary, provides information to the client with regards to their policies. Provide Management with appropriate reports regarding Customer service and compliance with operational policy and procedures.
• Handling customer request, respond to customer calls - walk in customer (cash) inquiries relating to individual Motor products. Issuing individual quotations, for new/renewal business. Issue individual policy documents / endorsements; assist in issuing fleet insurance certificate for vehicle registration purpose.
• Ensure that all calls, emails, and walk-in customers are handled as Customer Value Proposition and added to the database and all inquiries are resolved within 24hrs of initial contact. To ensure the proper documents as created and signed that all data is accurate and that documents are stored and backed up and any retention policies are followed.
• Handle and resolve queries raised by financial advisers and customers.
•Vet new business and servicing applications. Assist financial advisers and customer with documentation. Maintain client and policy data in our internal system. Review insurance policy terms in order to determine whether a particular loss is covered by insurance.
• Interact regularly with product providers and financial advisers, to ensure that customer requests are dealt with.
• Contact customers in order to respond to queries or to notify them of claims investigation results and assure timely and appropriate processing and receipt of insurance certificates and endorsement under various insurance policies and review for accuracy and compliance.
• Support the Supervisor and the Assistant Manager in the revision of the Customer Services functions policies and procedures once required.
• Deliver policy documents along with any other materials in a proper way and time. Develop and maintain internal policies and procedures for all tasks assigned.
Duties and Responsibilities:
•Adepts and handling various calls on daily basis, while consistently resolving client’s issues in a short time span. Attends, assists and handles customer requests, answering customer’s enquiries, dealing with complaints, giving information, taking information from customers and entering it on a database, and arranging services for customers.
• Coordinate and collaborate with cross-functional team to ensure quality service to customer.
• Interprets routine administrative policies and decisions as necessary, provides information to the client with regards to their policies. Provide Management with appropriate reports regarding Customer service and compliance with operational policy and procedures.
• Handling customer request, respond to customer calls - walk in customer (cash) inquiries relating to individual Motor products. Issuing individual quotations, for new/renewal business. Issue individual policy documents / endorsements; assist in issuing fleet insurance certificate for vehicle registration purpose.
• Ensure that all calls, emails, and walk-in customers are handled as Customer Value Proposition and added to the database and all inquiries are resolved within 24hrs of initial contact. To ensure the proper documents as created and signed that all data is accurate and that documents are stored and backed up and any retention policies are followed.
• Handle and resolve queries raised by financial advisers and customers.
•Vet new business and servicing applications. Assist financial advisers and customer with documentation. Maintain client and policy data in our internal system. Review insurance policy terms in order to determine whether a particular loss is covered by insurance.
• Interact regularly with product providers and financial advisers, to ensure that customer requests are dealt with.
• Contact customers in order to respond to queries or to notify them of claims investigation results and assure timely and appropriate processing and receipt of insurance certificates and endorsement under various insurance policies and review for accuracy and compliance.
• Support the Supervisor and the Assistant Manager in the revision of the Customer Services functions policies and procedures once required.
• Deliver policy documents along with any other materials in a proper way and time. Develop and maintain internal policies and procedures for all tasks assigned.
Duties and Responsibilities:
• Handles the switchboard, attend incoming calls (English and Arabic) and forward calls to respective personnel. Answered the phones ensuring that all calls forwarded to the proper personnel in an efficient and professional manner. Welcome and assists company guests including VIP clients and provide quality customer service. Answer queries by employees and clients.
Duties and Responsibilities:
• Handles the switchboard, attend incoming calls (English and Arabic) and forward calls to respective personnel. Answered the phones ensuring that all calls forwarded to the proper personnel in an efficient and professional manner. Welcome and assists company guests including VIP clients and provide quality customer service. Answer queries by employees and clients.
Responsibility for carrying out arrange of office duties including filling and coordinated domestic and international travel, including post - travel debrief expenses reports, etc.
• Maintain general filing system and assists in the planning /preparations of meetings and conferences. Sorted through all old files at sister company air tight and instituted new naming conventions for files, new filling conventions for current proposals, estimates and jobs.
• Processing work closely with insurance broker for obtaining approvals and settlement of company's claims. Day to day interaction with business unit, insurers, brokers and personnel to ensure timely and efficient deliverables. Oversee all aspects of publication orders including inventory and maintenance. Manage office supplies stock and place orders.
• Responsible for controlling the numbering, filling, sorting, and retrieval of electronically stored or hand copy documentation produced by technical teams, projects or departments in a timely accurate and efficient manner.
• Be familiar with functions of Office Manager so as to enable him/her to assume the duties of the Office Manager in his/her absence. Update office policies and book meetings as needed.
• Distribute and store correspondence (e.g. letters, emails and packages). Be a part of a team responsible for overall service level standards.
• Responsible for the entry and proper upkeep data in numerous spreadsheets using Microsoft excel.
• Responsibility for carrying out arrange of office duties including filling and coordinated domestic and international travel, including post - travel debrief expenses reports, etc.
• Maintain general filing system and assists in the planning /preparations of meetings and conferences. Sorted through all old files at sister company air tight and instituted new naming conventions for files, new filling conventions for current proposals, estimates and jobs.
• Processing work closely with insurance broker for obtaining approvals and settlement of company's claims. Day to day interaction with business unit, insurers, brokers and personnel to ensure timely and efficient deliverables. Oversee all aspects of publication orders including inventory and maintenance. Manage office supplies stock and place orders.
• Responsible for controlling the numbering, filling, sorting, and retrieval of electronically stored or hand copy documentation produced by technical teams, projects or departments in a timely accurate and efficient manner.
• Be familiar with functions of Office Manager so as to enable him/her to assume the duties of the Office Manager in his/her absence. Update office policies and book meetings as needed.
• Distribute and store correspondence (e.g. letters, emails and packages). Be a part of a team responsible for overall service level standards.
• Responsible for the entry and proper upkeep data in numerous spreadsheets using Microsoft excel.
Duties and Responsibilities:
• Handles business correspondences, updating and filing of documents
• Data entry and answering calls, monitors the order supplies, maintains and organizes the paper and electronic documentations
• Maintains employees’ communication and contacts updated. Maintains up-to-date lists of press and other contacts. Maintains data entry requirements by following data program techniques and procedures.
• Performs administrative function for the operations team.
• Enters customer and account data by inputting alphabetic and numeric information on keyboard or optical scanner according to screen format. Handles communications with the post office, bank and etc.
• Verifies entered customer and account data by reviewing, correcting, deleting, or reentering data; combining data from both systems when account information is incomplete; purging files to eliminate duplication of data.
• Tests customer and account system changes and upgrades by inputting new data; reviewing output.
• Maintains operations by following policies and procedures; reporting needed changes.
• Maintains customer confidence and protects operations by keeping information confidential. Secures information by completing the data base backups.
Duties and Responsibilities:
• Handles business correspondences, updating and filing of documents
• Data entry and answering calls, monitors the order supplies, maintains and organizes the paper and electronic documentations
• Maintains employees’ communication and contacts updated. Maintains up-to-date lists of press and other contacts. Maintains data entry requirements by following data program techniques and procedures.
• Performs administrative function for the operations team.
• Enters customer and account data by inputting alphabetic and numeric information on keyboard or optical scanner according to screen format. Handles communications with the post office, bank and etc.
• Verifies entered customer and account data by reviewing, correcting, deleting, or reentering data; combining data from both systems when account information is incomplete; purging files to eliminate duplication of data.
• Tests customer and account system changes and upgrades by inputting new data; reviewing output.
• Maintains operations by following policies and procedures; reporting needed changes.
• Maintains customer confidence and protects operations by keeping information confidential. Secures information by completing the data base backups.
Serving beverages to the guests or staff, handling electronic files and papers, greeting visitors and so on.
• Organizing and maintaining electronic and paper files and managing projects.
• Maintaining and devising office systems, including filing, data management etc.
• Providing information to callers, greeting persons entering organization and directing individuals to correct destination.
• Monitoring the use of equipment and supplies within the office. Coordinating the maintenance and repair of office equipment.
• Dealing with queries or requests from the visitors and employees.
• Assisting other administrative staff in wide range of office duties.
• Collecting and distributing couriers or parcels among employees and opening and sorting emails.
• Delivering facsimiles and transmitting them, and performing any related internet search tasks.
• Helping the receptionist, secretaries, or other administrative assistants in performing their duties.
• Maintains the cleanliness of the office and the Office kitchen.
Duties and Responsibilities:
• Serving beverages to the guests or staff, handling electronic files and papers, greeting visitors and so on.
• Organizing and maintaining electronic and paper files and managing projects.
• Maintaining and devising office systems, including filing, data management etc.
• Providing information to callers, greeting persons entering organization and directing individuals to correct destination.
• Monitoring the use of equipment and supplies within the office. Coordinating the maintenance and repair of office equipment.
• Dealing with queries or requests from the visitors and employees.
• Assisting other administrative staff in wide range of office duties.
• Collecting and distributing couriers or parcels among employees and opening and sorting emails.
• Delivering facsimiles and transmitting them, and performing any related internet search tasks.
• Helping the receptionist, secretaries, or other administrative assistants in performing their duties.
• Maintains the cleanliness of the office and the Office kitchen.
5 Sisters Super Store
Laoag City, Ilocos Norte, Philippines
Duties and Responsibilities:
• Present, promote and sell products/services using solid arguments to existing and prospective customers
• Perform cost-benefit and needs analysis of existing/potential customers to meet their needs
• Establish, develop and maintain positive business and customer relationships
• Reach out to customer leads through cold calling
• Expedite the resolution of customer problems and complaints to maximize satisfaction
• Achieve agreed upon sales targets and outcomes within schedule
• Coordinate sales effort with team members and other departments
• Analyze the territory/market’s potential, track sales and status reports
• Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
• Keep abreast of best practices and promotional trends
• Continuously improve through feedback.
Duties and Responsibilities:
• Present, promote and sell products/services using solid arguments to existing and prospective customers
• Perform cost-benefit and needs analysis of existing/potential customers to meet their needs
• Establish, develop and maintain positive business and customer relationships
• Reach out to customer leads through cold calling
• Expedite the resolution of customer problems and complaints to maximize satisfaction
• Achieve agreed upon sales targets and outcomes within schedule
• Coordinate sales effort with team members and other departments
• Analyze the territory/market’s potential, track sales and status reports
• Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
• Keep abreast of best practices and promotional trends
• Continuously improve through feedback.
courses: Associate in Technical Home Making S.Y.
courses: Associate in Technical Home Making S.Y.