Randy Ferdinand Lopez

Takes minutes of meetings, compiles and distribute; maintains trace files
Disseminates information to concerned officers and employees upon instructions
Responsible for administrative functions such as filing, data entry and visitor relations
Handles mail, including responding and taking action
Maintains diary and arranges meetings and appointments for the Director
Answers, screens, and make calls on behalf of the Director
Prepare monthly report of attendance, arranges venues, equipment and refreshment for meetings as required by the Director
Ensures and handles employee’s benefits, performance evaluation, leave credits and other HR related matters
Keeps the highest level of confidentiality regarding staff, business and other issues and information
Organized corporate events such as; client presentations, opening ceremonies, board meetings, and staff team building events
Streamlining admin processes to monitor sensitive issues such as disciplinary action, health and safety and staffing requirements.
General administrative duties (electronic and manual filing, correspondence, maintaining diary and travel management, stationary stock) and streamlining administrative processes

Managed a 3000 room full service hotel.
Assisted guests with any special requests during their visits.
Kept records of room availability and guests' accounts, manually or using computers
Dealing with post
Monitored room availability using Opera System
Supervised 28 front desk staff.
Directed the daily activities of the front office team
Fostered strong working relationships with all hotel departments
Keeping up-to-date contact details
Prepare and submit all reports requested by the Manager
Acts as a Salesperson in order to maximize the Rooms revenue
Ensure that Billing Instructions are accurate and clear
Photo copying, printing, and scanning
Answer telephone calls
Recorded guest comments or complaints, while handling them in the capacity of the Manager on Duty.
Received and Screened CV
Handle Petty cash, Billing and cashiering

● Receives and greets customers, screen phone calls and assisting customers of their queries.
● Handling customer’s complaints and other customer service related concerns.
● Assisting guest on check in and check out process, allocating rooms and handing out keys.
● Preparing bills and taking payments
● Ensures all guest requests are immediately done by doing follow up calls
● Ensures that high quality of service is being rendered to all guests
● Ensures all wake up calls are done on time.
● Review all reservations, transportation requests and room allocations daily and to correct any mistakes before they affect a guest's stay and also ensure that all special requests are communicated to other departments as applicable and necessary.
● Filling of folios, guest information data, official receipt and other proofread documents
● Cashier
● Direct persons to correct destination
● Tidy and maintain the reception area
● Deal with queries from the public and customers
● Making of Daily sales report (DSR)
● Recieved and Screened CV
● Airport representative

greeted guest personally and on the telephone

offer appropriate seating arrangements

supervise and coordinate activities of dining room

Adjust complaints of patrons

Checked with the managers to assure there are no large or private parties that are not known about

Filling of important documents.
Update telephone directory with incoming/outgoing associates
Other duties assigned
Maintain files and records, file office documents