Human Resources Manager
Masarat club
Total years of experience :4 years, 11 Months
• Leading a team of two recruiters in covering the staffing needs for hundreds of Starbucks branches in the central region.
• Accelerated the hiring process by 300%, thanks to a self-initiated project to digitize data collection.
Promoted to a senior officer in 1 year due to swift growth in performance and competence.
• Supported in expanding the workforce by +82% in 11 months (retained) by performing various
recruitment activities that include candidate screening, interviewing, onboarding, and registration.
• Assisted 4 division directors in estimating their hiring needs for staff and professionals of different
seniority levels, and recommended the most suitable talents to fulfil their needs.
• Coordinated all hiring activities with multiple international recruitment agencies that source talent across 8 countries in accordance with the labor importation regulations of Saudi Arabia.
• Screened resumes and interviewed candidates as the primary recruiter for Saudi female staff in all
of McDonald’s branches in the Western Region, in line with the corporate’s Saudization strategy and
business needs.
• Managed conflict resolution and relevant administrative procedures as the HR point of contact for
supporting the +80 Saudi female staff members at restaurant branches.
• Onboarded new hires by presenting the company’s values, policies, and procedures to both
restaurant and office employees.
• Represented McDonald’s in career fairs by screening and interviewing new talents.
• Handled the Customer Care phone number. Documented and escalated customer complaint calls,
and answered customer inquiries about the McDonald’s Private Party packages.
• Coordinated all incoming and outgoing shipments between the head office and the +130 restaurant
branches in the Western Region.