Rangarajan Soundararajan

Brookfield Global Relocation Services India Pvt. Ltd., Bangalore (Aug’12 - Apr’16)
Director (India Operations)

Key Result Areas:
• Heading the Indian operations based in Bangalore while reporting to Senior Vice President, Global Financial Operations, USA
• Managing Service Delivery & Diversified Operations in the areas of Client Services (consulting), Client Accounting, Cost projections, Client Financial Support and Reporting
• Developing and Implementing policies, procedures and guidelines concerning the department’s financial planning and variance analysis
• Regular client interface and communication to ensure deliverables are met as per agreed SLA
• Defining and managing Key Performance Indicators (KPIs), quality framework, risk & control framework and business continuity management
• Administering HR/IT/Office Management/Finance/Business Development and L&D functions in the organisation
• Leading & mentoring operations of more than 150+ employees supporting the Global Organization across the Relocation Value Chain
• Monitoring & managing the P&L account for the company and ensuring all corporate filings are done as per the schedule and be compliant at all times
• Organising & participating in the BODs and AGM of the company
• Ascertaining that Indian entity’s finance is aligned to global requirement by providing reports on time;
• Ensuring compliance with the various requirements under Company Law, Direct and Indirect Taxes, Statutory, Tax and Transfer Pricing Audits

Highlights:
• Gained recognition as the member of the:
o Global Financial Operations Executive Management Team
o Board of Directors of Brookfield GRS India Pvt. Ltd.
• Successfully contributed and implemented the Operational Efficiency strategy which lead to the growth / transformation of business / operational / financial outlook for the company from 35 FTEs in 2012 to 150+ FTEs and with an opportunity pipeline to grow up to 250+ FTEs
• Worked and implemented on strategy for financing move to a new facility
• Increased Operational Efficiency and contributed directly to the group’s Operational margin by USD 1 million for every 20 FTEs offshored to India. Overall achieved an operational efficiency margin to the tune of USD 5 million and a potential to contribute more as the company grows
• Merit of streamlining the processes by defining SOP’s, introduction of metrics and measures which ensured performance improvement and efficiency

Key Result Areas:
• Played a key role as the Head of Service Delivery for 2 Insurance/Reinsurance clients
• Managed 3 lines of business managing more than 300 FTEs (Insurance/Reinsurance/Finance and Accounting)
• Led diverse Operations Servicing Claims process, Underwriting Support, Catastrophe Modeling, Accounts payable & Receivable
• Regular client interface and communication to ensure deliverables as per agreed SLA
• Ascertained transition planning to ensure smooth transition of processes from onshore to offshore for various client engagements including defining training framework and documenting standard operating procedures
• Identified training needs; analyzed / reviewed training materials and improved the effectiveness for various induction and behavioral courses for the unit
• Focus on operational efficiency and continuous improvement

Growth Path:
Team Leader -Technical Accounting: Feb’01- Jul’02
Senior Business Expert - Quality & Services: Jul’02 -Mar’05
Senior Manager - Business Applications Support: Apr’05 - Dec’07
Business Application Support: Dec’07 - Oct’09
Vice President, Unit Head-Business Support & Services: Oct’09 - Oct’11

Key Result Areas:
• Worked as the part of the Top Management Team
• Managed Business Support and Services Unit with 7 teams managing 85 FTEs
• Process Manager for Functional Advisory Board Meetings
• Managed diverse Operations servicing Claims Management, Life Underwriting Support, Life and Health Project and growth, Actuarial Support Services, Release Management, Client Data Management and Access Management for the Swiss Re Group. The role required:
o Regular client interface and communication to ensure deliverables as per the SLA
o Defining and managing key performance indicators, quality framework, risk and control framework, business continuity management and standard operating procedures
o Transition planning to ensure smooth transition of processes from Swiss Re Group for various client engagements for the unit like Access Management, Loss and Exposure Data Handling, Sydney process of CMS and Testing Services
o Focussing on Operational Efficiency and Continuous Improvement
o Managing Performance and Compensation Management for the Unit

Growth Path:
Group Leader- Financial Database Operation: Feb’99 -Jan’01
Corporate Analyst - Financial Database Operation: Apr’97 - Feb’99

Highlights:
• Led & managed a team of 5 Corporate Analyst
• Managed workflow, timely and quality output from the group
• Ensured performance management and reporting for the team
• Conducted periodic training of new members of the group thus ensured the entire team adhered to the standard
• Played a key role as the part of the core team that implemented a new application; conducted testing and training the entire operations team before the migration and implementation of new platform
• Analysed and provided comprehensive, accurate and timely data on public quoted companies in United States, Malaysia, Singapore, Hong Kong and India