IT Helpdesk Superviso
iTech
مجموع سنوات الخبرة :36 years, 11 أشهر
Identify, manage, and resolve or correct Help Desk problems and issues in an effort to minimize user downtime.
Supervises the testing, implementation, maintenance, and enhancement of network systems to ensure efficiency, customer service, and employee productivity.
Assigns work for technical Help Desk staff and evaluates work performance.
Coordinates and assign training of staff and establishes performance measures, goals, objectives, and priorities.
Interview Help Desk candidates and recommend prospective employees.
Creates, maintains, and updates a variety or files, records, logs and reports.
Prioritizing and assigning tasks to meet deadlines.
Maintains confidentiality requirements of sensitive information.
Collaborate with IT Network Manager in writing system policies including acceptable use policy.
Collaborate with IT Network Manager in writing and working on appropriate SLAs (Service Level Agreements) for Franchises and POSs, and sister companies and external customers.
Provides technical advice to IT management regarding the planning of information systems deployment in relation to security, hardware resources, migration plans.
Ensures system security, virus protection, and user accessibility to protect system against unauthorized access or harmful virus attacks.
Evaluates newly acquired software and hardware to ensure proper functioning according to Syriatel standards for network systems.
Answers incoming Helpdesk calls and provides users with first and second level support.Troubleshooting all hardware and software issues.
Records calls in the Helpdesk System and assigns priority codes, requests, and work orders to support technicians
Installs and maintains local area network hardware and software, including computers, printers, peripherals, network nodes, terminals, and wirings
Assists users on site and as Helpdesk point of contact with hardware, software, and troubleshooting problems
Prepares reports and provides follow up status on activities and tasks assigned
Coordinate work assignments between Helpdesk staff, and with other departments in a timely fashion.
Maintains Helpdesk System and prepare monthly and on call reports for Help Desk staff
Coordinate works between Customer Service department and IT department regarding all IT issues included new sites
- Providing technical support for many Trade Mark PCs such as Compaq, Dell.etc.
- Installing software packages and hardware devices.
- Resolving hardware, software and network problems.
Part Time
- Installing software packages and hardware devices.
- Resolving hardware, software and network problems.
Part time
- Providing technical support for many Trade Mark PCs such as Compaq, Dell.etc.
- Installing software packages and hardware devices.
- Resolving hardware, software and network problems.
- Installing software packages and hardware devices.
- Resolving hardware, software and network problems.
- Network & managing Servers
Part time
German car parts sale, especially Volkswagen, Golf and Passat
check and define, solve problems and damaged parts, test and confirm that everything working properly, finally writing a full report on the situation and submit it to the company's management.
I worked as a mechanic petrol for Germani cars (especially Volkswagen, Golf and Passat), check and define the problem, solve problems and damaged parts, test and confirm that everything working properly.
information technology