Assistant Manager
ADIB Egypt
Total years of experience :7 years, 1 Months
Abu Dhabi Islamic Bank - Egypt
Job Title : Account Maintenance Assistant Manager
• Providing high quality of service to ensure proceeding right at every time at speed right through a significant work flow which will decrease complains & maximize control & avoid any possible losses
• Handling daily requests received from OPS/Branches insufficient & in smooth time - Providing world-class standard of service to customers as well as business partners
• Co-operate with team members as one team to deliver High quality of service to our customers (OPS/Branches).
• Meet governance, risk management, controls and compliance regulations & aware of Bank Policies & Procedures to minimize any kind of risk & audit comments in future.
• Take more than one task at the similar time and achieve it with a high quality of performance.
Duties & Responsibilities:
• Handel ATM and Master card Pin Codes with branches.
• Handle legal search from CBE.
• Handle deceased accounts with branches and legal dep.
• Handle accounts operating instructions and signature powers.
• Handle all types of memos.
• Handle all types of non - financial modifications.
• Authorized branches requests received through e-mail, internal mail.
• Scrutinizing documents received through the above channels.
• Follow up with branches for original documents.
• Handle all types of accounts opening (individuals, joint, corporate, family funds, payroll, bookkeeping and
• Handle accounts flags and service charges waivers.
• Answering branches queries from the data and clients’ files.
• Customers file administrations.
My Achievements:
• Participated in the UAT for the account opening department in GFS System.
• Participated in staff training & created the User Manual for GFS & Scanning system.
• Supported issues related to account opening process for all branches.
From January
( 2010)
Till June 2011
• Developing performance management and assessment to builds effective backups with in my zone area team assist in the control over tellers to provide a superior counter service, local and international currency, to bank customers and other members of the public.
• Flexibility, supervision, team work & monitoring.
• Monitor vault limit for related insurance.
• Handle client's requests efficiently, promptly &attaching to bank's procedures.
• Follow-up the execution of client's instructions in co-ordination with concerned department, to ensure proper & accurate service delivery in timely manner.
• Coordinate all activities between my branch and the bulk cash.
• Responsible to authorize and approve all of the financial transactions in the branch.
• Make sure that my staff (cash manager, tellers & customer operation advisor) follow the procedures and rolls of the bank at all levels.
Job Title :Account Opening Team Leader
Business Line: Operations & IT
• Responsible for ensuring the execution of a variety of requests received throughout the branches, corporate RM’s and SME’s are handled accurately, efficiently within agreed time limit through a numbers of core banking system applications especially designed for that purposes.
• Responsible for the centralized data inputs of accounts opening form, documents checking amendments, opening GL’s for different products, signature scanning and documents archiving.
• Updating the bank signatures book to meet the business growth as well as correspondents’ signature books.
• Providing world-class standard of service to customers as well as business partners.
• Reporting to, consumer banking operations manager.
My Achievements:
• Updated the BBE/CBE Signatures Book.
• Participated in the UAT for the account opening department in the Flex Cube project.
• Participated in staff training before and after the Go Live of the Flex Cube system.
• Created the User Manual for the Flex Cube.
• Supported issues related to account opening process for all branches after the Go Live.
Customer Information Operation Center - Back office (Senior)
Responsible for all non-financial modifications.
Principal duties & Responsibilities:
• Authorized branches requests received through e-mail, internal mail and workflow.
• Scrutinizing documents received through the above channels
• Follow up with branches for original documents.
• Handle all types of accounts opening (individuals, joint, corporate, family funds, payroll, bookkeeping and deceased accounts handling with branches and legal dep.
• Handle accounts operating instructions and signature powers.
• Handle all types of memos.
• Handle all types of non - financial modifications.
• Handle accounts flags.
• Handle accounts facilities and services (ATM, Phone Banking and online banking).
• Handle staff request and staff resignations.
• Answering branches queries from the data (work flow) and clients’ files.
• Handle service charges waivers.
• Customers file administrations.
Technical knowledge:
Very good knowledge of flex cube system customer service module and general inquiries.
Senior - IT Department - I Flex Team.
• Handle all types of accounts.
• How to use Flex Cube.
• Handle close accounts.
• Reactive dormant accounts
• Handle zero balance accounts.
• Review all data.
• JULY 2005 - Worked in American Express Bank (Alexandria Branch) as support team after Merged with EAB.
( Customer Service & Sundries Department)
• HANDEL ALL TRANSEFR, CERTFIED CHECKES, LETTERS OF GUARNTEE, RETURNED CHECKES, DOCUMENTARY CREDIT, BANKER DRAFTS, SAVINGES CERTIFICATE, TIME DEPOSITS, SHIPPING GUARANTEE.
• Responsible for KYC project (Know Your Client) and update all clients data as per CBE instructions.
• HANDLE ALL INWARD CLEARING, RECEIVED CHECKS FROM CLEARING HOUSE, DEDUCTIONS FROM CLIENTS BALANCE TO BENEFICIARY, OUTWARD CLEARING, RECEIVED CHECKS DEPOSITED FROM BRANCHES and ADDED TO CLIENT, S BALANCES.
trained as customer service officer