Rania Azzez

• Coordinated the daily operations and patient journeys for a fast-paced practice
of 30 specialist physicians.
• Independently managed fluid, high-volume scheduling, complex call routing,
and internal medical supply logistics.
• Proactively researched and implemented digital solutions—including document
management systems and automated workflows—resulting in a 25% increase
in operational efficiency.

• Delivered premium customer relationship management for the Italian and
English markets, maintaining top-tier professional standards under pressure.
• Resolved complex logistics and supply chain disputes involving spare parts and
warranty files using Salesforce and Talkdesk.
• Consistently exceeded weekly productivity and customer satisfaction (CSAT)
KPIs through quick-thinking adaptability and perseverance.

• Managed the full order cycle in high-stakes sectors (Defence/Luxury),
overseeing international invoicing, customs documentation (Incoterms,
TARIC), and banking interfaces.
• Provided comprehensive C-suite support, handling executive calendar
management, complex travel logistics, and highly confidential
correspondence with absolute discretion.
• Managed an independent company branch completely autonomously,
maintaining a direct and seamless liaison with corporate headquarters.
◦ Prepared and executed complex public procurement tender files for the
military sector, securing a high success rate through rigorous detail and
resourcefulness.