Clinic Manager
Dental Center
مجموع سنوات الخبرة :23 years, 5 أشهر
•Manage staff by assigning and delegating tasks as needed
•Develop protocols and procedures to improve staff productivity
•Act as a liaison between patients, their families and additional care staff •Plan and manage the clinic's budget and approve payroll
•Perform quarterly and annual employee reviews and provide constructive feedback on their performance to help them meet professional goals
•Ensure that all policies and procedures function in accordance with DHA
Responsibilities
• Directing all operational aspects of the store and driving sales whilst minimizing costs.
• Lead, motivate, and train a team and maintain effective working relationships.
• Ensuring that all policies, procedures, and controls are followed according to company guidelines including stock control to ensure store shrink is within company guidelines to protect company property and assets.
• Achieve growth and hit sales targets by successfully managing the sales team.
• Design and implement a strategic business plan that expands the company’s customer base and ensures its strong presence.
• Own recruiting, objectives setting, coaching, and performance monitoring of sales representatives.
Pilot project on host Community Support and Capacity Development for the Empowerment of Local Authorities in the Republic of Lebanon
Logistic Officer Reporting to the Team Leader.
• Interpretation and translation of the Arabic to the English or the English to the Arabic in the meetings or the site survey.
• Office management and logistics arrangement including procurement, car arrangement…etc.
• Arrangement of the meetings with relevant persons and organization.
• Attending any meeting with counterpart, UN organization, MOSA or other donors etc.
• Preparation of necessary documents such as the agenda, hand-outs, and minutes of meetings etc.
• Collection on the information on the related project and security
• Implementation of site visit
• Direct, optimize and coordinate full order cycle
• Keep track of quality service, quantity ordered, stock levels, delivery times, transport costs and efficiency
• Resolve any arising problems or complaints
• Revise all invoices and arrange necessary payments • Meet cost, productivity, accuracy and timeliness project targets
• Maintain metrics and analyze data to assess performance and implement improvements
• Comply with laws, regulations and Government requirements
• Oversee Security coordinating with Japan HQ to insure security to all members.
Reporting to the CEO, responsible for assisting with day - to - day management of the center and ensure the highest level of customer service all the time:
• Keeping team running smoothly with lofty expectations & leadership skills.
• Being a leader of the group with primary concern of the group itself. Coaching, evaluating, and monitoring regularly
Work hard to help entertainers and other employees do their jobs by removing obstacles to achieve success.
• Utilizing employee’s natural strengths to their full potential giving the entire team the benefit of those skills.
• Delegate tasks to accomplish jobs & give constructive feedback
• Plan projects & implement ensuring timelines are met and budgets are managed
• Meeting goals by departments working with each other & ensuring things get accomplished
• Communicate effectively, organize, solve problems and make decisions, build strong teams, motivate teams to perform at a high level by giving them a clear picture of the expected outcome.
• Organize and monitor personally celebrities kids birthdays arrangement and buffet.
• Create and maintain positive environment at all time.
• Organize weekly and monthly meetings.
• Overseeing kitchen activities and insure meeting the government standard.
• Overseeing dining room activities insuring.
• Directing the servers daily.
• Ensure that the restaurant is clean and in compliance with health code Ensuring on hand extras if needed.
• Monitoring 69 items.
Al Mana Fashion Group Doha - Qatar
Brand Manager Pronovias
Core Functions: * Handling all shop's operation tasks: recruiting, buying, stock organization, display, season promotions, decoration and visual merchandising, stock level vs forecast, scheduling, coaching & staff training
* Constant update about new tendencies in Wedding Gowns & Cocktail fashion
* Maintaining and updating the customer's portfolio
* Responsible of customer service, staff phone etiquettes
* Prospecting new potential markets / opportunities
* Issuing regular comprehensive reports to the sales management regarding the advancement of sales for the brand
* Issuing daily, weekly and monthly sales reports to the management and franchisors
* Setting sales yearly forecast
* Controlling and checking the P&L statement of the shop on monthly basis
Responsible to deliver fun, engaging, safe and age appropriate activities
• Effectively communicate with guests of all ages, management, and other staff.
• Lead, motivate, and train a team and maintain effective working relationships.
• Leading Frizzy team to create a professional and safe environment in which to deliver the center programme.
• Developing and coordinating the delivery of the activities according to agreed company standards, polices and procedures
• Present a professional appearance and attitude at all times, and maintain an excellent standard of customer service.
• Create a safe environment for both staff and children to operate in.
• Oversee the maintenance, repair and security of Frizzy's equipment and the satisfactory appearance to ensure the meeting of guest expectations.
• Organise a working rota taking into consideration qualifications and special occasions.
• Lead a team to set up, pack up, and proactively provide supervision and assistance to all children each day.
• Practically help coordinate the set up of activity rooms at the start of the day.
• Train, motivate and appraise the team to ensure the highest levels of service.
• Coordinate and deliver a training programme assuming responsibility for the development of the team.
• Develop positive working relationships with all departments.
• Help organize and host social events, deliver briefings and interact with guests and the team at all times.
August 2007 - April 2009
ABC sal (Leader Department Store Chain in Lebanon), DBAYEH - Lebanon
Floor Manager
Core Functions: * Ensuring smooth opening and closing of the store
* Responsible of all operations' details: monitoring the customer service standards of ABC concessionaires and assuring that ABC policies are applied at all times
* Maintaining and assuring concessionaires' satisfaction according to ABC customer service standards
* Following up on general hygiene standards: Supervising the cleaning team making sure everything is tide and good condition complying with ABC's standards
* Coordinating with the maintenance and security teams
* Supervising the consignees' employees in coordination with concerned tenants
* Handling the customers' service, making sure the customer is always satisfied
* Receiving and treating the day-to-day requests in order to satisfy the needs and demands of the concessionaires
* Handling the cashier's refund procedure and approving related checks
October 2006 - August 2007
ABC sal (Leader Department Store Chain in Lebanon), DBAYEH - Lebanon
Assistant Sales Supervisor
Core Functions: * Head of sales persons (Scheduling, coaching & training .)
* Handling Merchandise (Ordering from stock, receiving, sending)
* Responsible of visual display
* Monitoring fast & slow moving items
October 1998 - October 2006
Jean Pierre Shop (Shoes & bags shops chain), Zalka - Lebanon
Shop Manager
Core Functions: * Handling all shop's operation tasks: opening and closing, display, season decoration and visual merchandising
* Updating the management / factory about new tendencies in shoes & bags fashion
* Maintaining and updating the customers portfolio
* Responsible of customer service
* Handling merchandise orders and stock
* Issuing daily and weekly sales reports to the management
April 1996 - October 1998
Akiki Engineering Co. (Water & Steam Experts), Lebanon
Senior Sales representative pool
Grade B+ GPA 3.58
Grad B+ GPA 3.64