IT Helpdesk analyst
Algorithm SAL
Total years of experience :18 years, 7 Months
Setup Hardware: PCs, Laptops & Monitors, Printers (local & Network\}, Scanners.
* Maintain Hardware:
o Diagnose & repair I replace defective equipment (PC or Peripherals Components...)
o Maintain network printers (toner replacement, usage tracking...)
o Upgrade Hardware (RAMs, Hard Disks...)
* Install & configure software on Client PCs: Windows, MS office, Emails & Internet, Antivirus & spy ware,
specialized applications (Quark Express, Photoshop, Visio, Adobe Illustrator, WinZip, MS Projects, IMS...)
* Maintain software:
o Diagnose & troubleshoot software related problems.
o Apply software upgrades and service packs
o Apply periodical maintenance health checks:
Check & update virus definitions
Verify installed software licenses validity
Make sure no spyware is resident on the equipment.
* Provide users support and log the received calls.
* Manage company equipment lease:
o Ensure the availability of the requested equipment for leasing
o Follow up on returned leased equipment
o Follow up on laptop & desktop requests
o Follow up on laptop returns of discharged employees
o Follow up on account removal of discharged employees
o Keep up-to-date the IT Services related information
* Manage the IT operational purchases:
o Identify purchases needs and communicate them for validation
o Convey the requirements to the suppliers
o Follow up on offers and their approval
o Coordinate the receiving of purchases and validate their compliance with initial requirements
o Bring up to date the IT stock
o Update IT budget with incurred expense
To assist the IT Manager in all required and needed jobs: (inventories, required reports, Licenses…).
* To assist the employees when needed.
* Hardware troubleshooting and support (PCs, Laptops, Printers, Photocopiers, Screens, Scanners, Fax, ..)
* Networking support (cabling, assignment, basic parameterization…)
* Devices drivers management (Printers, Fax, …)
* IP telephony management and support
* LAN and WAN connectivity troubleshooting and support
* Supplies management
* E-mails management and support
* Windows installation and support
* Office and Microsoft products installation and support
* Folders management and File conversion and sharing support
* All business applications basic support
* Monitor the daily backups
* Monitor servers for generated errors
* Monitor all the running applications
* Monitor the electricity and UPS system
Jan 09 - May 12 Maintenance Management Group MMG Beirut, Lebanon
of all data entries: Purchase orders, management of Stock on “Avantis” software
* Data Entry :
* Reports submitted by technicians on sites.
* Invoices of all the suppliers.
* Adjust the stock value based on the above mentioned reports.
* Issue “purchase orders”.
* Create every new vendor, client, or materials on the system.
* Prepare of monthly and annual reports.
* Control & comparison between the time card of each employee and his daily report.
* Training courses on the CMMS “Avantis”.
* Issue invoices to suppliers and direct them to the accounting department.
Typing, Faxing, Photocopying of the official agreements
* Administrative works.
* Filing, archiving
Photocopying, binding, scanning, Faxing.
* Supervising the employees.
* Administrative Works
* Cashier.
Troubleshooting all IT hardware (Installation, Reparation, purchases, servers, printers, IT supplies…)
* Managing & supporting for a yearly inventory
* Maintaining all daily check up for the servers
* Controlling the tracking system software
* Controlling the access control system
* Networking (cabling, switches, routers)
* Administration management for “Avantis” software (new cabinets, new views, new employees…)
* Maintaining the time management system (add/remove employees, Importing & extracting the attendance
reports from the fixed sites into the time management system & printing the report to the HR department)
* Integration & management of the data from fixed sites into the software Avantis
* Performing training courses on the “Avantis” software
* Backup for all pcs in the office & fixed sites as well as for servers & software)
* Controlling & integrating the Assets capturing system
* Performing a yearly IT preventive maintenance (updating & upgrading hardware & software, removing useless
software, blowing pcs, emptying temporary internet files, temp & OLK, archiving for the outlook .pst files)
* Creating new employee and permission on the enterprise manager
June 07 - Dec 08 Maintenance Management Group MMG Beirut, Lebanon
Position: CMMS (computerized Maintenance and management system) Supervisor on ‘Avantis’:
Leading a team of 4 data entry persons, issuing and analyzing yearly evaluation report of the team (Strengths, Weaknesses,
Opportunities and Threads: SWOT analysis)
* Control the daily work of the data entry staff
* Prepare monthly and annual reports
* Creation and modifications of the different types of preventive maintenance checklists
* Issue and analyze the reports related to stock values, technicians labor time, working hours for all projects by
type of intervention
Curriculum Vitae
3/3
* Perform a weekly data extraction between 2 systems: adapt data among the 2 used programs “Avantis” and
“Noria” (Accounting and Operation)
* Give training courses on the CMMS “Avantis”
* Perform stock inventory and mini inventories on a seasonal basis; adjustment of the stock variations (quantity
and value wise)
* Participate in CFT (Cross Functional Team) presentations held on yearly basis.
* Voted best employee of the year 2007
TS Informatique de gestion – Institut Technique des Soeurs des Saints-Coeurs Jdeideh-Lebanon