CSR/HR Assistant
AMIDEAST
Total years of experience :16 years, 6 Months
• Act as the focal point of contact by answering telephone calls, replying to emails, attend to various requests and assist with information to all students, visitors, callers and suppliers.
• Collect registration forms and payments for public courses, including generating invoices and receipts and updating the information in training files and ProClass (online database).
• Arrange the bi-weekly staff meeting, minutes taking and follow up of action steps.
• Drafting and translating letters/memos, preparing to do lists
• Draft and prepare employment offers and contracts for selected candidates.
• Support the implementation of HR and Office policies and procedures. Provides assistance to Dean and coordinates meetings, agendas, report compiling, travelling arrangements, etc.
• Preparation of power point presentations and Excel worksheets and reports
• Procuring services, preparing LPOs and following up on product/service delivery
• Filing of documents and correspondence appropriately, in both the electronic and other forms.
• Obtaining data, information and documents as required
• Undertakes any other tasks requested by Operations Manager and Country Director
• Manage client complaints by directing them to concerned personnel
• Support and assist marketing and sales personnel in organizing events.
• Maintain and update personnel records, including compensation, benefits, attendance, performance reviews, transfers, termination date and reason, etc.
• Regularly communicate with Finance Division to support accurate payroll processing of employee pay.
• Ensure that personal actions are properly documented and information for payroll and other uses are provided in the employee files.
• Assist in all recruitment formalities for hiring employees
• Draft and prepare employment offers and contracts for selected candidates
• Support the implementation of HR and Office policies and procedures
• Administration of HR and employee files
• Assist in the mobilization of staff; coordinate visa requirements, travel arrangements, and hotel bookings
• Keeping abreast of developments in various areas of HR policies and practices, in order to develop proposals and implement policies and procedures in accordance with UAE Labor Law
• Assist the Director of operations and project Managers
• Entering expense claims to Financial System "Deltek Vision"
• Maintain positive working relationships with management and employees
• Plan, organize, direct & control the Office Administrative operations & project coordination services
• Manage relationships with vendors, suppliers, and service providers ensuring that all services are invoiced and paid on time.
• Work closely with management in resolving inter-office disputes.
• Ensure that confidential and sensitive business information is protected.
• Serve as the point person for maintenance, mailing, shopping, supplies, equipment, bills, and errands
• Ordering and monitoring office supplies, contracts and facilities
• Drafting, preparing and translating internal and external letter and memos.
• Screen applicants for basic compliance with position qualifications, conduct preliminary interviews
against requirements and summarizes CVs as well as prepare shortlists to be submitted to clients or department heads for easier evaluation
• Ensure all vacancies are filled with the suitable candidates within the targeted time.
• Schedules interviews and ensure departmental heads give feedback on each candidate
• Carry out in-depth telephone interviews with applicants, in order to ascertain an applicant’s work experience, qualifications, requirements and aspirations
• Draft, prepare and review employment letters and contracts for selected candidates and ensuring that all documents are in compliance with HR rules, regulations and procedures.
• Check and verify the integrity of loaded information for new recruits
• Meet walk-in applicants, collect and assess their CVs
• Assist in the mobilization of staff; coordinate visa requirements, travel arrangements, and hotel
bookings
• Perform other HR duties as needed
• Using linkedin and online recruitment websites such as Bayt and Jobs.abudhabi to source CVs
• Same as above and also including:
• Support in the development, improvement, implementation and adherence of HR tools and policies and procedures relating to the HR unit’s functions including working conditions, equal opportunities, performance and management.
• Initiate and suggest various ideas which will help, improve and enhance the recruitment and selection process to fully maximize its effectiveness and efficiency without jeopardizing quality.
• Processing and preparing various employment contracts such as Unlimited, Limited, Part-Time, Secondment and etc.
• Check candidates’ references and brief selected candidates on conditions of employment and
prepare security clearance using Tarasol
• Handle all matters related to the recruitment of temporary/casual hires including contacting
manpower supply agencies and obtaining security clearance
• Assist in the preparation of job advertisements for posting in print and on-line recruitment
websites such as gulf talent and Abu Dhabi Tawteen Council (for UAE Nationals)
• Assist in coordinating with third-party recruitment partners in UAE and abroad
• Perform other HR duties as needed such as the preparation of training invoices, updating
employees personal development plans folder and the preparation of training attendance sheets
• Finding agents within UAE and Abroad to recruit offshore staff.
• Prepare manpower contracts for new agents.
• Using linkedin to find suitable candidates.
• A member of the offshore recruiting panel, arranged and managed Skype interviews for
Offshore candidates.
I was layed off from the company (along with several others) due to the fact that the company has financial problems and liabilities.
•Conduct and arrange for ongoing and future trainings and personal development classes for employees.
•Arranging and coordinating trainings and conferences tarting from contacting training providers until after the training event and preparing a final report.
•Translating official documents from English to Arabic and vice versa
•Collect Training evaluation data and create reports with findings
•Monitor, evaluate, and record training activities and program effectiveness.
•Offer specific training programs to help employees maintain or/and improve their job skills.
•Assess training needs through surveys and consultation with managers.
•Organize and obtain training course materials such as handouts and visual materials.
•Evaluate training proposals and materials prepared by instructors, such as outlines, text, or handouts.
•Designing and developing training and development programmes based on both the company’s and the individual's needs.
•Monitoring and reviewing the progress of trainees through questionnaires and discussions with managers.
•Ensuring that statutory training requirements are met.
•Preparing a quarterly training report to monitor training KPIs.
• Assisted in writing and compiling the required documents for the Khalifa award submission Document. A member of the ISO committee, assisted in writing and reviewing work procedures and implementing the IMS project.
• Send out reminders and perform the necessary follow-ups and communication with students, schools and educational partners (HCT, ZU and UAEU)
• Verifying accuracy and completeness of students’ application forms, and ensuring updates and corrections made as necessary
• Cooperating with students’ parents and guardians and liaising with supervisors, other administrative staff, partner organizations, education institutions, external agencies, government departments and prospective students
• Assisting in maintaining and modifying the system of student tracking throughout their education
• Developing, testing, verifying and translating student and school portals
• Handling customers’ enquiries, complaints and feedback
• Analyzing data and information to fulfil the customers’ requests and needs as well as enquiries from other members of the public
• Ensuring that policies and procedures regarding student progression and registration are strictly followed at all student enrolment stages
• Assisting in compiling and editing publications and testing, proof-reading, administering and invigilating the English exams and tests
• Developing and conducting presentations
• Printing of and scanning of Medical tests for individual students or sending them in batches to schools
• Assesses certificates issued by private schools to check how these can be equated with those from public schools and entering them manually to the system.
• All the above applies to current, non current and private school students and institutions.
• Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
• Locate and notify customers of delinquent accounts by mail and telephone to solicit payment.
• Advise customers of necessary actions and strategies for debt repayment.
• Persuade customers to pay amounts due on credit accounts.
• Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.
• Locate and monitor overdue accounts, using computers and a variety of automated systems.
• Answer customer questions regarding problems with their accounts.
• Record information about financial status of customers and status of collection efforts.
• Trace delinquent customers to new addresses by inquiring at their offices, telephone companies, or through the questioning of their peers or friends.
• Sort and file correspondence, and perform miscellaneous clerical duties such as answering correspondence and writing reports.
• Responsible for monitoring and rehabilitation of delinquent and over-limit accounts and minimizing delinquent accounts and contain flow through to the next cycle.
• Resourcefulness in securing promises to pay.
• Reviewing and recommending enhancements to improve current workflow / processes to minimize manual input and increase operational efficiency.
• Creating a professional and friendly environment providing fast, flexible and efficient service to customers.
• Negotiate with customers for win-win situations, particularly nasty or difficult customers.
GPA 3.57/4