Rania Nahle

Managed customer interactions across phone, email, and chat channels, maintaining a 95% satisfaction rate.
Supported retail and financial service operations in a 3-member team, serving 50 clients daily in peak periods.
Processed financial transfers with careful verification, ensuring accurate customer records and secure control.
Resolved customer inquiries clearly, ensuring smooth support across sales and money transfer transactions daily.
Explained product features, prices, and availability to customers, helping them choose suitable solutions faster.
Organized customer records and transaction details accurately, supporting faster follow-up and admin control.
Addressed customer concerns with patient support, improving satisfaction across product and transfer services.
Delivered friendly and reliable service to clients, fostering trust and partnerships through personalized service.
Preserved relationships during escalations, ensuring professional resolutions and maintaining customer trust.