HR and Administration Manager
Zuhour Group
مجموع سنوات الخبرة :20 years, 9 أشهر
Company Profile: Zuhour Group employs nearly 400 people and the brands and concepts include - 5 Zaroob Restaurants, Mezza House, Central Kitchen and Delivery Kitchen.
Key Responsibilities:
• Collaborate with the executive management team to evaluate HR objectives and integrate these with the business plan, develop and implement HR policy and procedures that support long-term company goals.
• Evaluate employee productivity across all critical functions, execute initiatives like skills-based training and enhance motivational levels to improve productivity.
• Implement company policies and procedures across the organization, communicate these clearly across the organizational hierarchy and ensure compliance.
• Recruit capable professionals to fill up key positions in the organization, and provide a work environment where they can innovate and excel.
• Support departmental heads in designing and standardizing JDs for various roles and designing performance metrics for each position; participate in performance appraisals and take decisions on employee promotions.
• Resolve any HR issues or conflicts in an amicable way within the HR policy framework of the organization, initiate disciplinary actions where needed.
• Advise the top management in tackling HR issues; conduct employee surveys to gauge employee satisfaction, determine areas of discontent and ensure these are addressed.
Company Profile: Wooden Bakery revolves around a state-of-the-art industrial baking facility equipped to supply large amounts of food products and employs 700 staff (Factory 500 employees - Zalk, Jal El Dib, Zouk Mosbeh, Baabda, Rabieh and Achrafieh branches - 200 employees and 20 franchises across Lebanon).
Achievements:
• Initially the HR function in the company was more inclined towards a more traditional personnel management function. Broadened the scope by converting personnel management function into human resource management by incorporating people centred activities into it and aligning it with overall corporate goals. Developed a motivated and high performing workforce.
• Established a culture of quality in the company, led implementation of the ISO 9001 system, made employees and staff familiar with the standards and guidelines, and ensured compliance; successfully faced ISO audit and obtained ISO certification.
• Made the recruitment process more efficient and simple by implementing the Applicant Tracking System and created a database of applicants for various positions; it facilitated a more accurate sorting and selections of CVs aligned to particular job requirements.
• Formulated a Turnover Tracking System that gave detailed information of number of employees leaving the company, reason for leaving, department-wise turnover etc and based on the data developed strategies to retain employees.
Key Responsibilities as HR Manager:
Operations:
• Oversaw formulation and implementation of personnel and HR policies and guidelines as per the Lebanese Labour Law and ensured compliance with these by the employees.
• Created and mapped the organizational chart to depict organizational hierarchy, reporting structures, inter-dependability among departments etc.
• Analyzed processes in various departments within the company, studied staffing and developed detailed job descriptions for each position in every department.
• Collaborated with departmental heads to create and develop performance appraisal policies, reward structures, salary hike guidelines and promotions.
• Carried out manpower planning in line with operational requirements, prepared manpower budget and estimated labour costs.
• Evaluated HR processes and procedures, determined improvements that could be carried, developed and submitted proposals to the HR Office budget, and supervised implantation.
• Prepared an effective and impartial employee grading system that was based on the Hay Grading System Study.
Recruitment:
• Supervised the hiring and recruitment process, assessed position wise staffing requirements, called in applications via various sources (online job postings, print advertisements, HR consultants, college hiring).
• Evaluated all applications and shortlisted candidates to be called for interviews, conducted interviews in collaboration with respective departmental heads, and hired candidates.
• Managed the joining process ensuring all documentation formalities had been completed, issued offer letters and conducted formal induction of the new employees.
Administration:
• Installed a time recording and attendance system to be followed by the employees, monitored and analyzed attendance to verify attendance norms were being adhered to.
• Managed payroll for all employees and ensured accuracy in terms of gross pay, net pay, statutory deductions, leaves and absents etc.
• Investigated incidents of non-compliance to policies, disobedience etc, and authorized and initiated disciplinary actions as warranted.
• Ensured overseas employees / manpower were allocated adequate lodgings and residences, and other facilities as per policy.
• Checked and ensured that all foreign personnel carried valid work and resident permits, coordinated with authorities to complete visa related formalities.
Company Profile: Bananzoo International is an amusement center for children, that specializes in hosting big events, with employee strength of 25.
Key Responsibilities:
• Assessed resource requirements of the company, held interviews of candidates and hired the competent ones to various positions.
• Developed, maintained and updated files of all new employees, and retrieved any information from the files as and when required.
• Responsible for preparing monthly payroll of employees and ensuring salaries were disbursed in time; took decisions on providing advance to employees when requested.
• Headed the team of in-house event planners and organizers for planning various events for specific occasions mentioned by customers.
• Held detailed discussions with customers on their exact requirements for the event, suggested innovative ideas, carried out promotions, developed event budgets and presented final plan to customers.
• Responsible for controlling and replenishing stocks as per requirements, coordinated with suppliers for on-time deliveries and negotiated prices to acquire a good deal for the company on the merchandise ordered.
