رانيا صليبا

Sales manager في CCA Group

• لبنان
• يونيو 2018 إلى نوفمبر 2023

في Group s.

• مارس 2014 إلى نوفمبر 2019

AfterSales manager

• فبراير 2016 إلى أبريل 2018

Build, lead, motivate and develop a highly successful team that achieves its objectives.
 To manage all service and Technical aspects for the full range of products with the
objectives of achieving the set targets.
 To assist with the facilitation and implementation of after salea marketing related
activities and the sales network and ensure that all activities are coherent in direction.
 Plan, develop and monitor supplier service and parts network. Oversee supplier
Standards assessments of all suppliers. Assist with the updating of service and spare parts
standards as necessary, reviewed once a year.
 Administer and manage all aspects of customer and supplier complaints. Deal with any
customer complaints pertaining to product reliability, assist suppliers and customers alike
to find resolutions to these complaints.
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 Assist with after Sales Business development of service sales and marketing, handle key
supplier relationships.
 Enhance customer satisfaction by providing effective training to technical staff and
resolving technical problems.
 Pro-active development of solutions for customer needs. These solutions can comprise of
spare parts, service packages, application advice, and all aimed at machine productivity
improvement and increased customer satisfaction.
 Face to face contact with customers on a regular basis is a critical factor in achieving this
success above.
 Ensuring that the company can respond adequately, including determination of
appropriate spare parts inventory and training needs of service technicians.
 Ensure the whole process from start till the service delivery in coordinating with the
wholesales to assure the customer satisfaction.
 Assure a follow up with manager of all departments and the upper management.
 Contact suppliers for any information needed.
 Set budget and the expenses of maintenance department in yearly basis.
 Make decision after communication with the team regarding warranty cases.
 Supervise, recommend, train and build a successful after sales team by providing the
necessary appraisals, penalties, warnings, bonuses and analyzing performance.
 Coordinate with sales manager and office manager, Gm and board for major decisions.

Customer Service Representative & Project Coordinator في BYBLOS “Printing House

• فبراير 2013 إلى ديسمبر 2013

Preparing Emails, Letters, Correspondences and Documents using a variety of Software
Packages, such as Microsoft Word, Outlook, Excel, Word, etc.,
 Pricing, preparing quotations and contact customer for follow up
 Coordinating between prepress department and press department to update the client of
the process of his job.
 Introducing our services to new customers.
 Communicating with Clients and listening to their claims in case of any, and trying to
solve it with the help of the Manager.
Reason for Leaving: No team work - lack of information
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Administrative assistant & Project Coordinator في DERGHAM S.A.R.L

• يوليو 2007 إلى أكتوبر 2011

Secretarial work (incoming and outgoing emails in addition to filing).
 Organizing old back-up CDs/ DVDs & making new search engine on Excel.
 Archiving newly finished orders.
 Starting stock inventory & taking responsibility of “in-out” books.
 Internal follow up with designers for job progress.
 Record employees’ absences and annual leave.
 Handling orders of office supplies, couriers - International & Domestic and prepare
comparative reports with recommendations (Example of services: Healthcare, Personal
and Cars accidents insurance)
 Preparing for events (Exhibitions, sending invitations)
 Regularly update and keep accurate of project progress
 Handling Internal accounting (clients & suppliers statements)
 Handling the petty cash
Reason for Leaving: Small Company - no new opportunities.

Secretary في DIGITAL FILE SARL

• يونيو 2005 إلى مايو 2007

Correction and check-up of digital OCR-ed Files in addition to comparison with original
scanned photos for a project in France.
Reason for Leaving: Part Time Job - Project Ended