Executive Manager
Clean Republic
Total years of experience :13 years, 6 Months
• Orchestrated comprehensive operations management, encompassing all aspects of the business while coordinating participation in three Horeca Trade fairs in Beirut and Riyadh
• Introduced three new services successfully, which collectively accounted for 30% of the total sales revenue while leading a diverse team of 20 professionals fostering a high-performance culture across departments
• Collaborated closely with the finance team to resolve payment discrepancies, including checking outgoing invoices for accuracy, and promptly addressing any discrepancies in payments received
• Analyzed financial reports, identifying areas of improvement, cost reduction, and profit increase and on time while checking and processing payroll for both office employees and cleaners
• Monitored sales performance and provided comprehensive coaching and training, ensuring the team's continuous improvement and success while implementing performance metrics, enhancing employee engagement and productivity
• Effectively managed accounts receivable and accounts payable, ensuring the timely collection of invoices and prompt settlement of supplier payments, maintaining a balanced cash flow while developing standard operating procedures (SOPs) for multiple departments
• Played a key role in the hiring and onboarding of a high-performing sales team, consisting of 5+ talented professionals, which directly contributed to a remarkable increase of 150% in total monthly billing in 2019
• Supervised Franchise and manual development for Five departments, and administered company CRM & ERP development and implementation while acting as an IICRC Crime scene and trauma cleanup & Fire and Smoke Restoration specialist
• Directed daily cleaning operations and ensured top-notch service delivery to clients during a period of substantial staffing expansion, scaling the team from 100 employees to nearly 500 to meet growing client demands
• Successfully managed and facilitated significant operational growth, resulting in a substantial increase in monthly billing over a three-year period, showcasing strong operational management capabilities
• Leveraged data-driven insights by analyzing financial data and P&L reports, identifying strategic opportunities that led to substantial cost reductions and improved profitability
• Effectively monitored and provided comprehensive project updates to upper management, including overseeing attendance and payroll processes for cleaners and supervisors
• Orchestrated the leadership of a 400+ workers across multiple sites, alongside 10 supervisors, providing comprehensive training, supervision, and performance evaluations, resulting in a highly efficient workforce
• Conducted meticulous quality inspections to uphold rigorous cleanliness standards and promptly address any identified issues, ensuring unparalleled service quality
• Stayed informed about industry regulations and ensure the organization's compliance with relevant laws and standards while implementing and monitoring policies and procedures to maintain compliance
Account Executive / Customer Care
- Building relationship with existing clients to provide best service
- Develop and maintain relations with existing and potential customers via meetings, telephone calls, mails and visits to prospect for new business to ensure clientele database
- Provide timely resolution to any customer issues, liaising with different teams within the company to provide suitable solutions
- Monitoring and ensuring all contract conditions are met by both parties
- Contacting prospective and existing client to ensure best services & quality
- Preparing Quotations and bids
- Implementing Co. Policies and Standards to ensure they adhere to ISO
- Following up with customers to ensure all their complaints are solved and updating our system regularly
- Negotiating with clients, solving any problems and making sure deadlines are met
- Meeting clients to discuss their needs and advise the best service that suits their needs.
- Monitoring the progress of work and producing status reports to upper management
- Assisting Operations Manager in Day to day tasks and problem solving for urgent matters
- Following up with supervisors and team leaders to ensure contract terms are applied and solve any complaint.
• Prepared quotations and pricing for land freight import shipments while managing operations and customer services for import, export, and cross shipments via Land Freight
• Managed inventory at H/Q warehouse, including packing and routing shipments while collaborating on other logistics operations as needed by higher-level management
• Developed and implemented efficient transportation routes to ensure timely and cost-effective delivery of goods while monitoring and ensuring ERP system modules were complete, including client profile updates and data entry
• Identified and collaborated with reliable carriers and freight partners while negotiating contracts, rates, and service level agreements with carriers to optimize cost and service quality
• Implemented systems for real-time tracking and monitoring of shipments while providing customers with accurate and up-to-date information on the status of their shipments
Received four months internship at Bank Med which is a leading bank in Lebanon at customer services department.