Executive Manager
Tunes Arabia
مجموع سنوات الخبرة :30 years, 9 أشهر
• Successfully managed daily office operations and administrative staff remotely for the initial five months,
ensuring a seamless transition to on-site management while maintaining productivity and efficiency
• Managed the daily operations of the office, ensuring a clean, organized, and efficient workspace.
Supervised administrative staff, providing guidance, training, and performance evaluations.
• Controlled office budgets, expenses, and procurement of office supplies and equipment, ensuring optimal
allocation of resources and cost-efficiency.
• Led and managed special projects and initiatives, ensuring timely and successful completion. Prepared and
reviewed reports, presentations, and other documents for the executive team.
• Coordinated executive meetings, including agenda preparation, minute-taking, and follow-up on action
items. Represented the executive team in meetings and interactions with internal and external
stakeholders.
• Effectively managed accounts receivable and accounts payable, ensuring the timely collection of invoices
and prompt settlement of supplier payments, maintaining a balanced cash flow
• Analyzed financial reports, identifying areas of improvement, cost reduction, and profit increase and on
time while checking and processing payroll for office employees.
Executive & Operations
• Successfully managed daily office operations and administrative staff remotely for the initial five months, ensuring a seamless transition to on-site management while maintaining productivity and efficiency
• Managed the daily operations of the office, ensuring a clean, organized, and efficient workspace. Supervised administrative staff, providing guidance, training, and performance evaluations.
• Controlled office budgets, expenses, and procurement of office supplies and equipment, ensuring optimal allocation of resources and cost-efficiency.
• Led and managed special projects and initiatives, ensuring timely and successful completion. Prepared and reviewed reports, presentations, and other documents for the executive team.
• Coordinated executive meetings, including agenda preparation, minute-taking, and follow-up on action items. Represented the executive team in meetings and interactions with internal and external stakeholders.
• Effectively managed accounts receivable and accounts payable, ensuring the timely collection of invoices and prompt settlement of supplier payments, maintaining a balanced cash flow
• Analyzed financial reports, identifying areas of improvement, cost reduction, and profit increase and on time while checking and processing payroll for office employees.
Established and managed communication channels between agents to ensure efficient information flow and
collaboration.
• Designed listing photos and managed their placement on social media platforms and Dubizzle.
• Played a pivotal role in the startup of the company, overseeing company registration, legal documentation,
and liaison with lawyers and auditors.
• Responsible for creating and managing all company paperwork, including forms, designs, and legal
documents, ensuring compliance with regulations.
• Created & Implemented comprehensive training programs for agents to enhance their skills and knowledge.
• Demonstrated strong leadership skills in guiding the company through various stages of development.
• Established and managed communication channels between agents to ensure efficient information flow and collaboration.
• Designed listing photos and managed their placement on social media platforms and Dubizzle.
• Played a pivotal role in the startup of the company, overseeing company registration, legal documentation, and liaison with lawyers and auditors.
• Responsible for creating and managing all company paperwork, including forms, designs, and legal documents, ensuring compliance with regulations.
• Created & Implemented comprehensive training programs for agents to enhance their skills and knowledge.
• Demonstrated strong leadership skills in guiding the company through various stages of development.
• Orchestrated comprehensive operations management, encompassing all aspects of the business while coordinating participation in three Horeca Trade fairs in Beirut and Riyadh
• Introduced three new services successfully, which collectively accounted for 30% of the total sales revenue while leading a diverse team of 20 professionals fostering a high-performance culture across departments
• Collaborated closely with the finance team to resolve payment discrepancies, including checking outgoing invoices for accuracy, and promptly addressing any discrepancies in payments received
• Analyzed financial reports, identifying areas of improvement, cost reduction, and profit increase and on time while checking and processing payroll for both office employees and cleaners
• Monitored sales performance and provided comprehensive coaching and training, ensuring the teams continuous improvement and success while implementing performance metrics, enhancing employee engagement and productivity
• Effectively managed accounts receivable and accounts payable, ensuring the timely collection of invoices and prompt settlement of supplier payments, maintaining a balanced cash flow while developing standard operating procedures (SOPs) for multiple departments
• Played a key role in the hiring and onboarding of a high-performing sales team, consisting of 5+ talented professionals, which directly contributed to a remarkable increase of 150% in total monthly billing in 2019
• Supervised Franchise and manual development for Five departments, and administered company CRM & ERP development and implementation while acting as an IICRC Crime scene and trauma cleanup & Fire and Smoke Restoration specialist
• Orchestrated comprehensive operations management, encompassing all aspects of the business.
• Collaborated closely with the finance team to resolve payment discrepancies, including checking outgoing invoices for accuracy, and promptly addressing any discrepancies in payments received
• Analyzed financial reports, identifying areas of improvement, cost reduction, and profit increase and on time while checking and processing payroll for both office employees and cleaners
• Monitored sales performance and provided comprehensive coaching and training, ensuring the teams continuous improvement and success while implementing performance metrics, enhancing employee engagement and productivity
• Effectively managed accounts receivable and accounts payable, ensuring the timely collection of invoices and prompt settlement of supplier payments, maintaining a balanced cash flow.
• Played a key role in the hiring and onboarding of a high-performing sales team, consisting of 5+ talented professionals, which directly contributed to a remarkable increase of 150% in total monthly billing in 2019
• Supervised Franchise and manual development for Five departments, and administered company CRM & ERP development and implementation .
• Directed daily cleaning operations and ensured top-notch service delivery to clients during a period of substantial staffing expansion.
• Successfully managed and facilitated significant operational growth, resulting in a substantial increase in monthly billing over a three-year period, showcasing strong operational management capabilities
• Leveraged data-driven insights by analyzing financial data and P&L reports, identifying strategic opportunities that led to substantial cost reductions and improved profitability
• Effectively monitored and provided comprehensive project updates to upper management, including overseeing attendance and payroll processes for cleaners and supervisors
• Orchestrated the leadership of a 400+ workers across multiple sites, alongside 10 supervisors, providing comprehensive training, supervision, and performance evaluations, resulting in a highly efficient workforce.
• Directed daily cleaning operations and ensured top-notch service delivery to clients during a period of substantial staffing expansion, scaling the team from 100 employees to nearly 500 to meet growing client demands
• Successfully managed and facilitated significant operational growth, resulting in a substantial increase in monthly billing over a three-year period, showcasing strong operational management capabilities
• Leveraged data-driven insights by analyzing financial data and P&L reports, identifying strategic opportunities that led to substantial cost reductions and improved profitability
• Effectively monitored and provided comprehensive project updates to upper management, including overseeing attendance and payroll processes for cleaners and supervisors
• Orchestrated the leadership of a 400+ workers across multiple sites, alongside 10 supervisors, providing comprehensive training, supervision, and performance evaluations, resulting in a highly efficient workforce
• Conducted meticulous quality inspections to uphold rigorous cleanliness standards and promptly address any identified issues, ensuring unparalleled service quality
• Stayed informed about industry regulations and ensure the organizations compliance with relevant laws and standards while implementing and monitoring policies and procedures to maintain compliance
Account Executive / Customer Care
- Building relationship with existing clients to provide best service
- Develop and maintain relations with existing and potential customers via meetings, telephone calls, mails and visits to prospect for new business to ensure clientele database
- Provide timely resolution to any customer issues, liaising with different teams within the company to provide suitable solutions
- Monitoring and ensuring all contract conditions are met by both parties
- Contacting prospective and existing client to ensure best services & quality
- Preparing Quotations and bids
- Implementing Co. Policies and Standards to ensure they adhere to ISO
- Following up with customers to ensure all their complaints are solved and updating our system regularly
- Negotiating with clients, solving any problems and making sure deadlines are met
- Meeting clients to discuss their needs and advise the best service that suits their needs.
- Monitoring the progress of work and producing status reports to upper management
- Assisting Operations Manager in Day to day tasks and problem solving for urgent matters
- Following up with supervisors and team leaders to ensure contract terms are applied and solve any complaint.
• Prepared quotations and pricing for land freight import shipments while managing operations and customer services for import, export, and cross shipments via Land Freight
• Managed inventory at H/Q warehouse, including packing and routing shipments while collaborating on other logistics operations as needed by higher-level management
• Identified and collaborated with reliable carriers and freight partners while negotiating contracts, rates, and service level agreements with carriers to optimize cost and service quality
• Prepared quotations and pricing for land freight import shipments while managing operations and customer services for import, export, and cross shipments via Land Freight
• Managed inventory at H/Q warehouse, including packing and routing shipments while collaborating on other logistics operations as needed by higher-level management
• Developed and implemented efficient transportation routes to ensure timely and cost-effective delivery of goods while monitoring and ensuring ERP system modules were complete, including client profile updates and data entry
• Identified and collaborated with reliable carriers and freight partners while negotiating contracts, rates, and service level agreements with carriers to optimize cost and service quality
• Implemented systems for real-time tracking and monitoring of shipments while providing customers with accurate and up-to-date information on the status of their shipments
Received four months internship at Bank Med which is a leading bank in Lebanon at customer services department.