Ranim Alsaad

• Acted as the primary liaison for clients, handling inquiries and preparing quotations via SAP.
• Streamlined customer service processes, improving efficiency, consistency, and client satisfaction.
• Led and supervised cross-functional teams, ensuring smooth operations and timely project delivery.
• Oversaw CRM (Zoho) and maintained accurate, confidential client and operational records.
• Conducted induction and training programs for new staff, fostering professional development and team competency.
• Developed, implemented, and monitored operational policies and procedures to standardize workflows and improve performance.
• Managed team performance through goal setting, regular feedback, and performance evaluations, driving accountability and results.
• Monitored KPIs and operational metrics, identifying opportunities for process optimization and resource allocation.
• Led strategic initiatives to enhance workflow, service delivery, and stakeholder engagement across departments.
• Coordinated with senior management to align operational activities with organizational objectives and long-term goals.
• Ensured compliance with internal policies and external regulations, maintaining high operational and service standards.
• Mentored team members, fostering a culture of continuous improvement, collaboration, and professional growth.

• Prepared and processed work orders in SAP/FACTS, monitoring execution to prevent delays and ensure client satisfaction.
• Managed internal and external communications, serving as a reliable point of contact for client inquiries and requests.
• Responded promptly to customer queries, providing accurate information and support to maintain strong client relationships.
• Developed and maintained positive relationships with clients, proactively following up to ensure service expectations were met.
• Identified customer needs and provided tailored solutions, contributing to improved client retention and satisfaction.
• Utilized iPortal (Oracle) for reporting, invoice processing, and ad-hoc analysis to support operational decisions.
• Compiled detailed reports to inform management decisions and improve service delivery.
• Coordinated logistics, product inquiries, and supply operations, ensuring smooth service to clients and partners.
• Conducted market research and delivered presentations to management, highlighting customer trends and feedback.
• Collaborated with internal teams to resolve issues efficiently, optimize processes, and enhance overall client experience.

• Acted as the first point of contact for clients, addressing inquiries and providing guidance on available insurance solutions.
• Delivered customer-focused support by resolving issues efficiently and maintaining high levels of satisfaction.
• Assisted clients in selecting insurance plans by conducting needs assessments and explaining product options clearly.
• Built and maintained strong client relationships through regular follow-up and reliable service.
• Verified and analyzed client data to ensure accurate policy setup and recommended adjustments where beneficial.
• Coordinated with internal teams to process applications and ensure timely policy issuance.
• Achieved sales and service targets by applying a consultative approach focused on client needs and trust-building.

• Delivered science and chemistry lessons to Grade 7 students, following the school’s curriculum and academic standards.
• Adapted teaching methods to different learning needs, ensuring engagement and understanding.
• Maintained classroom discipline, fostering a positive and inclusive learning environment.
• Prepared lesson plans, assignments, and assessments to support student progress.
• Monitored and evaluated student performance, providing constructive feedback.
• Collaborated with faculty and staff to align teaching strategies with school objectives.
• Developed strong communication and interpersonal skills through daily interaction with students and parents.