Sr. Customer Service Officer - Underwriting Team : Employee Benefits
Gargash Insurance Services LLC
مجموع سنوات الخبرة :15 years, 2 أشهر
- Working as an Underwriter for Medical Department and generating quotes (Group
Inquiries).
- Coordinating with the marketing and sales team.
- Responsible for Basic & Enhanced Basic Plans
- Review different types of policy wordings. Help clients decide area of cover, kind of
policy suitable to client, what types of cover are best and how much it should cost.
- Ensure that all the documents and confirmations are provided to the clients within the
deadline provided. Keeping track of all the day-to-day changes and updating the policies
and covers accordingly.
- Handling and Follow-up of Digital Lead Inquiries
- Ensure retention of Renewal Business - Corporate Conversion
- Ensure that customers are provided with competitive quotes according to their
requirements
- Actively obtain Referrals for cross sell and other Value Added Services
- Support the Customer Claims Team Leader effectively on Operations, Work allocation,
adhoc duties, mentoring team members, Quality Checking, Productivity Assessment and
deputize in their absence
- Input and authorize payment and settle claims within agreed authority level, in
accordance with
Company procedures and regulatory requirements, ensuring a high standard of
customer service.
- Provide conflict resolution & settlement of complaints when required.
- Conduct daily team meetings and routine training sessions.
- Manage and supervise the activities of the team by effective leadership, Coaching,
training, mentoring and development.
Single handedly managed the RIPE Payment process to Third Party Insurance
companies for at fault claims across multiple system platforms.
- Process paper/email RIPE requests for cheques up to the authority limit of £4999 in
adherence with payment & process protocols.
- Handled inbound payment calls from TPI/TP representatives, customer
representatives, process experts etc. averaging 80 a day.
- Partly supported the Subrogated Recovery Team by answering claims related queries
from TPI representatives & solicitors acting on own client’s behalf.
- Successfully cross-trained other associates to serve as process backups.
Television Presenter / Script Writer at Rosebowl Channel (Part of Asianet
Communications
- Drove sale of Life insurance products through appointment of Life Insurance agents.
- Recruited & successfully trained interested candidates to be IRDAI certified Life
insurance agents.
- Formulated sales strategies for different products and achieving targets
- Train, motivate and develop team members with the help of the training team
- Served as Deputy to the General Manager of this industrial start-up company.
- Identified and engaged with potential vendors of raw materials and equipment
worldwide, for setting up the manufacturing facility.
- Helped devise the marketing and sales strategy for the company for future
implementation.
Sales in-charge of Malapuram District of black & white goods of Samsung Electronics.
- Drove and monitored sales through company appointed distributors.
- Devised marketing & sales strategies in liaison with the distributor sales force.
- Liaised closely with marketing and operation team to ensure the most appropriate
consumer communication plans as well as the most e¬ffective shelf space visibility at the
POP.
- Conducted regular product training sessions for distributor & retail sales force.
PGDM in Marketing